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プラチナホテルの口コミ

4 out of 5
プラチナホテル
211 E Flamingo Rd, Las Vegas, NV

口コミ

8.8

非常に良い

評価 10 - 1007 件の口コミ中 656 件が非常に良い" "
評価 8 - 1007 件の口コミ中 195 件が良い" "
評価 6 - 1007 件の口コミ中 89 件が普通" "
評価 4 - 1007 件の口コミ中 34 件が不満" "
評価 2 - 1007 件の口コミ中 33 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

2/10 (非常に不満)

KYOKO

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス
連泊したのだが、最悪だった。お願いしていたにもかかわらず2日目の清掃はなく、タオルがなかったので何度か電話で持ってくるようにお願いしたら毎回「in a minute」と返事はされたが持って来られないのでフロントに言いにいいってもここにはないのでHousekeepingが持ってくる、との一点張り。結局持ってこなかったため仕方なく1日目のタオルを使った。
2023 年 3 月に 2 泊滞在

6/10 (普通)

YOSHIKI

6/10 (普通)

Hiroshi

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

10/10 (非常に良い)

TOYOHARU

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
部屋が広くて気持ちよく生活出来ました。
2022 年 4 月に 6 泊滞在
Vanessaからの返信 (投稿日 : 2022 年 5 月 30 日)
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
メイン通りに近く便利なロケーション。部屋も広く快適。ただ、建屋が少し古く感じた。
2022 年 2 月に 1 泊滞在
Vanessa からの返信 (投稿日 : 2022 年 2 月 20 日)
プラチナムホテル＆スパにご滞在いただき、誠にありがとうございます。 ご滞在をお楽しみいただき、誠にありがとうございます。 次回のラスベガス訪問でまたお会いできることを楽しみにしております。 よろしくお願いいたします。ヴァネッサビソネットルームディレクター Purachinamuhoteru& supa ni go taizai itadaki, makotoni arigatōgozaimasu. Go taizai o o tanoshimi itadaki, makotoni arigatōgozaimasu. Jikai no Rasubegasu hōmon de mata o ai dekiru koto o tanoshimini shite orimasu. Yoroshikuonegaītashimasu. Vu~anessabisonettorūmudirekutā

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
快適な滞在
大通りへ徒歩で行ける立地です。コロナ禍のため、なるべく人混みを避けたいという人には最適なホテルです。フロント他スタッフの方々の対応も良いです。
2021 年 12 月に 2 泊滞在
Vanessa からの返信 (投稿日 : 2021 年 12 月 28 日)
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms

6/10 (普通)

宿泊されたお客様

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス
チェックインに時間がかかり待たされた。 待っている間も後から来た人が優先され、対応がなかなかされなかった。
2019 年 12 月に 4 泊滞在
Vanessaからの返信 (投稿日 : 2020 年 2 月 4 日)
Thank you for taking the time to share your recent experience as a guest of our hotel during your trip to Las Vegas. Please accept our sincere apologies for the unacceptable level of service your received from our staff. We pride ourselves on delivering exceptional experiences for our guests and appreciate being advised if we fall short of our goal and your expectation. These comments have been shared with the appropriate associates to avoid a future situation. We hope to regain your confidence in us and see you again when your travels bring you back to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms

10/10 (非常に良い)

MASAYUKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
スタッフが良い。
スタッフの方が親切です。居心地が良くて、2泊追加で泊まりました。静かでゆっくりできました。また、泊まります
2020 年 1 月に 2 泊滞在
Vanessaからの返信 (投稿日 : 2020 年 2 月 4 日)
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms

10/10 (非常に良い)

MASAYUKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
静かでリラックスできます。
静かでゆっくりできました。ハウスキーパーの方が、親切で居心地が良かったです。バレットパーキングの方も感じが良かったです。ホテルドットコムの、特典でドリンク一杯無料がありませんでした。
2019 年 12 月に 6 泊滞在
Vanessaからの返信 (投稿日 : 2020 年 2 月 4 日)
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 12 月に 2 泊滞在
Vanessaからの返信 (投稿日 : 2020 年 1 月 3 日)
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
居心地良かった！
室内最高でした！洗濯機乾燥機洗剤もあり、食器も十分揃っていました。 バルコニーからの景色も抜けていて朝は遠くの山、夜は夜景が一望出来非日常的空間を楽しめました。 ひとつ残念なことは、バレットパーキング係りの人のレベル差ありでした。。。まあ、これはどこでも有りがちでしょうか。
2019 年 11 月に 1 泊滞在
Vanessaからの返信 (投稿日 : 2019 年 12 月 10 日)
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms

4/10 (不満)

