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エンバシー・スイーツ バイ ヒルトン コンベンション センター ラスベガスの口コミ

3.5 out of 5
エンバシー・スイーツ バイ ヒルトン コンベンション センター ラスベガス
3600 Paradise Road, Las Vegas, NV

口コミ

7.6

良い

評価 10 - 1271 件の口コミ中 571 件が非常に良い" "
評価 8 - 1271 件の口コミ中 258 件が良い" "
評価 6 - 1271 件の口コミ中 175 件が普通" "
評価 4 - 1271 件の口コミ中 119 件が不満" "
評価 2 - 1271 件の口コミ中 148 件が非常に不満" "

7.8/10

清潔度

8.0/10

スタッフとサービス

7.6/10

設備とサービス

7.6/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Takayuki

2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 2 日)
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2/10 (非常に不満)

Mariah

出張, 家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Horrible stay. Never had an experience like this with any Hilton property. Wanted to stay off the strip, but not worth the extra money to stay at this dump, with the rudest staff ever. Never again! Hilton, I would do some research into your staff at this hotel. Rude is what they were! Very disappointing.
2024 年 3 月に 1 泊滞在

6/10 (普通)

Jose

家族旅行
良かった点 : 清潔度、スタッフとサービス
I like the cleanliness. I did not like the bathroom sink not draining properly. Water filling up and takes long time to drain.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Haydee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was good.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Haydee,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 (非常に良い)

Katherine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Katherine,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

4/10 (不満)

Mandy、Sisters

出張, カップルで旅行
気になった点 : スタッフとサービス、設備とサービス
Good to stay for business. Good breakfast and shuttle. The rooms are older. Some staff are very friendly and some are horrible. Unfortunately the ones that are horrible make me not want to go again. We had a great bartender apon arrival very attentive and on point. Very kind and friendly. Then the closing bartender with tattoos all over was rude, mean to the other bartender. Many customers left due to her lack of kindness and service. She was horrible! I would say I have never encountered bad customer service like that in Vegas. We will stay on the strip next time even if it's for business.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Mandy,Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future

10/10 (非常に良い)

Vannak

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
👍
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Vannak,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

6/10 (普通)

Tyrone

小さなお子様連れの家族旅行
良かった点 : 清潔度
The hotel itself is not bad. It’s a bit old but overall it did. The job. could be provided more breakfast items and I had to call down to the front desk to get more towels and wash clothes three or four times.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Tyrone,Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future

8/10 (良い)

Nirmal

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed for two days received 2 bottles of water @ check in on 2nd day ask for more water no water was provided even to buy and desk associate kind of rude walk to store to buy water I don’t know what kind of service is that.
2024 年 5 月に 2 泊滞在
General manager からの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4/10 (不満)

Favian

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
Waited to long for check in
2024 年 5 月に 1 泊滞在
General manager からの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 (普通)

Terry

家族旅行, 小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
This location was in a rough neighborhood. Had to return late at night. Felt unsafe in the location.
2024 年 5 月に 1 泊滞在
General manager からの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

8/10 (良い)

David

良かった点 : 清潔度、施設のコンディションと設備
The room was very spacious and clean. Live that there was a mini bar available in room for us to stock up. Breakfast was amazing great choices. And parking was very easy. Definitely will stay again.
2024 年 5 月に 2 泊滞在
General manager からの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 (良い)

Shannon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked that is was close to were we need to go. I didnt like that when I booked a late check out it wasnt entered in the system and had to re check with them. One of the front desk employees was not very friendly and gave me some attitude when trying to book the late check out which was odd being that every other desk/hotel employee was very friendly and helpful with all our stay questions
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Shannon,Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience

10/10 (非常に良い)

Heather

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
General manager からの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 (良い)

Ryoko

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
None
2024 年 4 月に 1 泊滞在
General manager からの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 (非常に良い)

Rosalee、Fresno

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay, will stay again.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Rosalee,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 (非常に良い)

Arthur

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice alternative away from the strip casino hotels
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
ARTHUR,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 (良い)

Jenice

良かった点 : 清潔度
2024 年 4 月に 2 泊滞在
General manager からの返信 (投稿日 : 2024 年 5 月 2 日)
Jenice Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 (非常に良い)

Jonathan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Jonathan,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 (非常に良い)

Fabiola

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nos encato todo, solo que nos toco un cuarto donde previamente tenian alguna mascota y no estaba bien aspirada la abitacion.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Fabiola,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 (良い)

Eduardo

良かった点 : 清潔度
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Eduardo,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2/10 (非常に不満)

Katie

良かった点 : スタッフとサービス
気になった点 : 清潔度
Stayed here on a whim one night. I had booked a king suite. When I arrived, I checked in and the lady at the front desk was lovely. When I got to my room, the bed was made but the entire suite was dirty. We're talking trash on the floor, urine on the toilet seat, used soap in the soap dish. I called the front desk and they were shocked. The lady who checked me in had to come up and clean and disinfect my room. I'm pretty sure the sheets I slept in were dirty and I didn't sleep very well. The breakfast the next morning was great. I didn't bother to shower and quickly left. I probably won't stay here again despite a great view of the sphere.
2024 年 4 月に 1 泊滞在
Gからの返信 (投稿日 : 2024 年 4 月 26 日)
Katie, Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience

8/10 (良い)

Angelica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Safe, close to the strip and convention center
2024 年 4 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Angelica,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2/10 (非常に不満)

Anthony

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Wish I could have got my deposit back. My safety deposit couldn’t protect my life for what we paid for this hotel and horrible area it was in. Price is what you pay for.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Anthony,Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience

2/10 (非常に不満)

NARAYAN PRASAD

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
staff is not helpful and hang up the phone while you are trying to tell the issue
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Narayan,Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience

10/10 (非常に良い)

Dushaun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hreat
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dushaun,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 (非常に良い)

Mary Rose

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
nice stay
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Mary Rose,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

6/10 (普通)

Danielle

2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Danielle,Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience

6/10 (普通)

MJ

2024 年 3 月に 1 泊滞在
General manager からの返信 (投稿日 : 2024 年 5 月 2 日)
MJThank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4/10 (不満)

Sebastian

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We traveled with six people and we only got two big towels. The sofa bed is terrible, its like your sleeping on springs. It was dirty in the hallways, there was trash by the doors that wasn’t collected.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Sebastian,Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience

10/10 (非常に良い)

Daisetsu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

6/10 (普通)

Tae

家族旅行
良かった点 : スタッフとサービス
The elevator makes a lot of noise. The noise is all hours. Hard to sleep.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 (非常に良い)

Sheryl Adhiambo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing views from our room and the hotel in general. Spacious, safe and clean.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 (非常に良い)

matthew

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice Embassy Suites.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

6/10 (普通)

Jorge

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The restroom was dirty and the ladies at the front desk was not friendly they saw me arrived they where talking to a guy if it would be because the guy said you need something! They act like if they are doing a favor for you and forget we are the client and deserve that welcoming! And by the way Parking is extra $17.99plus taxes and they are not responsible for the vehicle!
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

6/10 (普通)

Hans

家族旅行
Nothing really bad, just average. Cheap room furniture, some broken or crooked.
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 (非常に良い)

Mardy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place for families. Pool was heated, close enough to strip and staff was super helpful and friendly especially the waiter at the restaurant (forgot his name). Overall, if you have little kids or teens and want a quiet place to relax this is an ideal location.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 (良い)

Moona

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

4/10 (不満)

Victoriano

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Malas condiciones de los colchones y sin cobijas
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 (非常に良い)

Surender

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall it was good
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2/10 (非常に不満)

Margarita、Santee

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient located to where I needed to attend an event. But too noisy, sound seems to bounce off the walls of the lobby. Asked for blankets and took forever, staff nice but not helpful. Pool hours inconvenient since open late the guests were out making noise longer. The doors to the room had an one inch gao from the floor which probably why we heard everything. Breakfast was okay not that great.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

8/10 (良い)

Yvonne

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had an overall great experience at this property. We arrived early (before lunch) from Canada and asked for an early check in, they accommodated my kids and I with a room right away. The hotel is away from the busy strip and is smoke free so doesn’t smell bad like the strip hotels, and is quiet which is perfect for a family stay. The pool was so warm, very pleased with that. The rooms were spacious, and the beds were comfy. The hotel is maybe a 10 min walk to the tram that will bring you to the strip which was great for us, or about a $14 Uber ride. The cons- there is a lot of homeless hanging out in this area, but thankfully we were never bothered. The hot tub was not working when we stayed but the warmth of the pool really made up for it for us. The breakfast buffet wasn’t really much to write home about and most of the food really turned our stomachs.. but the omelette station was great. House keeping never came to our room during our 5 night stay, on the last morning they knocked & opened the door at the same time before my son or I was able to respond. I was not impressed as we could have been changing (this was roughly 9am & check out was at 11am). All in all, we had a good time, we would definitely stay here again
2024 年 3 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

6/10 (普通)

Pauline

気になった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 (非常に良い)

Cameron、Tacoma

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great family friendly's place. Indoor pool and the room was great. We had a large table in there and played cards
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

4/10 (不満)

Cesar

小さなお子様連れの家族旅行
We were issued the wrong room. Then they gave us the "correct" room but smelled moldy. Two block walk to the monorail. A few blocks from the main casinos but have to cross several street corners.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

2/10 (非常に不満)

Danielle

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Air in the room did not circulate properly- lst room I stayed in was way too hot- changed room and the air worked but all the drains were not working well- hot water shut off in the middle of the shower, staff did nothing when we told them, never gave options or updates just said sorry we did not know. No fans in the bathrooms… not great either. Overall, not happy for the amount I paid.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 (非常に良い)

Derek

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 (非常に良い)

Dan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved the breakfast
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 (良い)

Reyna

家族旅行
良かった点 : スタッフとサービス
Great location and breakfast. Room was dusty, windows were dirty so really couldn’t enjoy the views. Hands of sinks were very loose and cane off a couple times. Lost hot water Sunday
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2/10 (非常に不満)

david

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They canceled my reservation when I got there without letting me know
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.