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ザ コーンウォール ヒストリカル ホテルの口コミ

3 out of 5

口コミ

6.8
評価 10 - 641 件の口コミ中 101 件が非常に良い" "
評価 8 - 641 件の口コミ中 240 件が良い" "
評価 6 - 641 件の口コミ中 159 件が普通" "
評価 4 - 641 件の口コミ中 79 件が不満" "
評価 2 - 641 件の口コミ中 62 件が非常に不満" "

7.2/10

清潔度

7.6/10

スタッフとサービス

5.8/10

設備とサービス

6.4/10

施設のコンディションと設備

5.8/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Reasonable&good location
レセプションの女性はとてもフレンドリーで良かった。部屋は値段相応。クレイドルマウンテンの帰りに二泊しましたが、カタラクト渓谷にも市内中心にも近く便利でした。ホテルの駐車場は台数が限られていますが、前の通りが夕方5時以降はフリーで駐車できるので全く問題ありませんでした。隣がカフェで朝7時から営業しているので朝ごはん食べれます。
2020 年 2 月に 2 泊滞在
Nellからの返信 (投稿日 : 2020 年 3 月 7 日)
Hi, we are glad to know that you had a good stay with us and we hope to see you again in the future. And thank you for your kind words. Warmest Regards

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 客室の快適度
立て付けが悪い
ホテルは趣きがあってとてもよかったです。ホテルが古いこともあり改築していますが、私達が泊まった部屋はトイレを閉めると、シャワーの扉が閉まらないという状態になっていました。笑いながらすごしましたが不便でした。 真冬に行きましたがエアコンの効きは非常によかったです。しかし、シャワーはぬるめでした。 防音は非常に乏しくバッグパッカーで来られた方々が騒いでいて、うるさかったです。また、鐘の音が15分から30分おきに鳴っています。私はあまり気にせず眠れるタイプですが、睡眠が浅い方は辛いかもしれません。 立地は非常によかったです。
外観
フロント
2017 年 6 月に 2 泊滞在

8/10 (良い)

Ayako

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
良い
キッチンとリビングが広くて快適だった。メインストリートも近くでした。歩いて行ける範囲にスーパーも美術館も有ります。部屋にシャワーとトイレが有って便利でした。部屋の暖房も良く効いて良い。ただ少し狭いのが残念。
2017 年 6 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 施設のコンディションと設備
やや古さが
やや古いホテルであり、2泊したが部屋の掃除がなくやや残念だった。

10/10 (非常に良い)

Yuta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
最高な滞在!(Good Stay!)
フロントの方はとてもフレンドリーで親切でした。 部屋はホテルの館内通路ですぐの別館で、静かな滞在を過ごせました。 室内は広々としており、バスルームの水回りも清潔でした。 シティーパークには歩いて2分くらい、中心部へも徒歩数分なのでロケーションも抜群です。また泊まりたいと思います。

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
便利な場所にあるが、建物は古くバックパッカー向けのようなホテル。 水曜日の夜は隣がパブになっている為、夜中1時までメタル音楽がうるさい。

6/10 (普通)

ナン、東京

良かった点 : スタッフとサービス
気になった点 : 客室の快適度
暖かい物も食べれるホステル
エレベーターはありませんが、荷物リフトがあるので重い荷物を抱えて階段を上がる必要はありません。 泊まった部屋はツインでしたが、ホステルなので一階に台所がありました。外に食べに行くのは面倒なので、スーパーで食材(といってもレンジでチンするもの等です)を買ってホテルで食べました。冷蔵庫もあるので余ったものは翌日朝食にしました。 私達は参加しませんでしたが、フリーバーベキューのある日もありました。

6/10 (普通)

宿泊されたお客様

値段の割にはGood
値段の割には部屋もキッチンも綺麗でした。しかし食器の片づけには非常にうるさいです。また、名前を書かないで冷蔵庫に入れるとすぐに捨てられてしまいます。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
居心地最高でした
シティーやスーパーが近くにあり、買い物をするのに便利だった。また、共有キッチンは広くて綺麗で使いやすかった。

6/10 (普通)

ken、japan

良かった点 : スタッフとサービス
convinient place
if you stay one night in launceston. this is nice hotel. but, there were no sheets. if you need it you have to pay 4 dollar extra at the reception. and the bed was little bit old. but, each room has shower. if you are simple is the best person this hotel would be very suitable for you. i will come again this hotel anyway.
Dear Ken, Thank you for your stay in previous years. Since your last visit, we have undergone a change of management and total refurbishment. Our dormitory rooms are now cheaper at $25.00 per person, per night inclusive of linen, pillows, blankets and towels. This is to ensure convenience, and value for money. We hope to welcome you again in the future.

