My family hadn't had a vacation in over 8 years, so this trip was significant for all of us. Our flights got canceled and then delayed, and the road to Leavenworth was closed with no way in. We asked the Host for a refund for the 2 nights we could stay in their rental. They do have a no-cancellation policy. But we spoke to VRBO directly, and they said that natural disasters waive that policy. There was a winter storm that kept us from traveling there. The host had the option to give us a refund. Instead, they only refunded the tax, which wasn't very much. If you are going to stay here, I don't recommend booking it through them and would go directly with the property or with owners who have some holiday spirit and are more willing to work with you, especially when it's a very expensive trip and your are stuck at the airport for days on end. My parents are host for a few condos here in Hawaii and they personally refund guest who can't make their trip. It was greedy for our host not to refund us, but there is nothing we can do now. Over a thousand dollars down the drain. Be careful, too, because the road to Leavenworth is often closed due to snow and icy conditions. Beware of booking this property without having some insurance. Because even if a natural disaster causes your family not to get there, you won't get your money back.