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Reviews of The Westin Lake Mary, Orlando North

4 out of 5
The Westin Lake Mary, Orlando North
2974 International Parkway, Lake Mary, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 634 out of 1000 reviews" "
Rating 8 - Good. 218 out of 1000 reviews" "
Rating 6 - Okay. 85 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael-Dominic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place! Close to shopping and stores in the area!
Stayed 1 night in May 2024
Response from Westin Lake Mary on May 24, 2024
Dear guest, thank you for the feedback!

10/10 Excellent

Roberto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 2 nights in May 2024
Response from Westin Lake Mary on May 23, 2024
Thank You for the great feedback!

10/10 Excellent

Flavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in May 2024
Response from Westin Lake Mary on May 22, 2024
Thank you for the great feedback, we hope to see you soon!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Westin Lake Mary on May 19, 2024
Dear Guest, thank you for the great feedback. We hope you stay with us again soon!

6/10 Okay

Jennifer, Delray Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We have stayed at this Westin many times. I'm sorry to say that there were several issues with the facilities during this visit. My mother was staying in a handicapped equipped room, which was not ready when we arrived...(well past 3 pm). A disabled person normally needs to rest when they arrive, so we kept inquiring. Turns out the room was indeed ready...housekeeping did not update in the computer. Upon arriving in the room, the TV did not work, and the desk chair was missing. Even though these issues were fixed promptly, I still do not understand why the staff would not check the equipment before prior to arrival. As for our room, the safe was inoperable. I reported this to the front desk, but it was never fixed during our stay, which was a major inconvenience since I had to carry my important papers and valuables with me everywhere. Finally, the hot water was extremely slow to come on...like 10 minutes! Reported that as well, but by the time the repair person arrived, the water finally got hot. I do wish they would do a better job with the guests' facilities.
Stayed 2 nights in May 2024
Response from Westin Lake Mary on May 15, 2024
Dear guest, thank you for sharing feedback about your stay. Going forward we will improve communication between departments. I would like to apologize for your experience and hope this doesn't deter you from The Westin in the future.

10/10 Excellent

jose, oakland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Mar 2024
Response from Westin Lake Mary on May 8, 2024
Dear Guest, thank you for the feedback! We hope to see you again.

10/10 Excellent

Analisia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it. Room service was the best
Stayed 3 nights in May 2024
Response from Westin Lake Mary on May 7, 2024
Dear Guest, Thank you for the great feedback. We hope to see you again!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique. It was a nice place to stay, though. I wasn’t there much or for very long.
Stayed 2 nights in Apr 2024
Response from Westin Lake Mary on Apr 22, 2024
Thank you for your great feedback!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Westin Lake Mary on Apr 24, 2024
Thank you for your great feedback!

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was huge. It had a resort feeling, lots of space and tons of amenities. Maybe use better descriptions of the rooms, as i was not aware there was a washer and dryer in the unit. Lots of space in the units.
Stayed 1 night in Apr 2024
Response from Westin Lake Mary on Apr 16, 2024
Dear guest, Your feedback is highly appreciated and it will be shared with the entire team.

10/10 Excellent

Marie Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to get to the auto train.
Stayed 1 night in Apr 2024
Response from The Westin Lake Mary on Apr 10, 2024
Dear guest, Your feedback is highly appreciated and it will be shared with the entire team.

10/10 Excellent

Patricia, Lake Park

Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff was excellent. Beautiful property
Stayed 1 night in Apr 2024
Response from Westin Lake Mary on Apr 8, 2024
Dear guest, Your feedback is highly appreciated and it will be shared with the entire team.

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Westin Lake Mary on Apr 9, 2024
Dear guest, Your feedback is highly appreciated and it will be shared with the entire team

10/10 Excellent

Eugene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely pool and hot tub area
Stayed 5 nights in Mar 2024
Response from Westin Lake Mary on Apr 8, 2024
Dear Guest,Thank you for your feedback. We hope you choose to stay with us next time your in the area.

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, property conditions & facilities
It was fantastic. We love this hotel!
Stayed 2 nights in Mar 2024
Response from Westin Lake Mary on Apr 8, 2024
Dear Guest,Thank you for your feedback. We hope you choose to stay with us next time you're in the area.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from b.lopez on Mar 26, 2024
Thank you for your great feedback!

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All staff were wonderful! Very friendly, genuinely interested in our experiences. Always courteous and helpful.
Stayed 3 nights in Mar 2024
Response from b.lopez on Mar 26, 2024
Thank you for your great feedback!