8/10 (良い)

宿泊されたお客様

気さくなオーナー
レンタカーで訪れましたが、看板が小さく若干探しにくかったです。車は裏手の駐車場にとめられるので問題なし。 休めの料金ゆえ、贅沢は言えませんがエレベーターなし、水周りも古さを感じます。しかし、トランク用のエレベーターはありますし、温水・排水ともにまったく問題はありません。 厨房・食堂らしき設備はありましたが、バックパッカーや集団客が多かったため遠慮し、オーナーお勧めの近所のシーフードレストランに行きましたが、なかなか美味しかったですよ。

6/10 (普通)

Barb

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス
Check in was a breeze, amd the oom spacious, however water issues when showering

6/10 (普通)

Jumana

気になった点 : 清潔度、施設のコンディションと設備
Location was good
Johnからの返信 (投稿日 : 2023 年 1 月 9 日)
Thanks Jumana for your review much appreciated

8/10 (良い)

XiaoGang

8/10 (良い)

Richard

家族旅行
良かった点 : 清潔度、スタッフとサービス
The history and closeness to the main centre.
Johnからの返信 (投稿日 : 2022 年 12 月 24 日)
Thank you Richard, I am delighted that you had a memorable stay with us here at The Cornwall in Launceston. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back...Cheers and Merry Xmas The Cornwall Team.

10/10 (非常に良い)

Tyson

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very central location and within walking distance of main shopping area
Johnからの返信 (投稿日 : 2022 年 12 月 21 日)
Thank you, Tyson for your excellent feedback following your recent stay at The Cornwall in Launceston. Compliments of the season. We're delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon to The Cornwall...Cheers The Cornwall Team.

10/10 (非常に良い)

Bruce

2022 年 12 月に 1 泊滞在
Johnからの返信 (投稿日 : 2022 年 12 月 24 日)
Thank you Bruce for taking the time to review your recent stay with us at The Cornwall in Launceston. We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to The Cornwall Hotel in the near future for another memorable experience...Cheers The Cornwall Team.

10/10 (非常に良い)

Jess

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Clean and quiet. Very friendly staff who were happy to help
Johnからの返信 (投稿日 : 2022 年 12 月 21 日)
Thank you, Jess I am delighted that you had a memorable stay with us here at The Cornwall in Launceston. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back...Cheers The Cornwall Team.

8/10 (良い)

Simon

家族旅行
良かった点 : スタッフとサービス、設備とサービス
2022 年 12 月に 1 泊滞在
Johnからの返信 (投稿日 : 2022 年 12 月 21 日)
Thank you, Simon for taking the time to share your recent experience at The Cornwall in Launceston. Your feedback is truly appreciated. Your feedback has been shared with the team so that improvements can be made. I do hope will have the opportunity to welcome you back again soon...Cheers The Cornwall Team

6/10 (普通)

Rob

2022 年 12 月に 1 泊滞在
Johnからの返信 (投稿日 : 2022 年 12 月 21 日)
Thank you, Rob for your feedback following your recent stay at The Cornwall in Launceston. I appreciate your feedback on areas for improvement. I am pleased to read that your experience overall was enjoyable and productive. I look forward to having the opportunity to welcome you back again soon...Cheers The Cornwall Team.

10/10 (非常に良い)

Barbara

2022 年 12 月に 1 泊滞在
Johnからの返信 (投稿日 : 2022 年 12 月 21 日)
Thank you, Barbara for taking the time to review your recent stay with us at The Cornwall in Launceston. We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to The Cornwall Hotel in the near future for another memorable experience...Cheers The Cornwall Team

8/10 (良い)

Hudson

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great budget accommodation close to city
Considering the cost of the stay I’d say it was pretty good. Clean and tidy budget friendly and close to city so walking was easy. Free wifi, free parking, great service. Not the most modern of accomodations but I’d call it quaint, historic and on the heritage side of things. Basic facilities but adequate for a place to lay your head and have a good shower. Mini fridge, some snacks, tea and coffee. No microwave or hairdryer for those that need it though. Travelled with my mum to visit University campuses and we were both comfortable. Beware.. if you are from the mainland like us.. shops close early (like 4 to 4.30 ish) apparently it’s a Tasmanian thing but if you know then you can work around it, lovely view from our room too x
2022 年 11 月に 1 泊滞在
Johnからの返信 (投稿日 : 2022 年 12 月 5 日)
Thank you, Hudson. for your kind feedback following your recent stay at The Cornwall. I am pleased to read that your stay with us was enjoyable. I trust we will have the pleasure of welcoming you back again soon...Cheers The Cornwall Team

