"The rooms and pools are dated and not deep cleaned at regular intervals. I always bring my own cleaning supplies and the tiles, tub, and floors were dark brown. The toilet seat had pee under the lid and hinges. The bed frame had crumbs, hair, and dirt, although bug/pest free, the mattress has some staining not related to past bed bug activity but from years of wear and tear and people bl*eding through the bed covers.
The family pool was unfortunate. There is absolutely no ventilation. It caused immediate eye/throat burning, chest tightness, and dizziness. It’s been 2 days since being in there for 6-8 minutes and I have a persistent cough and nausea. A door was opened as a solution, but it was still not at standard conditions.
The indoor oasis needs some upkeep. It is nicer than the family side. All pools have some yellowing I’m assuming from the hard water use. There is dirt and cigarette butts in the pool. I will say that the adults side is better kept, but needs some updates and a cleaning every few days to vacuum the debris and leaves from outdoors (leaves are expected especially being a heated outdoor pool so there’s not much complaints about that). I will say the temperature was amazing.
The lobby and restaurant is very nice. The spa is also amazing, I just wish I was told not to book at the end of the day or I can’t access their lounge, teas, or their full experience.
The restaurant is 5/5. Average price, excellent food and accommodations + allergy friendly! "
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