宿泊されたお客様

2019 年 11 月に 3 泊滞在
Vanessaからの返信 (投稿日 : 2019 年 11 月 8 日)
Thank you for taking the time to share your recent experience as a guest of our hotel during your trip to Las Vegas. Please accept our sincere apologies for the unacceptable level of service your received from our staff. We pride ourselves on delivering exceptional experiences for our guests and appreciate being advised if we fall short of our goal and your expectation. These comments have been shared with the appropriate associates to avoid a future situation. We hope to regain your confidence in us and see you again when your travels bring you back to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms

6/10 (普通)

宿泊されたお客様

カップルで旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、スタッフとサービス
部屋の掃除、備品（コーヒメーカなど）の洗浄が不十分と感じた。
2019 年 10 月に 2 泊滞在
Vanessaからの返信 (投稿日 : 2019 年 11 月 21 日)
Thank you for taking the time to share your recent experience as a guest of our hotel during your trip to Las Vegas. Please accept our sincere apologies for the unacceptable level of service your received from our staff. We pride ourselves on delivering exceptional experiences for our guests and appreciate being advised if we fall short of our goal and your expectation. These comments have been shared with the appropriate associates to avoid a future situation. We hope to regain your confidence in us and see you again when your travels bring you back to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
とても広くて居心地最高でした。 湯舟がとても広いので、かなりリフレッシュできました。 ストリップまで徒歩で行けるので、立地もばっちりでした。
2019 年 9 月に 1 泊滞在
Vanessaからの返信 (投稿日 : 2019 年 9 月 27 日)
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 8 月に 3 泊滞在
Christian からの返信 (投稿日 : 2019 年 9 月 6 日)
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Christian Valadez Assistant Front Office Manager

10/10 (非常に良い)

?

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good experience
2024 年 5 月に 3 泊滞在

2/10 (非常に不満)

Darcey

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

8/10 (良い)

Mitchell、Fort Lauderdale

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I know check in is at 4 but I got there at 11 am and I asked them to go their best to get me in a little earlier I waited hours and I got my room at exactly 4 pm
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Pam

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect place to stay, close to the strip, Bellagio, Caesar’s Palace and LINQ High Roller only a block away. Room was spacious and well equipped, staff helpful and professional. If you are looking for non casino accomodation, The Platinum Hotel is the place for you.
2024 年 5 月に 5 泊滞在

2/10 (非常に不満)

Steve

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dishonest
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Jena

Great place! I was so shocked the place actually looks like the pictures.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Garnik

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Bianca

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Rande

良かった点 : 設備とサービス
Very courteous staff Beautiful room
2024 年 4 月に 1 泊滞在
AFOMからの返信 (投稿日 : 2024 年 4 月 23 日)
Hi Rande!Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Warm regards,Paul WigginsAssistant Front Office Manager

8/10 (良い)

Dien

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Decent rate for a 15 minutes walk to Paris. Parking included. Awesome view of the Sphere from 17th floor. Staff's error sent me to a room with someone and belongings were still in the room. Manager acknowledged the error offering the amenity waive and room exchanged to higher floor with strip view. Plus I received two free coffees the next morning. However, I received the two queen beds as the original booking king. Since I stayed one night did not want to discuss with staffs again. My feedback is I wish staff would ask customer if the bad size is priority.
2024 年 4 月に 1 泊滞在
AFOMからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for sharing your recent experience with us during your visit to our hotel. We are happy you chose our hotel during your stay in Las Vegas and to have the opportunity to serve you as our guest. We pride ourselves on delivering exceptional experiences for our guests and always welcome feedback from our guests to enhance their experience. We hope to have the opportunity to serve you again.Warm regards,Paul WigginsAssistant Front Office Manage

10/10 (非常に良い)

Michael Paul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff fantastic!
2024 年 4 月に 5 泊滞在
AFOMからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for sharing your recent experience with us during your visit to our hotel. We are happy you chose our hotel during your stay in Las Vegas and to have the opportunity to serve you as our guest. We pride ourselves on delivering exceptional experiences for our guests and always welcome feedback from our guests to enhance their experience. We hope to have the opportunity to serve you again.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 (非常に良い)

COURTNEY

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel
2024 年 4 月に 4 泊滞在
AFOMからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Warm regards,Paul WigginsAssistant Front Office Manager

8/10 (良い)

