外観

ホリデイ イン エクスプレス & スイーツ フレジ パーク イHG ホテルの口コミ

3 out of 5

口コミ

8.4

とても良い

評価 10 - 1000 件の口コミ中 509 件が非常に良い" "
評価 8 - 1000 件の口コミ中 270 件が良い" "
評価 6 - 1000 件の口コミ中 101 件が普通" "
評価 4 - 1000 件の口コミ中 62 件が不満" "
評価 2 - 1000 件の口コミ中 58 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

8.2/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

2/10 (非常に不満)

Yasuko

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
無料の朝食がおいしかった。 高速沿いの立地なので、車での旅行者には便利。
2017 年 10 月に 1 泊滞在
あなたのレビューをありがとう。 もう一度私たちを訪れることを願っています 敬具、 Cristina O.

6/10 (普通)

LINDA、Tacoma

良かった点 : 清潔度、スタッフとサービス
Hot tub is not operating. Staff is very friendly.
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Guest,Thank you for your feedback. We apologize for the inconvenience regarding the hot tub. We're glad to hear that you found our staff to be friendly. Your satisfaction is important to us, and we'll work to address the issue with the hot tub promptly.Sincerely, Hotel Manager

8/10 (良い)

Douglas

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was perfect, except for the very noisy fan on the heat pump. It kept waking us up throughout the night. Still, a very nice place to break up the long drive north. Excellent BBQ very nearby.
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Guest,Thank you for your feedback. We're glad to hear that you had a pleasant stay overall and enjoyed the nearby BBQ. We apologize for the inconvenience caused by the noisy fan on the heat pump. Your comfort is important to us, and we'll address this issue promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more restful stay.Sincerely,Hotel Manager

10/10 (非常に良い)

Robil

2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Robil,Thank you for your perfect rating! We're delighted to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon.Sincerely,Hotel Manager

10/10 (非常に良い)

Christopher

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed it
2024 年 4 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Guest,We're thrilled to hear that you enjoyed your stay with us! Your satisfaction is our priority, and we're delighted that you had a positive experience. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 (非常に良い)

Cristina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Cristina,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. Your feedback is invaluable, and we hope to have the pleasure of welcoming you back again soon.Sincerely,Hotel Manager

10/10 (非常に良い)

Patrick、Palo Alto

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pancake machine was broken.
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guest,We apologize for the inconvenience caused by the broken pancake machine. Our team is working to resolve the issue promptly so that we can provide our guests with the best possible breakfast experience. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right during your next visit.Sincerely,Hotel Manager

10/10 (非常に良い)

Cecilia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Cecilia,Thank you for your fantastic rating! We're delighted to hear that you had a great experience during your stay. Your satisfaction means a lot to us, and we're grateful for your positive feedback. We look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel manager

8/10 (良い)

Debra、El Cerrito

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed here at the last minute because of weather issues. I was surprised, the rooms were clean, the bed’s comfortable, the morning breakfast had yummy cinnamon rolls and chobani yogurt! A lovely surprise indeed after a long day of driving.
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Guest,Thank you for your kind words! We're delighted to hear that we could provide you with a pleasant stay, especially during a last-minute situation due to weather issues. It's great to know that you found our rooms clean, beds comfortable, and breakfast delicious. Providing a comfortable and enjoyable experience for our guests is our priority, and we're thrilled that we could exceed your expectations. We hope to welcome you back for another wonderful stay in the future, under better circumstances.Sincerely,Hotel Manager

8/10 (良い)

Kamruddin

2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Guest,Thank you for your review and for choosing to stay with us. We're glad to hear that you had a positive experience during your time at our hotel. If there are any areas where we can improve to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

10/10 (非常に良い)

Hilary

2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Hilary,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon.Sincerely,Hotel Manager

10/10 (非常に良い)

Ada

2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Ada,Thank you for your excellent rating! We're delighted to hear that you had a wonderful experience during your stay with us. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager

10/10 (非常に良い)

juan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Frontdesk staff were great. Housekeeping staff were courteous.
2024 年 3 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our front desk and housekeeping staff to be courteous and helpful during your stay. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager

10/10 (非常に良い)

Jerry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Jerry,Thank you for leaving us a perfect rating on Expedia! We're thrilled to hear that you had a wonderful experience during your stay with us. Providing exceptional service and comfort for our guests is our priority, and we're delighted that we could exceed your expectations. We can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Manager

8/10 (良い)

payam

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good hotel. New. Clean. Good location. Good breakfast. Good price.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Payam,Thank you for your feedback and positive rating! We're glad to hear that you found our hotel to be new, clean, and conveniently located. We're also pleased that you enjoyed our breakfast and found our pricing to be good. We appreciate your support and hope to welcome you back for another great stay in the future!Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

Carlos

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Carlos,It is greatly appreciated that you gave it a 5-star rating and shared such positive feedback. We are inspired to work even harder to deliver the best services and succeed in all we do because of your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. It will be a pleasure to serve you once more.Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