10/10 Excellent

jose, oakland

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from b.lopez on Mar 26, 2024
Thank you for your great feedback!

8/10 Good

Allen

Stayed 1 night in Mar 2024
Response from b.lopez on Mar 26, 2024
Thank you for your great feedback!

4/10 Poor

Dareshia

Traveled with partner
Disliked: Staff & service, amenities
Overrated! The staff wasn’t pleasant, they barely spoke and seemed like they hated their job. The room was subpar, the pool and hot tub was dirty. Very disappointed.
Stayed 1 night in Mar 2024
Response from b.lopez on Mar 14, 2024
Thank you for your great feedback!

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Enjoyed everything about this Westin
Stayed 1 night in Mar 2024
Response from b.lopez on Mar 14, 2024
Thank you for your great feedback!

10/10 Excellent

Joseph, Boynton Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with a very nice restaurant in it...
Stayed 1 night in Feb 2024
Response from b.lopez on Mar 14, 2024
Thank you for your great feedback!

8/10 Good

Larry

Stayed 2 nights in Feb 2024
Response from b.lopez on Mar 26, 2024
Thank you for your great feedback!

10/10 Excellent

Eugene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were friendly and helpful. Shula's restaurant was amazing! We really enjoyed Happy Hour.
Stayed 4 nights in Feb 2024
Response from b.lopez on Mar 14, 2024
Thank you for your great feedback!

10/10 Excellent

Tyrone

Stayed 2 nights in Feb 2024
Response from b.lopez on Mar 14, 2024
Thank you for your great feedback!

10/10 Excellent

umberto, Laval

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.
Stayed 2 nights in Jan 2024
Response from b.lopez on Mar 14, 2024
Thank you for your great feedback!

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from b.lopez on Feb 1, 2024
Thank you!

6/10 Okay

Steven

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from b.lopez on Feb 1, 2024
Thank you!

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from b.lopez on Feb 1, 2024
Thank you!

8/10 Good

John

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from b.lopez on Feb 1, 2024
Thank you!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from b.lopez on Feb 1, 2024
Thank you!

8/10 Good

Katrina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great restaurants nearby, nice updated/new hotel. Front desk staff was not super friendly, though not rude. Just rushed me through. It was 11:15 on NYE so that could have been the issue. But not what I’m used to for these properties.
Stayed 2 nights in Dec 2023
Response from b.lopez on Feb 1, 2024
Thank you!

10/10 Excellent

Debi

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean
Stayed 1 night in Dec 2023
Response from b.lopez on Feb 1, 2024
Thank you!

8/10 Good

Humberto J. Saavedra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I come to visit my family here in LakeMary I always choose the Westin. Comfortable beds and really clean sheets. This time my room was next to the elevator, and for that reason the quality of my sleep was not the best one as other times. You could hear the elevator working every time it was being used. Other than that, my experience was great.
Stayed 2 nights in Dec 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

8/10 Good

Humberto J. Saavedra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I come to visit my family here in LakeMary I always choose the Westin. Comfortable beds and really clean sheets. This time my room was next to the elevator, and for that reason the quality of my sleep was not the best one as other times. You could hear the elevator working every time it was being used. Other than that, my experience was great.
Stayed 2 nights in Dec 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Carol, Key Colony Beach

Stayed 1 night in Dec 2023
Response from b.lopez on Feb 1, 2024
Thank you!

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Christopher, Ruskin

Stayed 1 night in Dec 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Great location.
Stayed 1 night in Dec 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Dion, Union

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 2 nights in Dec 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but...
The hotel is updated and looks updated. However, I was disappointed that coffee was not included in the morning. Customers are looking for value, and morning coffee (not to mention all day coffee) is very much the standard across the board in hotels of this caliber.
Stayed 1 night in Dec 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Julio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the place and nice Staff
Stayed 3 nights in Sep 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

8/10 Good

Nancy, PARKER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator so noisy I could hear it in my rooom
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Michelle

Stayed 1 night in Nov 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman who checked us in was exceptional!
Stayed 1 night in Nov 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Dina

Stayed 1 night in Nov 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

8/10 Good

Ariel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location. It’s near great restaurants and shopping. Also Publix and Walgreens if you need your last minute items.
Stayed 1 night in Oct 2023
Response from b.lopez on Nov 1, 2023
Thank you for your great feedback!