Luke Wilson Operations Manager からの返信 (投稿日 : 2023 年 12 月 8 日)
thank you for you great review I will pass on your comments to the FOH team and we do hope to see you again
8/10 (良い)
宿泊されたお客様
グループ旅行
2019 年 12 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was really convenient to stay in discovery inn!
宿泊されたお客様
2019 年 12 月に 4 泊滞在
Front Deskからの返信 (投稿日 : 2019 年 12 月 28 日)
We are pleased you took advantage of our central location.
8/10 (良い)
宿泊されたお客様
グループ旅行
2019 年 12 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very convenient and nice!
Reception and cleaning staffs are both really friendly and kind. I had 2 bookings due to my mistake and I wanted to stay in the same room and the staff at the reception were happy to help me! And it only takes 3-5mins (depends on how much luggage you have) to go to the Leeds train station!
That you for staying with us. There is alot of work in and around Leeds due to the new station . Thank you for the understanding and we do hope to see you again soon
10/10 (非常に良い)
Ahmad
出張
2024 年 5 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff, easy check in and 3 minutes walk from city center. Very convenient.
Thank you for staying with us we do hope you will stay again
8/10 (良い)
Jacqueline and William
2024 年 5 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is in an ideal location for shopping or the arena. It is a no frills hotel. The room was basic but clean. The staff are pleasant and helpful.
The only problem just now is there are building work going on directly outside hotel which was never mentioned. I will definitely stay again.
We are glad you enjoyed your stay. We are sorry about the works outside its due to the transformation of Leeds station and the surrounding areas. Leeds City Council have had a few set backs so the work outside the Hotel has taken a bit longer than expected
6/10 (普通)
Bev
カップルで旅行
2024 年 5 月 10 日
気になった点 : 施設のコンディションと設備
It was super convenient for our needs..but was lacking any personality… bit run down and tired.
Bev
2024 年 5 月に 1 泊滞在
Regards The Discovery Team からの返信 (投稿日 : 2024 年 5 月 15 日)
Hi , thank you for staying with us we do have a Renovation plan that is in place
10/10 (非常に良い)
PAULINE
2024 年 5 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was pretty quiet in the room compared its a busy road. It was just the work outside that made the hotel look unwelcome but was great when you got inside
PAULINE
2024 年 5 月に 1 泊滞在
Regards The Discovery Team からの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for staying with us and yes hopefully the council will complete the work soon
4/10 (不満)
SANDIPAN
出張
2024 年 5 月 7 日
気になった点 : 清潔度、施設のコンディションと設備
Above 7th floor, it stinks
SANDIPAN
2024 年 4 月に 2 泊滞在
Regards The Discovery Team からの返信 (投稿日 : 2024 年 5 月 7 日)
I'm sorry you found our upper floors smell i have passed it to the relevant department
10/10 (非常に良い)
Layla
2024 年 5 月 3 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Layla
2024 年 4 月に 2 泊滞在
Regards The Discovery Team からの返信 (投稿日 : 2024 年 5 月 5 日)
Im glad you enjoyed your stay with us and hope you managed to see some of the interesting sites in leed. We do hope to see you again soon
2/10 (非常に不満)
ZHENISBEK
2024 年 5 月 2 日
ZHENISBEK
2024 年 4 月に 1 泊滞在
Regards The Discovery Team からの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you for staying at the Discovery and we hope you had a safe journey home
10/10 (非常に良い)
Rashid
出張
2024 年 4 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice and spacious room . Cleaned shower room and very comfortable
Rashid
2024 年 4 月に 1 泊滞在
Regards The Reception Team からの返信 (投稿日 : 2024 年 4 月 30 日)
Im glad you enjoyed your stay at the Discovery and we hope to see you again soon
4/10 (不満)
Keith
2024 年 4 月 30 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Stopped on the 8th floor which involved 2 lifts and lots of walking and stairs, feels like it is a few building cobbled together.
