We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
4/10 (不満)
Masanobu
出張, グループ旅行
2024 年 1 月 31 日
気になった点 : 清潔度、スタッフとサービス
They did not come for the house keeping without making a call. Also, they said, they will come, but never came. Room was not clean. It was my worst experience.
Masanobu
2024 年 1 月に 5 泊滞在
John からの返信 (投稿日 : 2024 年 1 月 31 日)
Hello Masanobu, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
4/10 (不満)
Takahiro
2024 年 1 月 14 日
Takahiro
2024 年 1 月に 6 泊滞在
John からの返信 (投稿日 : 2024 年 2 月 12 日)
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
8/10 (良い)
Tsuneaki、FUJISAWA
出張
2024 年 1 月 14 日
良かった点 : 清潔度
closed to Shopping and Entertainment area
Tsuneaki
2024 年 1 月に 2 泊滞在
Benからの返信 (投稿日 : 2024 年 1 月 18 日)
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 (良い)
Shigeki
小さなお子様連れの家族旅行
2024 年 1 月 10 日
良かった点 : 清潔度、設備とサービス
Shigeki
2024 年 1 月に 1 泊滞在
Rubyからの返信 (投稿日 : 2024 年 1 月 12 日)
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will alert the housekeeping team and we will work hard to fix the issues you've experienced. Please have a great day.
6/10 (普通)
MOTOKI
2024 年 1 月 10 日
MOTOKI
2024 年 1 月に 2 泊滞在
Danからの返信 (投稿日 : 2024 年 1 月 11 日)
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 (良い)
Ryutaro
2023 年 10 月 26 日
Ryutaro
2023 年 10 月に 1 泊滞在
Danからの返信 (投稿日 : 2023 年 11 月 16 日)
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 (良い)
Hitoshi
2023 年 10 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hitoshi
2023 年 10 月に 6 泊滞在
Issacからの返信 (投稿日 : 2023 年 10 月 15 日)
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
2/10 (非常に不満)
KOTARO
出張, 家族旅行
2023 年 10 月 11 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
There was tick in my room and got lots of red spots on my whole body.
KOTARO
2023 年 10 月に 2 泊滞在
Issacからの返信 (投稿日 : 2023 年 10 月 11 日)
Greetings Kotaro, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.
2/10 (非常に不満)
HIDEAKI
2023 年 10 月 9 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
HIDEAKI
2023 年 10 月に 6 泊滞在
ALMからの返信 (投稿日 : 2023 年 10 月 10 日)
Hello Hideaki, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.
10/10 (非常に良い)
HIROAKI
2023 年 9 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
HIROAKI
2023 年 9 月に 4 泊滞在
Benからの返信 (投稿日 : 2023 年 9 月 28 日)
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
8/10 (良い)
Masaki
2023 年 9 月 6 日
良かった点 : 清潔度、施設のコンディションと設備
Masaki
2023 年 8 月に 2 泊滞在
Issacからの返信 (投稿日 : 2023 年 9 月 7 日)
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
6/10 (普通)
KAZUOKI
小さなお子様連れの家族旅行
2023 年 9 月 4 日
気になった点 : 設備とサービス、施設のコンディションと設備
トイレの水を流すためのコックが壊れかけで、正常に作動しないことがある。
KAZUOKI
2023 年 8 月に 5 泊滞在
Benからの返信 (投稿日 : 2023 年 9 月 4 日)
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
8/10 (良い)
hiroshi
2023 年 8 月 28 日
良かった点 : スタッフとサービス
hiroshi
2023 年 7 月に 3 泊滞在
Kimberlyからの返信 (投稿日 : 2023 年 8 月 28 日)
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 (良い)
TOMOMI
家族旅行
2023 年 7 月 14 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
TOMOMI
2023 年 7 月に 2 泊滞在
Rubyからの返信 (投稿日 : 2023 年 7 月 15 日)
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
Hello Kenichi, I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.
4/10 (不満)
Yasuhiro
家族旅行
2023 年 6 月 26 日
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
The parking system is confusing.
They didn't clean my room unless I asked for it.
Yasuhiro
2023 年 6 月に 4 泊滞在
Kimberlyからの返信 (投稿日 : 2023 年 7 月 3 日)
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
2/10 (非常に不満)
Mikio
2023 年 6 月 11 日
Mikio
2023 年 6 月に 5 泊滞在
Michelleからの返信 (投稿日 : 2023 年 6 月 12 日)
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
6/10 (普通)
Yuko
2023 年 5 月 17 日
良かった点 : 清潔度、施設のコンディションと設備
Yuko
2023 年 5 月に 2 泊滞在
Benからの返信 (投稿日 : 2023 年 5 月 18 日)
Hello Yuko, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.
2/10 (非常に不満)
Masakatsu
2023 年 5 月 8 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Masakatsu
2023 年 5 月に 4 泊滞在
Kimberlyからの返信 (投稿日 : 2023 年 5 月 9 日)
Hello Masakatsu, I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.
8/10 (良い)
TAKAFUMI
2023 年 5 月 6 日
TAKAFUMI
2023 年 4 月に 5 泊滞在
Kimberlyからの返信 (投稿日 : 2023 年 5 月 7 日)
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 (良い)
Takao
2023 年 3 月 15 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
5116号室にアップグレードしてくれました!
Takao
2023 年 3 月に 2 泊滞在
ALMからの返信 (投稿日 : 2023 年 3 月 15 日)
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
Hello Tazue, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you experienced. I hope you will view this negative experience as an isolated incident.
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!