This is so great - 5 out of 5! Thanks so much for choosing to stay with us, we really appreciate it. We hope to see you in Bali again soon!

Thank you for the kind review and for choosing to stay with us! We are happy that you were comfortable and happy staying with us.

Well isn't this a lovely review to read, thanks so much for choosing to stay over with us on the beautiful Nusa Lembongan, but also for your experience with us. We are so happy to read that you enjoyed your food so much, the dishes come with all the flavours & freshness. Thans for letting us know how much you loved us, and make sure to come back again soon!

Dear Sir/Madam, We really appreciate positive and constructive feedback, as we are constantly improving our guest experience. We track common themes in feedback and make changes if common comments are provided. We are happy that you enjoyed your mosquito net! We are also happy to let you know that we are near completion of our room upgrades, including many room amenities. We will pass your feedback on to the restaurants to be mindful of the music levels. Thank you very much for your visit, and we hope to see you again!

Dear minaminamama, It is disappointing to read this review, as we do understand the inconvenience of the occasional construction noise, however we also know that our staff did their best to ensure that you had a relaxing time with us. From your photos it looks like you had a wonderful view and delicious food at the restaurant - wow those colours! We really appreciate you choosing to stay with us, and really hope that you will return to give us another try to turn your experience around :-) Sincerely, The Management Team

While we really appreciate your stay with us, we do understand that budget and value perception can be relative. Being located on an island also effects prices and costing for everything. We have yearly regular maintenance the whole resort as well as during pandemic for 2-years, as we would like to keep our resort spotless and well-maintained which is rare for hotels/resorts to do this. We normally received great feedback of how our resort is located, with ocean view and the majestic Mount Agung as the background. Book Direct!

10 out of 10 is fantastic, Kristine! What a lovely to read that you enjoyed your stay with us. It is the most rewarding part of the job when we can deliver our best service to our guests and make the best of their island time. Thank you so much taking your valuable time to leave this and for the recommendations. Hope to see you back soon

Thank you so much for your stay. And for taking the time to let us know how your experience went. It is true if we are not serving the room service due to our resort is located on the hill-side, However, we have golf buggies available all the time to take our guests up and down by pressing one single button. We are currently doing an English Learning Course for all our Staff to improve their conversations. Hope to see you back soon and you can see the old faces with their fluent English.

This is wonderful to hear how much you enjoyed your time at the Resort, thank you very much for choosing to stay with us. We can't tell you how much we appreciate the positive support. We hope to see you again on your next trip to Bali!

This is wonderful to see that you enjoyed your stay with us so much, thank you for the 5 star rating! We couldn't ask for more than when our guests have a perfect experiences with us. Thank you for choosing to stay with us, and we can't be happier to read that you were enjoyed your island explore. We hope to see you On Island Time again soon!

While we appreciate for your stay with us. The Reservation Team sends a confirmation to your Expedia.com messaging offering to organize pick-up service for you which include a transport company where we can greet you on the beach and escort you via the front entrance. Unfortunately when guests book their own transport with 3rd party companies, it is out of our control where the companies drop the guests - we would also much prefer check-in from the front entrance. It is also true that our resort is situated on a hillside with gold buggies to assist transport to the top and vice versa. Our Pools on the top are closed until 6.00pm due to we need to do the water treatment to have fresh water in the morning. While our Pool on the main area, is closed at 4.00pm due to we have o start set-up the dinner set-up of our restaurant. Thank you for choosing your stay with us and we trust the remainder of your travels were safe.

Thank you for staying with us, and we are so happy, you had a perfect time! Please come to visit again.

wow - 10 out of 10! This is fantastic to read, thank you so much for taking the time to let everyone know about your perfect experience. We really appreciate you choosing to stay with us, and for the recommendation. Hope to see you again on your next holiday to Bali soon.

We prefer to receive in-person feedback regarding your stay, as we receive amazing feedback from our guests about their stay. We hope you found what you're looking for.

