Lake Michigan College - Bertrand Crossing Campus

The hotel is ok. There’s one actual restaurant and the food is average. Outside of that you can walk to the pier. The main advantage is being on the pier and the hotel really rides that as their main selling point because they can’t stand on their own too much. I stayed recently and had an extra 197 charged to my card that wasn’t on my receipt and I called to see what that was from. The guy who answered the phone answered with “hi. What do you need”. And when I said I wanted to confirm the charge he said what it was and then hung up on me. I’ve never had a hotel be that unfriendly. I work customer service so I know a lot of people can not be great on the phone. But that was unprompted and flat out rude.

The hotel was nice, staff were friendly and the overall stay was excellent and convenient to walk.

The hotel is in a fantastic location. Staff service was very high quality and the lobby and common areas were very clean and well organized. Gym was modern, big and clean. The actual room had some marks on the walls and a buzzy air handling vent in the master. An automated lighting system that was a bit dim and difficult to use. We would stay again. Mini bar and snacks were high quality. We would stay again.