Wenkai

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like this hotel. Clean and good service. Definitely will come again next time. Good job!
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Wenkai,Thank you for your perfect rating and kind words! We're thrilled to hear that you like our hotel and found it clean with good service. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another great stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing our hotel, and we appreciate your support!Sincerely, Alejandra DeandaGeneral Manager

8/10 (良い)

jeff、Monterey

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear jeff ,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

Letiwe

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was so nice and clean! Breakfast was awesome! Will definitely go back here!
2024 年 3 月に 1 泊滞在
Hotel managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Guest,Thank you for your enthusiastic review! We're thrilled to hear that you found our hotel nice, clean, and enjoyed the awesome breakfast. Your satisfaction is our greatest reward, and we can't wait to welcome you back for another fantastic stay.Sincerely, Alejandra DeandaGeneral Manager

8/10 (良い)

Yinfa、Woodland

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The staff was very friendly.
2024 年 3 月に 1 泊滞在
Hotel managerからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Guest,Thank you for your kind words about our staff. We're delighted to hear that you had a positive interaction with them during your stay. Providing friendly and helpful service is important to us, and we're glad to know that we met your expectations in this regard. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 (非常に良い)

Noé

2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Noé,Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations. Your support means the world to us, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

10/10 (非常に良い)

Letiwe

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great atmosphere. Conveniently located by the freeway. Good breakfast!
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Letiwe,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you enjoyed the great atmosphere of our hotel and found our location conveniently situated near the freeway. It's fantastic to know that you also enjoyed our breakfast during your stay. We appreciate your kind words and look forward to hosting you again for another enjoyable experience!Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

Jacqueline

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff especially the gentleman with the long white hair and mustache. Very helpful and I felt very safe and cared for . I came in at night andnwas very tired. So greatful for the soft clean bed and awesome.
2024 年 2 月に 1 泊滞在
Hotel managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Guest,Thank you for your kind words about our staff, especially our gentleman with the long white hair and mustache. We are delighted to hear that you felt safe and well-cared for during your stay. Providing a comfortable and welcoming environment for our guests is our top priority, and we're thrilled that you enjoyed our soft, clean beds. Your satisfaction means everything to us, and we look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Manager

6/10 (普通)

Clara

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Easy check in. It wasn't crowded. The rooms are clean and newer. The fan in the room is noisy. We got the room on the freeway side but I didn't hear the freeway noises.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Clara,Thank you for sharing your experience with us! We're pleased to hear that you had an easy check-in process and found the rooms clean and newer. We apologize for the noisy fan in your room but are glad that it didn't disrupt your stay. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

Lori

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Extremely nice and clean. Beds were the most comfortable hotel beds ever! All motels should have these standards.
2024 年 1 月に 1 泊滞在
Hotel manager からの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Guest,Thank you so much for your glowing review! We're thrilled to hear that you found our hotel extremely nice and clean, and that our beds were the most comfortable you've ever experienced. Providing exceptional comfort and cleanliness is our goal, and we're delighted that we exceeded your expectations. Your kind words mean a lot to us, and we can't wait to welcome you back for another outstanding stay!Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

Lori

出張, 家族旅行
良かった点 : 設備とサービス
Wonderful and clean hotel
2024 年 2 月に 1 泊滞在
Hotel manager からの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Guest,Thank you for your kind words! We're thrilled to hear that you found our hotel wonderful and clean. Providing a comfortable and pristine environment for our guests is our top priority. We appreciate your positive feedback and look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
Just passing through
Location was a little hidden, especially coming in after dark. Generally it was a good stay. The operation of the heater was annoying because the fan was so loud and apparently the room was not insulated so all night we kept hearing the heating go on and off. The room did stay heated though, which was surely a blessing. When I took the bags to the car it was lightly snowing and appeared it had been most of the night.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Guest,Thank you for your feedback. We're glad to hear that overall you had a good stay, although we apologize for any inconvenience caused by the location being hidden, the noisy heater, and the lack of insulation in the room. We appreciate your understanding and are pleased to hear that the room stayed heated during the snowy night. Your comments will be shared with our team to address these issues and improve the experience for our guests. If you're passing through again, we hope to have the opportunity to welcome you back and provide a more comfortable stay.Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

Deepa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Just off the freeway but quiet, new property with very nice accommodations
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Deepa,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you enjoyed your stay at our new property and found the accommodations to be very nice. It's great to know that despite being just off the freeway, the environment was quiet. Your positive feedback is appreciated, and we look forward to welcoming you back for another pleasant stay in the future!Sincerely, Alejandra DeandaGeneral Manager

2/10 (非常に不満)

