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ダウンタウン グランド ラスベガスの口コミ

3.5 out of 5
ダウンタウン グランド ラスベガス
206 North 3rd Street, Las Vegas, NV

口コミ

8.2

とても良い

評価 10 - 7492 件の口コミ中 3716 件が非常に良い" "
評価 8 - 7492 件の口コミ中 2065 件が良い" "
評価 6 - 7492 件の口コミ中 843 件が普通" "
評価 4 - 7492 件の口コミ中 480 件が不満" "
評価 2 - 7492 件の口コミ中 388 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

8.4/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Naoya、Konan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
とても良かった。
2024 年 2 月に 5 泊滞在
Aundrea L.からの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for your feedback, we look forward to your next trip with us at the Downtown Grand!

10/10 (非常に良い)

yoko

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Aundrea L.からの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for your feedback, we look forward to your next trip with us at the Downtown Grand!

10/10 (非常に良い)

Ayano

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Kindly staff. We had a great time!
2024 年 1 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 2 月 1 日)
Ayano, thank you for your feedback. We are glad to hear that you enjoyed your stay with us. Come back anytime!

4/10 (不満)

Noriyuki

2024 年 1 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 1 月 24 日)
Hello Noriyuki, we are sorry to hear that we did not deliver to your expectations. Please feel free to let us know how to improve your next experience with us.

8/10 (良い)

TAKASHI

良かった点 : 清潔度、スタッフとサービス
2023 年 11 月に 1 泊滞在
Alexaからの返信 (投稿日 : 2023 年 11 月 21 日)
We appreciate your feed back!

6/10 (普通)

Keiko

2023 年 9 月に 4 泊滞在
Alex Fからの返信 (投稿日 : 2023 年 10 月 8 日)
Thank you for your feedback!

8/10 (良い)

Yasuhiro

2023 年 6 月に 2 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you Yasuhiro! Looking forward to serving you again soon!

8/10 (良い)

Hinako

出張
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
It was better if this hotel had full service laundry.
2023 年 3 月に 5 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 3 月 12 日)
Thank you for staying with us! We certainly are looking to have this service soon for our guests.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ダウンタウン滞在
広い部屋で快適でした。ロケーションも良かったです。
2023 年 1 月に 9 泊滞在
Daniel - Hotel Director からの返信 (投稿日 : 2023 年 1 月 13 日)
Thank you for the kind words and for visiting us!

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ダウンタウンアクセスに最適。
当日予約で宿泊　ダウンタウン、駐車場までは徒歩数分。価格も安く綺麗なホテルでした。
2022 年 11 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2022 年 11 月 23 日)
Thank you for staying with us! We appreciate your feedback! Glad to hear that your stay went well with us!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
good
2021 年 10 月に 1 泊滞在
JFranquezからの返信 (投稿日 : 2021 年 10 月 25 日)
Thank you!

6/10 (普通)

Nicole、Simi Valley

家族旅行
The hotel itself was nice. It was a little inconvenient having to cross the street to park a car since it is a bit scarier as a female at night, but overall, it was a great place to stay.

4/10 (不満)

terry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
property was good. The live DJ at the open pool was facing our room. The loud music lasted very late. There was no prior notice and we could not change rooms.
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Leanne

気になった点 : 清潔度
Terrible thanks for heads up that the punk rock thing was happening pool an absolute sesspool
2024 年 5 月に 3 泊滞在
Aundrea L.からの返信 (投稿日 : 2024 年 5 月 28 日)
Leanne, we appreciate your business. As we are located in the heart of Downtown Las Vegas, we host many events at our Rooftop Citrus Pool. Our events are posted online at downtowngrand.com for public viewing. Please call us for any updates on hotel events, this way we can assure you of any events going on during your next stay with us. We hope you will stay with us again in the future.

2/10 (非常に不満)

Guus

気になった点 : スタッフとサービス
2024 年 5 月に 2 泊滞在
Aundrea L.からの返信 (投稿日 : 2024 年 5 月 28 日)
Guss, we thank you for your feedback. We greatly appreciate apologize for any inconveniences you experienced during your stay. We encourage you to reach out to us directly so we can further assist you. We hope to hear from you soon.

6/10 (普通)

Trey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 5 泊滞在
Evanからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to leave a review! We are thrilled that you enjoyed your stay with us! Looking forward to your next visit!

10/10 (非常に良い)

Kent

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and friendly staff
2024 年 5 月に 3 泊滞在
Evanからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to leave a review! We are thrilled that you enjoyed your stay with us! Looking forward to your next visit!

10/10 (非常に良い)

Ibrahim

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service I really enjoyed my stay
2024 年 5 月に 2 泊滞在
Downtown Grand Managment からの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you, Ibrahim. We are pleased to hear that you enjoyed your stay with us. We look forward to hosting you again.

