2/10 (非常に不満)
Jennifer N.
2023 年 4 月 26 日
良かった点 : 清潔度
Still waiting for promised refund for unheated pool
We selected this property specifically for its proximity to the strip, outdoor features with bbq and pool, and movie room. Things didn't get off to a great start to not have access to door code or other instructions because owner didn't update check- in process on the VRBO app. Notified owner right away and was given the code in phone text message. Sent screen shots of my view of the app... which never was updated though the entire stay so we never did get ANY instructions for check-in and check-out process. We paid a LOT for having pool heated in advance and thru our stay... only to arrive to an overflowing pool that was freezing cold. Again, notified owner right away with screen shots of flooded pool deck and turned off hose. Gave the grace period of overnight to allow extra time for pool to heat again since we didn't know how long cold house had been overflowing pool. Notified owner daily that our pool still wasn't heated and asked for help. No resolution was reached during our stay and we never got to enjoy the pool we paid extra to have heated. Went to use BBQ only to discover that the ash trap was missing so it rendered BBQ useless and unsafe to use. Notified owner with screen shot. Next up was the movie room. Again, no instructions on how to use the equipment were found anywhere, no dvds on-site to use on DVD player, and some of the equipment was wired back into itself so it went nowhere. COOL. Notified owner only to receive a response that there was a pin code to use to access the online apps. Again... was not given access to any written instructions on site or thru app. At one point a security alarm started going off in the house ...no idea why... but had to ask for help and get a code to turn it off. As we were leaving on our last day, we ran into the lady who came to turn off the pool. My husband walked around with her to show her that pool was never heated and she said that she'd recommend to owner that we receive a full refund for pool heating since clearly it was not on and equipment was not running. After we left, owner texted that we would receive full refund for pool heat ($650) and a discount on our next stay. It's been more than 30 days and I'm still waiting for that pool refund. Would NOT be returning to this place
Jennifer N.
2023 年 3 月に 4 泊滞在