Carrie-anne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We stayed as a family of 4 for 3 nights, using Vegas as our base for day trips. With two teenage boys the two bed suite with pull out couch was perfect. The hotel is situated on the outskirts of the strip which we liked. Great views of the Sphere which is within walking distance. Free parking was a plus too. Staff were amazing and very helpful and responsive. We had trouble with our TV and they had it up and running in no time.
2024 年 4 月に 3 泊滞在
AFOMからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for sharing your recent experience with us during your visit to our hotel. We are happy you chose our hotel during your stay in Las Vegas and to have the opportunity to serve you as our guest. We pride ourselves on delivering exceptional experiences for our guests and always welcome feedback from our guests to enhance their experience. We hope to have the opportunity to serve you again.Warm regards,Paul WigginsAssistant Front Office Manager

8/10 (良い)

geoffroy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall it was a good stay.
2024 年 4 月に 3 泊滞在
AFOMからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for sharing your recent experience with us during your visit to our hotel. We are happy you chose our hotel during your stay in Las Vegas and to have the opportunity to serve you as our guest. We pride ourselves on delivering exceptional experiences for our guests and always welcome feedback from our guests to enhance their experience. We hope to have the opportunity to serve you again.Warm regards,Paul WigginsAssistant Front Office Manager

2/10 (非常に不満)

Andrew

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The hotel charges me a security deposit but has not refunded after a week.
2024 年 3 月に 1 泊滞在
AFOMからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you for sharing your recent experience with us during your visit to our hotel. We are happy you chose our hotel during your stay in Las Vegas and to have the opportunity to serve you as our guest. Your card ending in 6204 was refunded the 50.00 deposit on 30 March, 2024 - we are happy to provide the receipt of this to a direct email as we unable to to send one through here. We pride ourselves on delivering exceptional experiences for our guests and always welcome feedback from our guests to enhance their experience. We hope to have the opportunity to serve you again.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 (非常に良い)

Kelly、Temecula

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It's a nice and quiet property off the strip. Parking is free. The room is very spacious with a kitchen. It's still a bit walk to the strip and no entertainment at the hotel.
2024 年 3 月に 1 泊滞在
AFOMからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Warm regards,Paul WigginsAssistant Front Office Manager

6/10 (普通)

Stephanie

カップルで旅行
Everything about the hotel was really great. We were in room 306 though and the water shower pressure was literally a trickle. We had maintenance come up but still not fixed. I ended up taking a bath one day bc of the shower situation.
2024 年 4 月に 3 泊滞在
AFOMからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for sharing your recent experience with us during your visit to our hotel. We are happy you chose our hotel during your stay in Las Vegas and to have the opportunity to serve you as our guest. We pride ourselves on delivering exceptional experiences for our guests and always welcome feedback from our guests to enhance their experience. We hope to have the opportunity to serve you again.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 (非常に良い)

rose

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I’m so satisfied with my stay at this hotel, at our arrival we got warm welcome by Michelle, she’s the best. Although this hotel is not on the strip but it’s close enough to walk there. King size bed room was specious and comfortable.
2024 年 3 月に 2 泊滞在
AFOMからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 (非常に良い)

Bernard Lawrence

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front staff very helpful.
2024 年 3 月に 3 泊滞在
AFOMからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 (非常に良い)

Mei-Lai

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved the spacious suite with full kitchen, comfy beds and free parking! Walking distance to the Strip
2024 年 3 月に 1 泊滞在
AFOMからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 (非常に良い)

Jing

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Fernando L. からの返信 (投稿日 : 2024 年 3 月 26 日)
Good day, Thank you for your comments and for choosing to stay with us. Best regards, Fernando L

10/10 (非常に良い)

Chi

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is not in a casino
2024 年 3 月に 1 泊滞在
AFOMからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for sharing your recent experience with us during your visit to our hotel. We are happy you chose our hotel during your stay in Las Vegas and to have the opportunity to serve you as our guest. We pride ourselves on delivering exceptional experiences for our guests and always welcome feedback to enhance their experience. We hope to have the opportunity to serve you again.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 (非常に良い)

Anne

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Right next to the strip with everything needed to have a easy stay
2024 年 3 月に 2 泊滞在
AFOMからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 (非常に良い)

Jon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really enjoyed staying at the platinum. Check in was fast and the staff were very nice. The rooms offered a lot of space and comfort. It was also really nice to stay in smoke free environment in a town where smoking indoors is common. Will definitely consider staying here again.
2024 年 3 月に 2 泊滞在
AFOMからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 (非常に良い)

ARACELI

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and upgraded
2024 年 2 月に 2 泊滞在
AFOMからの返信 (投稿日 : 2024 年 3 月 13 日)
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 (非常に良い)