Marcos

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beware they’re thieves
They stated my card declined although booking was prepaid they charged the card refused to check in and refused to refund my money Beware they’re thieves they then lied and said I never showed up to check in when I was there am trying to check in for an hour they just lie and steal
2024 年 1 月に 1 泊滞在
Hotel manager からの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Guest,We are deeply sorry to hear about the inconvenience and frustration you experienced during your attempted check-in. This is certainly not the level of service we aim to provide, and we apologize for any miscommunication or error that occurred. Your concerns are being taken seriously, and we will investigate the matter thoroughly. Please rest assured that your feedback is important to us, and we will work to address and resolve the issue promptly. We appreciate your patience and understanding.Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

Deborah、Loomis

2024 年 1 月に 1 泊滞在
Hotel manager からの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Guest,Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Alejandra DeandaGeneral Manager

10/10 (非常に良い)

Anne

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Anne,Thank you so much for this fantastic 10-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests, and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

Kimberly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Kimberly,Thank you for choosing us for your recent stay.It is heartwarming to receive a 10-star rating from our guests.It reflects how you had a pleasant stay.We are looking forward to your many journeys with us.Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

Annie

2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Annie,We appreciate you staying at our hotel and leaving a 5-star review to show how happy you were. Your review is incredibly inspiring and motivating for our hotel and employees. We work hard to improve both guest comfort and hospitality. Serving visitors such as yourself is a pleasure, and your review will inspire us to provide better service. I hope to see you shortly!Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

Mary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Felt very safe here. Breakfast was clean, hot and lovely. Staff is great
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 13 日)
Dear Mary,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you felt very safe during your stay and that you enjoyed the clean, hot, and lovely breakfast. It's wonderful to know that our staff made a positive impression on you. Your feedback is greatly appreciated, and we look forward to providing you with another excellent experience in the future! Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Hotel manager からの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Guest,Thank you for the perfect score! We're thrilled to hear that you had a 10 out of 10 experience during your stay. If there's anything specific you loved about your visit, we'd love to hear more. Your feedback is valuable, and we look forward to welcoming you back for another fantastic stay.Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

Aby

2023 年 12 月に 1 泊滞在
Hotel manager からの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 (非常に良い)

Max

良かった点 : 施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Hotel manager からの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Guest,Thank you for the perfect score! We're thrilled to hear that you had a 10 out of 10 experience during your stay. If there's anything specific you loved about your visit, we'd love to hear more. Your feedback is valuable, and we look forward to welcoming you back for another fantastic stay.Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

JULIO C

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Hotel manager からの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Guest, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

10/10 (非常に良い)

Angrej

気になった点 : 清潔度
2024 年 1 月に 1 泊滞在
Hotel manager からの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 (非常に良い)

Bethany

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The breakfast was amazing! The staff was kind and helpful. The rooms were super clean and everything seemed brand new. We lived that there was a microwave in the room. We did not hear anyone all night and the rooms all seem very sound proof.
2023 年 12 月に 1 泊滞在
Hotel manager からの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the amazing breakfast, experienced kind and helpful staff, and found the rooms super clean and well-equipped. Your satisfaction is our goal, and we're delighted that the soundproofing met your expectations. We appreciate your positive comments and look forward to providing you with another excellent stay in the future.Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

laura

2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Laura,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

Tetsuya

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable hotel!
Cleanly renovated hotel. Great!
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 30 日)
Dear Tetsuya,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that you found the hotel comfortable, cleanly renovated, and great. We appreciate your feedback and look forward to hosting you again for another comfortable stay!Sincerely, Alejandra DeandaGeneral Manager

6/10 (普通)

Bogdan、Rio Linda

2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Bogdan,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

Erendira

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Erendira,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

STEPHEN

2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 19 日)
Dear STEPHEN,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Alejandra DeandaGeneral Manager

2/10 (非常に不満)

Norma

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Norma,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

Rosalba

家族旅行
良かった点 : スタッフとサービス、客室の快適度
some areas not really clean
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Rosalba,Thank you for your perfect rating. We're glad to hear you had a positive overall experience. We apologize for any cleanliness concerns in certain areas and appreciate your feedback. We'll address this to ensure a consistently high standard throughout. Your input is valuable, and we hope to welcome you back for an even better stay.Sincerely, Alejandra DeandaGeneral Manager

10/10 (非常に良い)

Julio、OAKLAND

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great service
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Julio,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you received great service. Your positive feedback is appreciated, and we look forward to welcoming you back in the future. Safe travels!Sincerely, Alejandra DeandaGeneral Manager

4/10 (不満)

Elizabeth

気になった点 : スタッフとサービス、施設のコンディションと設備
Waited an hour JUST for check in. One person working. One.
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Elizabeth,We sincerely apologize for the extended wait during check-in. Your experience is not reflective of our service standards, and we understand the frustration this caused. We will investigate the situation to ensure that necessary adjustments are made to improve efficiency. Thank you for your patience, and we hope to have the opportunity to provide you with a more timely and seamless experience in the future.Sincerely, Alejandra DeandaGeneral Manager

6/10 (普通)

Arijit

2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Arijit,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Alejandra DeandaGeneral Manager