10/10 (非常に良い)

Leo

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 12 月に 1 泊滞在

8/10 (良い)

Paula

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Close to shops.
2022 年 12 月に 1 泊滞在
Johnからの返信 (投稿日 : 2022 年 12 月 4 日)
Thks Paula, Glad you enjoyed your stay

8/10 (良い)

Patrick

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very helpful & friendly staff convenient and close to town for $90 for 3 of us I was pleasantly surprised
Johnからの返信 (投稿日 : 2022 年 11 月 30 日)
ThksPatrick great you enjoyed your stay

6/10 (普通)

Michael

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Cheap room, not very clean
The price was cheap and parking was free and close. But the overall condition of the hotel wasn't great. It had a damp smell about it. The carpets were dirty and stained in the hallways leading to our room. In the room my kids found hairs in their beds it looked like the bed linen hadn't been changed just remade. Where you open the fridge on top where you put your fingers their was a gunky sludge like stuff sitting in their so it hadn't been properly cleaned for a while. The carpets were stained in multiple places beside the beds.
2022 年 11 月に 1 泊滞在
Johnからの返信 (投稿日 : 2022 年 11 月 30 日)
Thks Michael, for your review, you comments will be passed on to housekeeping, we do pride ourselves in providing a clean hotel

6/10 (普通)

Lily

良かった点 : スタッフとサービス
Going into this reservation I had not extremely high expectations, given the price paid. The person who greeted me was nice and able to get along with. I arrived into my room 25… with a massive whopping smell of cigarettes. No ventilation in the room what so over and for a hotel that had a sign up the front saying 350 dollar fine for smoking… you would have thought you wouldn’t come across the smell of it. The bathroom was in desperate need of a deep clean and a remodel. Didn’t feel like getting into the shower with out thongs on.. the room was fine otherwise, bed was comfortable. The smell of the smoke and the bathroom was the biggest let downs. Also everyone staying seemed to have no sense of when it was appropriate to be quiet. Not that it’s their control about who stays there etc, but could implement some ways to help improve it. Given reading other reviews, it seems like a regular thing. On another note, I understand the need to know roughly of when you would be arriving to your stay…. So I had received a message asking just after making the booking about what time I would arrive. I had replied and that was that. Following closer to my stay I had phone calls and multiple messages asking me about my arrival time. Including on the day of my arrival. Started to become frustrated at this after the third call. As well as the constant messages for a review??…. Especially asking for a 10?! Wasn’t gonna put one, but now I have.
2022 年 11 月に 1 泊滞在
Johnからの返信 (投稿日 : 2022 年 11 月 28 日)
Hi Lily Thanks for your review, we do ensure that our rooms are smoke free, I personally check every room prior to guests arriving, I will pass your comments on to housekeeping

10/10 (非常に良い)

Connor

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is in a good location, being close to the centre of town. Positive experience with the hotel staff and overall stay.
2022 年 11 月に 1 泊滞在
Johnからの返信 (投稿日 : 2022 年 11 月 26 日)
Thks Connor, I will pass it on to the staff, they do everything possible to make our hotel as enjoyable as possible

4/10 (不満)

Dane

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like location but that’s it…… it needs to be condemned, not family friendly and not real nice for backpackers
2022 年 11 月に 1 泊滞在
Customer Experience Teamからの返信 (投稿日 : 2022 年 11 月 20 日)
Thank you for taking the time to share your recent experience at The Cornwall. Your feedback is truly appreciated. Your feedback has been shared with the team so that improvements can be made. I do hope will have the opportunity to welcome you back again soon.Sincerely, Customer Experience Team

4/10 (不満)

David

出張
気になった点 : スタッフとサービス
One of the few hotel options left when I travelled on short notice. Got in room 3 which faces the road and was insanely noisy. Bells from the church, garbage trucks from 5am, hotel staff hanging around the laundry. And the front door bangs all hours of the night. But other guests at the hotel are seasonal fruit pickers who either party and come in late or leave early for work. I left hotel early and trying to get a refund with the help of wotif (who have been great) but the hotel was not responding. The manager at the new hotel I went to use to manage Cornwall - he said they had a complaint about room 3 & 4 almost every night. Dont get fooled by the cheap room rate - just not worth it.
2022 年 11 月に 3 泊滞在
Customer Experience Teamからの返信 (投稿日 : 2022 年 11 月 20 日)
Thank you for taking the time to share your recent experience at The Cornwall. Your feedback is truly appreciated. Your feedback has been shared with the team so that improvements can be made. I do hope will have the opportunity to welcome you back again soon.Sincerely, Customer Experience Team