Keith
2024 年 4 月に 1 泊滞在
Regards The Reception Team からの返信 (投稿日 : 2024 年 4 月 30 日)
I'm sorry you felt it was a long walk it is indeed two hotels combined into one which does include two lifts
10/10 (非常に良い)
Stephen
2024 年 4 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great. Staff, rooms need an upgrade although it was appropriate to the price I payed. I wouldn’t pay the peak rates for this hotel. Great location
Thank you for staying with us we do have a renovation plan in action so we do hope to see you again soon
6/10 (普通)
Kirsten
カップルで旅行
2024 年 4 月 19 日
気になった点 : 清潔度、設備とサービス
Quite noisy
Kirsten
2024 年 4 月に 1 泊滞在
Discovery Team からの返信 (投稿日 : 2024 年 4 月 25 日)
I'm glad you enjoyed your stay with us and we hope to see you again soon
6/10 (普通)
ANNE
カップルで旅行
2024 年 4 月 18 日
良かった点 : スタッフとサービス
Basic but comfortable budget hotel
ANNE
2024 年 4 月に 1 泊滞在
Regards The Discovery Team からの返信 (投稿日 : 2024 年 4 月 25 日)
We are indeed a budget hotel that do provide free wifi and condiments in your room. Im glad you enjoyed your stay with us and we do hope to see you again
8/10 (良い)
Ray
2024 年 4 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ray
2024 年 4 月に 1 泊滞在
Regards The Discovery Team からの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for staying at the Discovery and i hope you had a comfortable stay
2/10 (非常に不満)
BHAWANI SHANKAR
2024 年 4 月 13 日
BHAWANI SHANKAR
2024 年 4 月に 1 泊滞在
Regards The Discovery Team からの返信 (投稿日 : 2024 年 4 月 25 日)
Im glad you enjoyed your stay with us and we hope to see you again soon
10/10 (非常に良い)
Sharon
グループ旅行
2024 年 4 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed here before, great for what you pay
Sharon
2024 年 4 月に 2 泊滞在
Luke Wilson Operations Manager からの返信 (投稿日 : 2024 年 4 月 8 日)
thank you for your time we hope to see you again soon
10/10 (非常に良い)
Emma
グループ旅行
2024 年 3 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very convenient location for shopping , restaurants, and the train station
Emma
2024 年 3 月に 1 泊滞在
Regards The Discovery Team からの返信 (投稿日 : 2024 年 4 月 1 日)
Im glad you enjoyed your stay with us and we do hope to see you again soon
8/10 (良い)
Ernest
2024 年 3 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Basic but fine. The property charges GBP 1 for luggage storage.
Ernest
2024 年 3 月に 1 泊滞在
Regards The Discovery Team からの返信 (投稿日 : 2024 年 3 月 23 日)
Im so glad you enjoyed your stay . We do charge 1 per bag as the train station charge a minimum fee of 10 plus they have a restriction on height and weigh . Im so glad you find our rates for staorage reasonable and we do hope to see you again soon
We are glad you enjoyed staying with us at the Discovery and hope to see you again soon
6/10 (普通)
Robert、Rostock
2024 年 3 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
annoying sounds on the floor at night. Rumbling roomdoor. But perfect bed ans bathroom.
Robert
2024 年 3 月に 1 泊滞在
Regards The Discovery Team からの返信 (投稿日 : 2024 年 3 月 23 日)
Im sorry you found the floors and rumbling door i have no idea what that could be i will ask maintenance to investigate. We do hope apart from thst you enjoyed your stay
8/10 (良い)
David
2024 年 3 月 19 日
良かった点 : 清潔度、スタッフとサービス
The property is an ideal base for an overnight stay. Nearby parking but expensive. Shops, bars and pubs on the doorstep.
David
2024 年 3 月に 1 泊滞在
Regards The Discovery Team からの返信 (投稿日 : 2024 年 3 月 21 日)
We do have an online code for the q-park sovereign square carpark. You do need to book online though but worth the saving . We are glad you enjoyed your stay and we hope to see you again soon
4/10 (不満)
Nicole
家族旅行
2024 年 3 月 18 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Very noisy, bed was so hard, made my back worse then it was when I got there. Bathroom very outdated, shower would flood if I was in longer then 2 minutes . Wasn’t happy at all
Nicole
2024 年 3 月に 2 泊滞在
Regards The Discovery Team からの返信 (投稿日 : 2024 年 3 月 21 日)
Hi, im very sorry your unhappy i cant seem to find a complaints log at the Reception. Our policy on noise is zero tolerance. We do have a renovation program in progress at the moment we just have an older building that takes time . We would have moved you if we had being aware of the issues faced
8/10 (良い)
Timothy
2024 年 3 月 14 日
良かった点 : 清潔度、スタッフとサービス
Due to the age of the building it’s not the best to navigate and could do with a spruce up, but that said it’s clean, the staff are friendly and location is excellent for the city centre. I’d stay here again
Timothy
2024 年 3 月に 1 泊滞在
Regards The Reception Team からの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for the review we are renovating most areas at the moment starting with the Reception amd bathrooms as you will notice when you next stay with us
8/10 (良い)
Ian
グループ旅行
2024 年 3 月 11 日
良かった点 : スタッフとサービス、施設のコンディションと設備
If it’s cheap and cheerful you want this is the place
Ideal for shopping , town centre and railway station
Great value friendly helpful staff
Ian
2024 年 3 月に 1 泊滞在
Regards The Reception Team からの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you ill pass the lovely comments onto the other staff and we hope to see you again soon
Thank you and we are pleased you decided to try the Discovery Inn we do hope to see you again soon Regards The Discovery Team
8/10 (良い)
Charlene
2024 年 3 月 3 日
良かった点 : 清潔度、スタッフとサービス
Lovely convenient and clean , within walking distance of the train station, shops bars ECT . Staff were very welcoming . Surprisingly quiet considering it's so close to the train station and night life.