10/10 (非常に良い)

John

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed Sunday through Thursday with a group of eight. Loved being right across the street from the paved access to Fremont street. The pool was great and the should take about the cabana deal more. Cost 300 and first 300 of drinks and food free! Great deal to have them wait on your group at the pool!! My room was very nice some of the group that didn’t book through Expedia rooms were a bit small and no coffee pot or fridge…loved the small casino too with low minimum tables!!
2024 年 5 月に 4 泊滞在
Aundrea L.からの返信 (投稿日 : 2024 年 5 月 26 日)
John! Thank you for the excellent review. We are so glad you enjoyed our Cabanas at the Cirtus Pool, and your overall experience was great. We always offer a microwave or refrigerator for a nominal fee for our guests. We can't wait to see you again on your next trip with us at the Downtown Grand!

2/10 (非常に不満)

Eveline

家族旅行, グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
staff were INCREDIBLY rude. I initially got sent to a room that was double booked at the management walked in on a lady in the room as we were standing outside waiting to be let in. Our new room was a single king even though we booked for 2 queens. I was promised the resort fee would be a waived because of all the double booking issues. the next morning the front desk member at checkout says there is no note of that left on the file. when I explained what happened last night he processes the report fee refund with attitude and so rudely. It made me so upset and ruined the first day of my trip. First night in Vegas and we were traumatized by what happened.
2024 年 5 月に 1 泊滞在

6/10 (普通)

Danielle

グループ旅行
良かった点 : 清潔度、設備とサービス
The grand king suite was very average. Bar soap. No USB charge ports. Fixtures were worn & dated
2024 年 5 月に 3 泊滞在
Evanからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to leave a review! We greatly appreciate the feedback as we will look into your concerns to further enhance the overall guest experience.

10/10 (非常に良い)

Sy、Lucerne Valley

良かった点 : 設備とサービス
Clean and good service nice pool
2024 年 5 月に 1 泊滞在
Downtown Grand Managment からの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you Sy for your great review. We look forward to having you back.

8/10 (良い)

Deborah

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I’ve been coming to this location since they first opened. The property is well-maintained and I always enjoy my stay there. I was a little surprised, however that there wasn’t daily housekeeping. Having said that the rooms are in decent shape and are well-maintained. There are plenty of good eating options, both in the hotel and across the way from the hotel. There is also a new food court about a block away with great food options.
2024 年 5 月に 3 泊滞在
Tania Flores からの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for your feedback and your stay with us, we appreciate you! I am very happy to read that you enjoyed your stay with us and as always, we most certainly look forward to seeing you again at Downtown Grand!

6/10 (普通)

Josiah

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
The breakfast was pretty decent (except they were out of salt the whole stay??) but make sure you get it early. Room wasn’t the cleanest, but staff was nice and called every morning to see if we needed anything.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 4 泊滞在
Downtown Grand Managment からの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you Richard for your amazing rating.

10/10 (非常に良い)

Eufemia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice
2024 年 5 月に 3 泊滞在
Downtown Grand Managment からの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you Eufemia for staying with us. We look forward to hosting you again.

8/10 (良い)

Nicholas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to stay to explore Freemont st... just far enough away to get away from noise.. only downside to property is the pool hours?? If you plan to swim after six pm choose a different hotel and if you need shade plan to pay for it.
2024 年 5 月に 1 泊滞在
Evanからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to leave a review! We greatly appreciate the feedback as we will look into your concerns to further enhance the overall guest experience.

8/10 (良い)

Petra

家族旅行, グループ旅行
The location was pretty good but the property and rooms would need some updates
2024 年 5 月に 1 泊滞在
Evanからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to leave a review! We greatly appreciate the feedback as we will look into your concerns to further enhance the overall guest experience.

8/10 (良い)

Stephanie、Ventura

良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The employees were top notch and made my stay the most enjoyable. The only issue I had was that the elevators weren't working in the parking garage and only 1 elevator working to get to the rooms.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Bryce

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I got in the long line to check in at 3:30 and did not get a room until 6. I only got in at that time because I got back in the long line and advised them that I still had not received the text or e mail I was told would be 45 minutes after I first checked in.
2024 年 5 月に 2 泊滞在

4/10 (不満)

William

出張
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Check in process was flawed, slow and unclear. After completing the online pre-check-in, only one of the special fast kiosks worked and not very well. No on available to answer questions or help, except behind the reception desk, which took another 20 minutes. A big mess!
2024 年 5 月に 2 泊滞在

8/10 (良い)

Lucyna

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No breakfast
2024 年 5 月に 1 泊滞在

8/10 (良い)

Marisol

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
I liked the area and I like the size of the hotel! My room was nice, but it had a lot of scratches, bumps and stains.
2024 年 5 月に 5 泊滞在
Evanからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to leave a review! We greatly appreciate the feedback as we will look into your concerns to further enhance the overall guest experience.

4/10 (不満)

Carol

気になった点 : スタッフとサービス
I missed my flight to Las Vegas due to an accident on the freeway. I never checked in. I only wanted to change my reservation by one day from the 21st to the 22. I was unable to do so.
2024 年 5 月に 1 泊滞在
Tania Flores からの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for contacting Downton Grand and thank you for the feedback.

