"Hotel was fine and what we needed but it did happen to be under construction during my stay. It did not affect my room stay - just the lobby area. Enjoyed the breakfast and easy parking and location. The night desk attendant was great when I arrived (wish I got her name) - knowledgeable and very helpful and accommodating. But the early morning attendant was not as helpful. I called down in the early morning on a Sunday asking if I could extended my check out by 1 hour. And I said I probably didn’t even need the whole hour. Just wanted to pop back to the hotel after my event to change quickly and make sure I got all my belongings before I left to travel home. It was a Sunday after all so I figured it wouldn’t be a big deal. The early morning attendant told me she would have to mark it as a full day late departure, not half, whatever that means - and charge me for it. I’ve honestly never heard of being charged for a late departure request. I reiterated that I was just asking for maybe 1 extra hour and she said she couldn’t help me. I thought that was poor customer service. And then when I arrived down to the lobby, I also thought maybe she should take her hood off as she greeted guests 😳"
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