We really appreciate your stay with us and for taking the time to let us know your feedback, we wish to clarify some items on this review. You were reported to our Front Desk at 6pm the pool was dirty and full of algae. Manager on Duty straight to call pool attendant to check and clean it. Pool attendant was checked and he said we need brushing treatment. However, all pool machine off at 6pm and pool attendant cannot do treatment. Pool attendant back to the room in the morning one day after guest reported. They saw the alga only in the corner of pool and pool attendant was brushing until clean. We also received your report about the dirty water from the basin. The Manager on Duty informed engendering team to check soonest, our team went to the room directly to flushing all the tab and all fix on that time.Our Front Desk Team always do a reconfirmation one day before guest departure for any further arrangement needed such as; taxi to the harbour and the boat transfer. Unfortunately taxi to the harbour was not needed. Did you mention anything to the Manager in-charge in regards to the juices? So, if something was out of ordinary, it would need to be fix immediately. That being said, we hope you found what you're looking for and enjoy the rest of your holiday!.

What a lovely to read that you liked our location, Rob! We can't wait to see you back soon

We really appreciate your stay with us, please come visit again!

It is always very frustating when we hear feedback such as this when Management was not informed during your stay providing an opportunity to turn your experience around. Due to the unique infrastructure of our resort, Golf buggies is available anytime you required. We usually received an amazing feedback of our various and tasty menus. That being said we hope that you found what you're looking for.

Sounds like you had a fantastic stay with us! We've heard about our staff who indeed amazing on what they do. Thanks again and hope to see you back on your next trip to Nusa Lembongan!

We really appreciate your stay with us, please come visit again!

Thank you so much for taking the time to leave this kind feedback. and for choosing to stay with us. It is so rewarding when our guests have a perfect time in our care, and feel specially treated. We hope to see you again on your next visit to Nusa Lembongan.

While we are glad that you enjoyed our amazing views and our food. However, this is unfortunate to read when Management was not notified of any of this feedback during your stay. We wish that we heard these comments while you were staying, so that we can turn your experience around for you and rectify anything that falls short of your expectations. So, if something was out of ordinary or below our standard, it would need to be fix immediately. We want you to have the best time with us, as most of our guests do! Golf buggies is available anytime you required. Book Direct! so that we can take a good care of you. We hope to see you again on your next trip to Bali.

Thank you for choosing to stay with us, we are so happy to see that you had a perfect time. We hope to see you again on your next trip to Bali.

Thanks very much for the 5 stars! We are so happy that you had a perfect time with us :-) We hope to see you again on your next trip to Nusa Lembongan!

This is so great! Sounds like a perfect experience ticking all the boxes! Thank you so much for leaving the kind feedback. We can't tell how much we appreciate the positive support. We will share your lovely feedback to all Batu Karang staff. We hope to see you again on your next trip to Bali!

We really appreciate your stay with us. Book Direct!

We really appreciate this perfect review, Espen! Thanks so much for taking the time to leave it. We are so happy that you loved our One Bedroom Villa, our breakfast is indeed we can't be proud of. This is wonderful feedback to share with the staff. Thank you for choosing to stay with us and we hope to see you agin on your next visit to Nusa Lembongan.

We really appreciate your stay with us, please come visit again!

We really appreciate your stay with us and for taking the time to let us know your feedback, we wish to clarify some items on this review. It is true that our Sauna Room is under maintenance, therefore we have removed this information in all online platform since January this year. Regarding the un-friendly resort for wheelchair, we have a villa that is actually wheelchair friendly and we have golf buggies operationally on request basis to take you up and down by one press button. Did you mention to the Management during your stay about your towel? So, if something was out of the ordinary, it would need to be fix immediately. That being said we are happy that you enjoyed your time. Book DIrect! And we will take a good care of you.

This is such a fantastic review, Gregory! On behalf of Batu Karang staff family, we really appreciate your stay and lovely review. We are happy to hear that you enjoyed your stay with us. We are indeed proud of our staff, they take so much pride ensuring a great time for our guests. We can't wait to have you back!

This is wonderful to hear how much you enjoyed your time at the Resort, thank you very much for choosing to stay with us. We can't tell you how much we appreciate the positive support. We hope to see you again on your next trip to Bali!

Sounds like you had a fantastic stay, Alyssa. It is so rewarding for us to read reviews such as yours, thank you very much for letting us know how much you enjoyed your stay. We can't wait to have you back soon!

it is so rewarding to read a review of yours, thank you very much for letting us know and how much you enjoyed your stay with us. We hope to see you again on your next trip to Bali.