The property itself is very good and new with spacious rooms however the reception and customer service has been poor. We booked well in advance asking for a side sea view for our anniversary and despite us asking for a decent one we’ve been given one at the back with very minimal sea view, more of a view of another hotel.
We’ve asked to be moved but there was no right option except a twin bed room. Only few channels work on the TV and despite us asking 3 times to have it looked at, no one bothered. Asked to check out just one hour later and we’ve been asked to pay, things that in any other hotel they grant it.
Location is good however very close to a strip full of clubs and loud music which you can hear easily all night from the room.
Despite reception not being very friendly and accommodating the rest of the staff such as cleaners and bar/waiters have been all very friendly and attentive.
Value for money not worth it at all. We won’t be coming back as we haven’t been feel valued at all, probably the opposite.
Ein sehr schönes neues Hotel, sauber, freundliches Personal, einfach alles, was man für einen erholsamen Urlaub braucht, definitiv 6 von 5 Sternen, sofort wieder.
Oualide
2023 年 7 月に 8 泊滞在
10/10 (非常に良い)
Yiannis
カップルで旅行
2023 年 7 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the modern lines and the great location! Service is a major plus! Excellent rooms and friemdly front office! Special thanks to the guy at the reception, to Mr Sotos, Mr Michalis and Monica! The best adults hotel to stay in Protaras. Highly recommended!
Yiannis
2023 年 7 月に 1 泊滞在
10/10 (非常に良い)
Alan
カップルで旅行
2023 年 7 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No complaints at all. Very nice hotel on the beach. All staff very courteous, attentive and friendly. Would certainly recommend