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レジデンス イン レイク チャールズの口コミ

3 out of 5
レジデンス イン レイク チャールズ
1591 W Prien Lake Rd, Lake Charles, LA

口コミ

9.0

とても素晴らしい

評価 10 - 193 件の口コミ中 124 件が非常に良い" "
評価 8 - 193 件の口コミ中 45 件が良い" "
評価 6 - 193 件の口コミ中 14 件が普通" "
評価 4 - 193 件の口コミ中 4 件が不満" "
評価 2 - 193 件の口コミ中 6 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

9.0/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Claudia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pool could have used some cleaning.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Toni

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed our stay. The room was spacious, and very clean. If we are in Lake Charles again, we will definitely book another stay with the Residence Inn.
2024 年 2 月に 1 泊滞在

8/10 (良い)

michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
convenient
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Schane

10/10 (非常に良い)

Sachin Suresh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

10/10 (非常に良い)

Silvia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Misty

出張
This is by far the best place I have had the pleasure of staying at when I come for work.
2023 年 9 月に 7 泊滞在

10/10 (非常に良い)

Teresa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

mazen

2023 年 8 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス
A tale of 4 dirty rooms and 1 clean room
We arrived at night, wanted to drop off our stuff and go out. Little did we know we would have to go to 4 dirty rooms before finally getting to a clean one, 45 minutes later. The 1st room had already been used as the previous guest had complained of the toilet not working and was moved into another room but the front desk mistakenly put us in it. So we obviously request another room and get one on the 4th floor. We arrive to the 4th floor to be greeted by a big, full, trash bag when the elevator doors opened. Still we proceeded to our room and when we went in, the ac was off, the bathroom sink covered in hair and we pulled the comforter off to discover more hair. We call the front desk again, they apologize and come up to the 4th floor to find us another room. We get taken to 2 more rooms, including a suite and find hair again in the beds. After all this, we request to see a room not on the 4th floor and we get a room on the 3rd floor. The next day, the manager interrupts our breakfast to apologize for the rooms and offers us 15k reward points. We request 20k points and get told she will discuss with general manager. Days later of back and forth calls, the general manager rudely tells us no points are being offered. We will not be returning to this hotel as there are other, cleaner options with professional staff.
2023 年 7 月に 2 泊滞在

10/10 (非常に良い)

Simon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Jamie

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Great option for people with dogs. Not a lot of green space but enough for potty time. Everyone was very friendly and the room was very clean.
2023 年 5 月に 2 泊滞在

8/10 (良い)

Sharla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great, but too expensive!
2023 年 2 月に 2 泊滞在

10/10 (非常に良い)

Nichole、Burlington

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had 1 issue with there being trash from the previous guest in our room upon check in. I called to the front desk and housekeeping was on the 6th flr at my door in less than 5mins. I was impressed with the quick response, but received the service I expected at Residence Inn the reason I stay at their properties when I get a chance.
2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Theresa

2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Jose

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Service and facilities are excelent. Good breakfast! not enough space to park
2023 年 1 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 8 泊滞在

10/10 (非常に良い)

Kathryn

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Our new go-to in Lake Charles
Our stay was fantastic. We had our two young kids with us for a family wedding. The staff were friendly, accommodating, and personable - even remembering our name and asking how the wedding was when we returned!
2022 年 9 月に 2 泊滞在

10/10 (非常に良い)

Anna

2022 年 8 月に 1 泊滞在

6/10 (普通)

Michael

良かった点 : 清潔度、施設のコンディションと設備
2022 年 6 月に 1 泊滞在

6/10 (普通)

LaTonia

2022 年 6 月に 1 泊滞在

6/10 (普通)

dawn

良かった点 : 清潔度
気になった点 : 客室の快適度
Disappointed
I was disappointed that the air conditioner had a governor on it and could not go lower than 70 degrees and was even warmer overnight. We spent the night away to get a good night sleep with no responsibility and that did not happen. The morning came and there was no creamer for the coffee in the room. Check out was 12pm. Maid service was knocking on the door at a very bad time at 10:15am, we let her know we were still in the room. 10 minutes later she was knocking again wanting to clean the room and again I let her know we were still in the room. We will not stay there again.
2022 年 4 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel
I would have given this review a fabulous rating. Normally I love their desk staff, kitchen staff, housekeeping staff, management … in fact, I feel they are the best in the area. Everything was perfect this time until checkout. Last Friday at about 10:30, I checked out as usual. Due to the fact I have had hotel items taken from my room after I had checked out, I prefer to make sure I am checked out when I leave a hotel. The lady at the desk was on the phone with someone wanting a rate.I waited. After about 5 minutes, she put the person on hold and I told her I was checking out and handed her my card. She rolled her eyes and put the card in the card with the other self checkout cards. I left and put my luggage in the car. I then came back. She was on the phone. I talked with another guest (who eventually left after he said he didn’t have time), I thanked the kitchen staff (they truly are great), and a little over 10 minutes later she put the person on hold. I asked her if she would check me out and explained why, and she (seeming quite irritated with my request), told me she would after she got off the phone. This is not normal for this hotel, but it left me frustrated. Hopefully, she was just having a bad day and this wasn’t her normal encounter with a guest.
2022 年 2 月に 3 泊滞在