Thank you for staying with us im glad you had a great stay we do hope to see you again soon
6/10 (普通)
宿泊されたお客様
2024 年 2 月 18 日
気になった点 : 清潔度
Get what you pay for
Good - large sized room. Cheap. Good location. Bed was comfy.
Bad - Asked if they had dairy alternative milks and was told yes. Came for breakfast and none available. Room was dirty, mould in one corner of the ceiling and paint flaking off. No soundproofing at all. Could hear everything. No swipe card access so had to buzz or call to be let back in. Receptionist at checkout couldn’t have cared less about us staying there. Cleanliness was questionable.
I'm sorry you had no milk alternatives I've tried to find the messages but cannot seem to find any as we would have purchased some especially. We are upgrading our breakfast menu to incorporate alternative milks etc. We do not operate a swipe system as too often people lose their cards and we need to keep the hotel secure for guests and the staff. I'm sorry you felt the staff were uninterested as we do interact with all our guests. I will pass the comments on about the room to the maintenance team as we are undergoing a renovation plan for all the rooms and bathrooms. I am glad the location and bed were
10/10 (非常に良い)
Raghda
2024 年 2 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Short stay
I liked the place, it was warm and cosy in the heart of Leeds city center.
Worth the price.
Raghda
2024 年 2 月に 3 泊滞在
Regards The Reception Team からの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you for staying with us and ill pass your lovely comment on to all the staff
10/10 (非常に良い)
Tiv
家族旅行
2024 年 2 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. Room was very nice - comfortable, big bathroom with bath, and quiet. Staff very friendly. Wonderful value and would definitely stay again
Tiv
2024 年 2 月に 1 泊滞在
Regards The Reception Team からの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you and i will pass you comments onto all the staff and we do hope to see you again soon
8/10 (良い)
Steve
出張
2024 年 2 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Steve
2024 年 2 月に 1 泊滞在
karen からの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for your comments we look forward to seeing you again soon
4/10 (不満)
Lukas
2024 年 2 月 10 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
Friendly, accommodating staff.
The member of staff that greeted us (I think his name was Lucas or like as we had the same name and he asked me about it) as really nice and allowed us to check in early. The room was clean and tidy. Unfortunately the curtains were not black out and there was street lights right outside the window. We were on the second floor and noise from outside was very loud. Around 2:30 am the guests in the room next to us or a few doors down came back and wee shouting and screaming which kept me up further. Staff were nice. Room was clean. Very loud and sort of uncomfortable. Wouldn’t stay here again.
Morning I'm sorry you had an uncomfortable night and will take into account looking into some blackout curtains (thank you for mentioning it ). I can't seem to find any phone call etc mentioning a noisy room till after 530am. We have a no-noise policy and if wed being aware we would have asked the occupants to quieten down or vacate the hotel. I'm sorry you won't be returning but am glad you enjoyed your room and were able to check-in early
10/10 (非常に良い)
Gerard
グループ旅行
2024 年 2 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Weekend
I went over for the football so was only staying the 1 night. Hotel is very central to everything. Restaurants, bars and shopping.The hotel is very well run and very comfortable. Rooms very clean and warm. Would definitely stay again.
Gerard
2024 年 1 月に 1 泊滞在
Luke Wilsonからの返信 (投稿日 : 2024 年 2 月 2 日)
Thank you for your review we look forward to seeing you again soon