CHARGED £135 FOR A KEY THAT I RETURNED!
The instructions to locate the apartment were not very clear, and it took us 1 hour in the evening darkness to find it. The apartment itself was OK, although the light didn't work in one of the bedrooms. We also had to deal with a few large cockroaches and spiders. Wi-fi coverage was poor. However, the real problem concerned our check-out - our flight was changed so we had to leave early on the Saturday morning, before the Interhome office opened. We popped into the office a few days before to ask how we could return our key and they said there was a drop-box outside. On the morning of our flight, I duly dropped the key as instructed.
Later that day I got an email from Interhome to say the key hadn't been returned, and did I know where it was? I replied to say I'd dropped it off as instructed. On Monday, I got two emails from Interhome: one to say they'd now got the key, immediately followed by another to say they hadn't got it. I then found out that £134.99 had been taken from my credit card on the Saturday (before I'd had chance to reply to their first email). I sent them emails on Monday reiterating that the key had been returned, the time it was returned, and what I was wearing so they could find me on CCTV. No response. It feels like I've been robbed. I've complained to Interhome about this, but don't expect anything positive to come from it. I won't use Interhome again.