6/10 (普通)

crystal

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 12 月に 1 泊滞在

8/10 (良い)

Qiana

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 11 月に 1 泊滞在

10/10 (非常に良い)

Henry

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was the fourth hotel I have stayed in while my home is being repaired. Of the four, this was the best. Room was spacious, well laid out, and full kitchen was great for an extended stay. Full breakfast is up and running and very satisfying.
2021 年 10 月に 5 泊滞在

10/10 (非常に良い)

Daniel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 8 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2020 年 8 月に 1 泊滞在

8/10 (良い)

Margaret

良かった点 : 清潔度、スタッフとサービス
2020 年 8 月に 3 泊滞在

2/10 (非常に不満)

Cheyenne

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
2020 年 7 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
気になった点 : 清潔度
Lobby looked amazing. Rooms are big in size however, not very clean. Hotel does not clean the room or remove trash from rooms due to COVID. Constantly asking for supplies. Hotel is locked at night for safety of the guests. Just wish it was cleaner upon arrival.
2020 年 7 月に 7 泊滞在

10/10 (非常に良い)

Nia、Lake Charles

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was nice And Clean .. The Staff Was Also Nice .
2020 年 5 月に 1 泊滞在

10/10 (非常に良い)

Rachelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 7 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have stayed at this hotel several times. It’s nice, comfortable and convenient. Parking can be an issue if you don’t get there early.
2020 年 7 月に 1 泊滞在

4/10 (不満)

Joshmalone21、Minden, LA

家族旅行, グループ旅行
良かった点 : 清潔度
気になった点 : 設備とサービス
The rooms never got below 70, the bathroom was probably closer to 80. No breakfast, and about half the time there was no coffee in the morning.
2020 年 7 月に 6 泊滞在

10/10 (非常に良い)

Veronica

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Satisfied
We had a satisfying stay. The location was very clean. Felt safe with mask recommendations. Staff was very nice. Didnt care for grab bag breakfast choices , but the idea was good. The hotel was full so parking was hard. Great location for restaurants and shopping. Would definitely stay again and recommend for business and pleasure.
2020 年 7 月に 2 泊滞在

10/10 (非常に良い)

Tori

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We will be back :)
We had an amazing time. This is just down the road from.
2020 年 5 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our Room Was CLEAN as if no one had ever stayed in here . Front Dessk Was Lady Was Nice 😊
2020 年 5 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

2020 年 3 月に 1 泊滞在

8/10 (良い)

John

2020 年 2 月に 1 泊滞在

10/10 (非常に良い)

Ashley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The smiles and cleanliness. The most comfortable beds!!
2020 年 2 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We love this location and have stayed here twice in the last 2 months but the card reader on the side door has been broken since our first stay maybe longer, which made it very inconvenient to get to our room. I asked about the repair both times and was just brushed off. Also there are never any bags in the doggie area.
2020 年 2 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : 施設のコンディションと設備
The first night we arrived we were placed in a room that had a backed up dishwasher and we could not use the kitchen sink because the dishwasher would overflow. There was no shower door. The thermostat did not work on heat, it blew cold air so we turned off the system to stay comfortable during the night. A staff member came in after we checked in and said the garbage disposal needed to be replaced and used a shop vac to remove the overflowing water. A staff member came by the next morning and moved us to another room for the second night.The next morning I went to the front desk and asked for a discount for the next trip; she could not do that until she spoke to her manager on Monday and because we booked through this booking site.
2020 年 2 月に 2 泊滞在

10/10 (非常に良い)

Kristen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice rooms, good breakfast
2020 年 2 月に 1 泊滞在

10/10 (非常に良い)

Suzanne

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 1 月に 1 泊滞在

10/10 (非常に良い)

Jeff

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Geaux Pokes
Great place to visit especially if you’re trying to catch a McNeese game or break the drive from New Orleans to Austin in Half. Really enjoyed the proximity to the casinos and all the great eateries
2020 年 1 月に 1 泊滞在

10/10 (非常に良い)

G、Money

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Kinking cfybniujkjbvdsssjjbbbm bhjjjhhhbmmkkkkkmmbbvvvvmllkjbbllih
2020 年 1 月に 1 泊滞在