Brandi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really enjoyed my stay here. It was a nice change from the smoke and crowds of casinos on the strip and Fremont. The hotel is clean and smells great, staff were very friendly and the rooms were spacious and clean. It’s a 10 minute walk to Horseshoe and the strip, the walk was easy. I wouldn’t do it alone at night as a solo female but with friends I’d feel safe. I will stay here again, I prefer to any of the other properties in Vegas I’ve stayed in!
2024 年 3 月に 1 泊滞在
Fernando L. からの返信 (投稿日 : 2024 年 3 月 8 日)
Good day, Thank you for staying with us and providing us your feedback. It's nice to be near the strip but not feeling it. Fernando L

8/10 (良い)

Anirudh

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall stay was very comfortable. Rooms are huge, staff is very helpful and personable, and the building is quiet, since it is a little away from the strip. Only caveat was the AC didn't cool our room below 70.
2024 年 2 月に 3 泊滞在
PWからの返信 (投稿日 : 2024 年 3 月 3 日)
Thank you for taking the time to share your recent experience as a guest of our hotel during your trip to Las Vegas. Please accept our sincere apologies for the unacceptable level of service your received from our staff. We pride ourselves on delivering exceptional experiences for our guests and appreciate being advised if we fall short of our goal and your expectation. These comments have been shared with the appropriate associates to avoid a future situation. We hope to regain your confidence in us and see you again when your travels bring you back to Las Vegas. Best regards,Paul WigginsAsst Front Office Manager

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
PWからの返信 (投稿日 : 2024 年 3 月 3 日)
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Best regards,Paul WigginsAsst. Front Office Manager

10/10 (非常に良い)

Hank

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is perfect for those who don't want a smoky casino environment. Food at the restaurant is affordable and tasty. It's a 10 minute walk to the strip.
2024 年 2 月に 3 泊滞在
PWからの返信 (投稿日 : 2024 年 3 月 3 日)
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Best regards,Paul WigginsAsst. Front Office Manager

6/10 (普通)

Karen

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Not worth the price handicapped be warned.
Booked due to the location near the Sphere. My friend broke her foot prior to the trip so I requested a handicapped room. They accommodated my request as far as the room goes... The room was at the furthest end of the 5th floor from the elevator you can get (300 yards). The shower had no seat, and the curtain hung 5" above the ground allowing water to run all over the bathroom. There are 5 handicapped parking spaces (2 upgraded for E vehicles) so you might have to walk down the car ramp to the first floor where the elevators are. Moreover there are NO HANDICAPPED DOORS in all of the hotel. On the positive side, the beds are amazing. The amenities are lovely albeit quite pricey. The room has a fridge, microwave and stove. The room was clean and quiet. The view I had was a balcony looking out onto a brick wall leading to the pool. Save your money if you are in need of a true accessible room. These are not!
2024 年 2 月に 2 泊滞在
Fernando L. からの返信 (投稿日 : 2024 年 3 月 8 日)
Good morning, Our sincerest apologies for not meeting your expectations. We have put a process in place to ensure that we do not have this happen again. Best regards, Fernando L

10/10 (非常に良い)

TSUYOSHI、Yokohama

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Apart from our toilet flooded, the experience was good. Enjoyed the wine they offered us in checkin. The flood was taken care, but they didn’t wipe the floor and that is a shame.
2024 年 2 月に 3 泊滞在
Fernando L. からの返信 (投稿日 : 2024 年 3 月 8 日)
Good morning, Thank you for your comments, the wine does help with the stress of traveling and starts the vacation off to a good start. Best regards, Fernando L

10/10 (非常に良い)

Szu Wei

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pup friendly
We had a wonderful stay at the Platinum Hotel. Shaniya at the front desk was so friendly and helpful. It’s a short walk to the strip, and we will definitely be staying here again next time, especially since they are pet friendly. They offer a dog bowl, a treat, and tennis ball for your pup. Pet fee is $150 no matter how many days you stay. Also, huge rooms plus a balcony so it was perfect for our family.
2024 年 2 月に 2 泊滞在
Paul Wからの返信 (投稿日 : 2024 年 2 月 22 日)
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas.Best regards,Fernando LariosDirector of Rooms

10/10 (非常に良い)

Jeff

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
platinumからの返信 (投稿日 : 2024 年 2 月 21 日)
Good morning, thank you for your kind feedback I am very pleased to see you had a wonderful stay we look forward to welcoming you back in the future

8/10 (良い)

Wendi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Fernando L. からの返信 (投稿日 : 2024 年 2 月 13 日)
Hello, I wanted to say thank you for choosing to stay with us and give us your feedback. Best regards, Fernando Larios

8/10 (良い)

Heidi、Salem

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, quiet smoke free rooms near the strip. I would stay there again.
2024 年 1 月に 3 泊滞在
PWからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Best regards,Fernando Larios Director of Rooms