2/10 (非常に不満)

Marir

出張
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Room dirty snot, urine, Mould and dirty cup mugs marks and dust and ruffled beds shocking :(
2022 年 11 月に 1 泊滞在
Customer Experience Teamからの返信 (投稿日 : 2022 年 11 月 20 日)
Hi Marir, thank your comments and they are noted and will be passed on to housekeeping, management do check every room prior to guests arriving.

8/10 (良い)

Marilyn

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Was clean. One thing which was missing, no cutlery. Had plates and mugs. Coffee and tea was appreciated. Was asked prior to arrival, my time of arrival and any special reason for stay. For nothing.
2022 年 11 月に 2 泊滞在
Customer Experience Teamからの返信 (投稿日 : 2022 年 11 月 20 日)
Thank you for your excellent feedback following your recent stay at The Cornwall. We're delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Sincerely,Customer Experience Team

2/10 (非常に不満)

Ross

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
If you're visiting fir a holuday don't bother with this place. Our room was small, things were broken, paper thin walls so we could here everything. I suspect we were the only tourists, the rest were workers employed on a project who got up at 4.30 am and made lors of noise. My advice is stsy elsewhere.
2022 年 11 月に 2 泊滞在
Customer Experience Teamからの返信 (投稿日 : 2022 年 11 月 20 日)
I truly appreciate your comments following your recent experience at The Cornwall. Your feedback is invaluable and we will ensure we continue to look for ways to improve our services. I would be delighted to have the opportunity to welcome you back again soon.Sincerely, Customer Experience Team

2/10 (非常に不満)

Sam

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
My family checked into the Cornwall and we couldn’t wait to check out. We’re not too fussy when it comes to basic accomodation but the one thing we do expect for our money is cleanliness. This was not the case. The bathroom was grotty. The walls need a good clean (dirty substances were on the wall above the towel rail and beside the shower, and behind the door there was dirty run marks of another substance, as well as some rubbish behind the bin. There was hair left inside the shower and bathroom. We also found a dirty spoon in one of the cups. The noise in the corridors was also an issue, it made it difficult to sleep and it was scary for our children. As we were leaving a trail of chips were scattered throughout the corridor and right down to the stairs. We sent an email outlining our disappointment and still haven’t had a reply!
2022 年 11 月に 1 泊滞在
Johnからの返信 (投稿日 : 2022 年 11 月 15 日)
Hi Sam your comments are noted and will be passed on to housekeeping, management do check every room prior to guests arriving, We have had a detailed look at Room 19 where you stayed and am surprised by your comments.

6/10 (普通)

Cindy

良かった点 : 清潔度、スタッフとサービス
I would like to give a better review but unfortunately this hotel was more like a backpackers hostel with people doing laundry after midnight and then up playing music by 7am and making a lot of noise in the hallway without considering other guest this was groups of people not just one person the hotel is very tired and need some renos and our shower couldn't be turned off and ran constantly I will say our bed was comfortable though
2022 年 11 月に 2 泊滞在
Johnからの返信 (投稿日 : 2022 年 11 月 15 日)
Thank you Cindy for your review, old hotels do present their challenges, I can assure you we do try very hard to make your stay as enjoyable as possible

6/10 (普通)

Abbie

カップルで旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Our bathroom light was out and was pitch black in there, thry couldnt fix it due to it being a weekend. No solution was offered. Also loud at night in the hotel and outside of it.
2022 年 11 月に 1 泊滞在
Johnからの返信 (投稿日 : 2022 年 11 月 15 日)
Hi Abbie, I'm sorry the light was not working the problem was with the switch, which was intermittent, I can assure you it has now been fixed

10/10 (非常に良い)

Phill

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location, friendly efficient service at check in, historic hotel with plenty of character, large well appointed room and bathroom with great views. Excellent value for money.
2022 年 11 月に 1 泊滞在
Johnからの返信 (投稿日 : 2022 年 11 月 15 日)
Your Review says it all, we are not 5-star, but we try to do our very best with the longest continuously operating hotel in Australia to make your saty as enjoyable and productive as possible

4/10 (不満)

