4/10 (不満)
Mattia
家族旅行
2025 年 8 月 28 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This is not a 5 star hotel. The service is almost non existent and the facilities are tired. The breakfast is extremely limited to the extent that we brought our own fresh vegetables from the supermarket. The kids club has no working toilet and the supervision is so poor that my 4 year old managed to leave alone and found us in the restaurant. There is no pool service and in order to get fresh towels you have to change them at reception. Half the sun beds are broken and missing their cushions. Our shower gel ran out 3 days before our leaving and was never replaced - instead we had to call every evening for some small bottles. It is a real shame because it is a stunning piece of real estate with incredible views. But we will certainly not return and discourage anyone who is considering staying.
Mattia
2025 年 8 月に 7 泊滞在
