Lane Hill

Unfortunately, my stay was extremely disappointing. I made a special request before check-in due to my work schedule, but it was not completed. This resulted in me being delayed and late for work, which was frustrating and avoidable. When I arrived, I was given a room with a broken/unsecured door, which raised serious safety concerns. I reported the issue but never received a follow-up confirming it had been resolved. After returning to the hotel after 1:00 a.m., Nicki was thankfully very helpful. She listened to my concerns and helped me change rooms. I truly appreciate her taking the situation seriously. I was also uncomfortable with how the Wyndham membership fee was communicated. I was told, “Oh, you’re not a Wyndham member, so that will be $25.” The way it was said made me feel like I was being treated differently for not being a member. Overall, this was a stressful and disappointing stay. The room security issue, lack of follow-up, missed special request, and poor communication significantly impacted my experience. Nicki was the one bright spot and provided the customer service I expected from the beginning. I hope management takes these concerns seriously and works to improve the guest experience.

Just only 4 pm can check in. 😞

It was great I would stay again