Colleen

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Stay as a last resort only!!
The foyer of the hotel was welcoming. The rest of it appalling. My room hadn't had a thorough clean in ages. The mattress was extremely stained with no mattress protector and was not comfortable. The hotel is occupied by many Fijian workers - very pleasant people - which makes the hotel more like a backpackers hostel. Cannot recommend this property at all.
2022 年 10 月に 3 泊滞在
Johnからの返信 (投稿日 : 2022 年 11 月 15 日)
Im Sorry you felt this way, our staff do try hard to present our rooms in the best possible way they can, and your review is appreciated

10/10 (非常に良い)

Ian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely old building built 1820 and love the history. Staff were very helpful and other patrons were polite. Short walk to main area where there are plenty of food/dinner choices . Remember it’s an old building with beautiful architecture.
2022 年 10 月に 1 泊滞在
johnからの返信 (投稿日 : 2022 年 11 月 15 日)
Thank you for your review, our staff try particularly hard to make your stay in the oldest continuously operating hotel in Australia as enjoyable as possible.

6/10 (普通)

Michelle

2/10 (非常に不満)

Scott

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. That was the only thing.woken up very early by hotel Patrons who think they own the place.greater by police 2 of the 3 mornings. Bad noisey plumbing throughput the night added to the experience.
Johnからの返信 (投稿日 : 2022 年 11 月 10 日)
Sorry to hear the hotel was noisy, we have been at capacity for the last 2 months thankyou for the feedback

6/10 (普通)

Shanee

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
Room was good for the price I would recommend that they have a deep clean of all carpet areas
2022 年 11 月に 1 泊滞在
Johnからの返信 (投稿日 : 2022 年 11 月 9 日)
Thankyou for your reveiw we take your comments onboard

6/10 (普通)

Jean

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Handy within the CBD of Launceston. Minor upgrades needed, but ok for ok overnight.
Johnからの返信 (投稿日 : 2022 年 11 月 3 日)
Thankyou, yes we are working on those upgrades

4/10 (不満)

DEBRA

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 10 月に 1 泊滞在
Team Cornwallからの返信 (投稿日 : 2022 年 11 月 3 日)
Thankyou for the review

4/10 (不満)

Yumiko

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is great. No see through window in the room. Not adequate bedding - no proper blankets
2022 年 10 月に 6 泊滞在
Team Cornwallからの返信 (投稿日 : 2022 年 10 月 30 日)
We have a spare blanket and pillow in the wardrobe and reverse cycle, in future please raise it with staff, we are here to help

4/10 (不満)

Sullivan

良かった点 : スタッフとサービス
This time, very noisy people in near rooms. People up and down corridor, doors banging. Television not working properly.
2022 年 10 月に 1 泊滞在
Team Cornwallからの返信 (投稿日 : 2022 年 10 月 30 日)
Sorry to hear that the noise was an issue, we have been fully booked for the last month and unfortunatly that means a lot of people in the hotel.

2/10 (非常に不満)

Peter

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing, quite afraid, especially for my kids safety
2022 年 9 月に 2 泊滞在
Customer Experience Teamからの返信 (投稿日 : 2022 年 10 月 17 日)
I find this quite offensive and also racist

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Launceston
Good but only a luggage lift . No Guest elevator .
2022 年 10 月に 1 泊滞在
Customer Experience Teamからの返信 (投稿日 : 2022 年 10 月 17 日)
Thanks for the kind rating greatly appreciated

4/10 (不満)

Julie

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
John at reception was very helpful and went out of his way to help us But the hallway carpets were dirty and needed vacuuming, the room and hallways didn’t smell very good, the bathroom was dated cramped and the vanity was in need of repair.
2022 年 9 月に 1 泊滞在
Cornwall Customer Experience Team からの返信 (投稿日 : 2022 年 10 月 5 日)
Thank you for your recent stay and your compliment on John.We truly appreciate your comments following your recent experience at The Cornwall. Your feedback is invaluable and we will ensure we continue to look for ways to improve our services. We would be delighted to have the opportunity to welcome you back again soon. Sincerely, Customer Experience Team

6/10 (普通)

Leanne

家族旅行
The rooms are very small and drab. The beds are not comfortable and there were other guests playing loud music in the hallways until 8pm. The shower was good and the hotel is close to the city park which was a nice place to visit.
2022 年 9 月に 1 泊滞在
Customer Experience Teamからの返信 (投稿日 : 2022 年 10 月 6 日)
Thank you for your feedback following your stay at The Cornwall. It is truly disappointing to read that your recent experience was not enjoyable. Your feedback has been shared with the team so that improvements can be made. Thank you again.Sincerely, Customer Experience Team