10/10 (非常に良い)

Anthony

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place they have earplugs of u need some haha booked for edc and it was nice
2024 年 5 月に 5 泊滞在
Evanからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for taking the time to leave a review! We are thrilled that you enjoyed your stay with us! See you next time!

6/10 (普通)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Downtown Grand Managment からの返信 (投稿日 : 2024 年 5 月 23 日)
James, thank you for taking the time to review our property. We would like to hear from you directly with any concerns regarding your recent stay with us. We hope to hear from you soon, and would love to host you again in the future.

8/10 (良い)

Mayra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Evanからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for taking the time to leave a review! We are thrilled that you enjoyed your stay with us! See you next time!

10/10 (非常に良い)

Helen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The pool area had a parties 2 days in row. Very nosy.
2024 年 5 月に 2 泊滞在
Aundrea L.からの返信 (投稿日 : 2024 年 5 月 22 日)
Helen, thank you for your feedback. We host several pool parties during the season and we understand it can be noisy at times. Our pool parties are open to our guests to join and events are posted on our website should you need to prepare for your next trip with us. We hope you will visit with us again!

4/10 (不満)

Teresa

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed here a few times in the past enjoyed it in 2023. Now Rude employees, pool area closes to early, rude bartenders, rooms should have at least a small refrigerator, had to ask for room to be cleaned. The positive was the restaurant food was good. Had to wait to be seated for 10 minutes and the restaurant was empty.
2024 年 4 月に 4 泊滞在
Aundrea L.からの返信 (投稿日 : 2024 年 5 月 22 日)
Teresa, we appreciate you taking the time to review your recent stay with us. We are disappointed to hear about some of what you experienced. Our guests are our priority and we would like to hear more about what you experienced during your recent stay. Please contact us directly so we can further assist you. We look forward to hearing back from you.

2/10 (非常に不満)

Camie

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
After we arrived at the property i could not use the self check kiosk because it could not find my reservation so we go to the counter the staff member informs me the room i booked was unavailable (i just over heard her tell the guest before us the same thing) and it was there error so she would upgrade us at no cost and that we would "be very happy with this room" by the way we booked a room with a jetted tub due to my bad back we finally get to the room and it was not even close to making us happy i go to the bathroom to use the toilet the lid was closed i open it and at least 10 fruit flies flew out of it and there are many more dead in the toilet at this point its no big deal i flush it the room was nothing special anyways i go to turn the shower on to freshen up the shower will not come on just slow drip at this point im so mad i call the front desk and explained that the shower was not working to the manager she just says come back down we will change your room great we go back down stairs bags in tow wait in a 5 person line of unhappy guest that did not have the room they booked get to the counter and the manager takes us i hand her the key and she goes what are you doing checking out? I said no our shower in our room is not working she replied not with a sorry but with a maam you dont need to be loud with me i didnt know what you came down here for so i told her we just need a room with a working shower so i can freshen up they give us another room very bad service
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Crystal

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pool was great
2024 年 5 月に 3 泊滞在
Evanからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for taking the time to leave a review! We are thrilled that you enjoyed your stay with us! See you next time!

10/10 (非常に良い)

Linda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We are here for our anniversary and wanted to spend it on Freemont
2024 年 5 月に 1 泊滞在
Evanからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for taking the time to leave a review! We are thrilled that you enjoyed your stay with us! See you next time!

4/10 (不満)

Lucyna

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Noisy, I dod not feel safe.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Tyra

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Front desk was excellent. Helpful and friendly, on point. Pool staff not so good. I wanted to charge my drinks to my room since I had beverage credits. I was told that I needed to pay cash because I the "computer " said that I checked out which was a big fat lie. That was upsetting. It was a quiet weekday and she probably wanted cash and cash tips. I get that, just say that though. Otherwise it was very clean. My room was great and the location was good.
2024 年 5 月に 2 泊滞在
Evanからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to leave a review with us! We apologize for the interaction with our pool staff. We will look into the issue so it does not happen again! Glad that it did not put a damper on your stay. Looking forward to your next visit!

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Celebrated my birthday had a wonderful stay and the manger on duty during my stay was excellent she was very accommodating and made sure I had an amazing experience. Hats off to the valet parking also in and out with no problem.
Evanからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to leave a review! We are thrilled that you enjoyed celebrating your birthday with us! Looking forward to your next visit!

10/10 (非常に良い)

Terelyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Evanからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for taking the time to leave a review! We are thrilled that you enjoyed your stay with us! See you next time!

4/10 (不満)

Andrea

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
the area i like but the hospitality at the hotel was not nice...security was over the top at the pool area and got charged extra money when me and my wife arrived....very disappointed
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Grace

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place! Walking distance from downtown! Will definitely be returning!
2024 年 5 月に 2 泊滞在
Evanからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for taking the time to leave a review! We are thrilled that you enjoyed your stay with us! See you next time!

4/10 (不満)

Rose L、Yorktown

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
The outside music in both our rooms was so loud we couldn’t think. We should have been informed prior to checking in.

4/10 (不満)

Anna Marie、Yorktown

家族旅行
良かった点 : 清潔度
The rooms were very noisy from outside noise.
2024 年 5 月に 3 泊滞在