The property itself is nice however there were rooms without water during my stay and although I had water there was a sewer smell in the restroom.
Tunisha
2024 年 6 月に 2 泊滞在
4/10 (不満)
yuliya
家族旅行
2024 年 6 月 16 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
I am super disappointed by Vdara. From not working tvs in the room with service that keeps stalling. To hotel staff and lack of customer service provided by hotel. Staff seems disengaged and bothered to serve. We traveled as family and called for kettle and mugs. It took 3 times for hotel
Staff to get it right. 2 front desk representatives didn’t process work order. Then I had to call additional for sugar and honey. Spent 20min on hold! Wow! Ok… I thought maybe it’s Saturday and it’s busy, so decided to use digital assistant. Nope.. took 2 times submission and then front desk called: “there will be additional charge for honey”. Ok charge me! However, honey never arrived. I am typically patient person, but at this point I went to speak to manager and got answer:”manager in the meeting” and lady at the bell desk couldn’t care less that customer is asking for manager and isn’t happy.
So I’d say be aware, if you want to stay in hotel where you aren’t welcomed or service personnel wants to assist, then stay at Vdara.
yuliya
2024 年 6 月に 2 泊滞在
6/10 (普通)
rebecca
グループ旅行
2024 年 5 月 26 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The area and the hotel were great but please note that you are not booking through the hotel.
I thought I was booking through the Vdara hotel and in fact I was booking an owner owed suite so any questions about my booking including late or early checkouts could not be handled by the hotel because it was not controlled through the hotel.
There is also house keeping advertised once per stay, but at the hotel the hotel notified me that according to the owner of the suite it was only at checkout,
The hotel itself is great and so are the staff but book through the hotel or a different website
rebecca
10/10 (非常に良い)
hovhannes
2024 年 5 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
hovhannes
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
Jennifer
小さなお子様連れの家族旅行
2024 年 3 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
From hotel room to Cosmo‘s Wicked Spoon was like a 5 min walk and Bellagio buffet was less than 10 mins. Very convenient!