Villa Baranca is a beautiful villa and was a comfortable home for my family’s staff in Casa de Campo.
Unfortunately, Julio and Cristina (the hosts of the villa) were nothing but rude, aggressive, and unaccommodating from the time I expressed interest in renting the villa, through our stay, and even following our departure.
When you spend many thousands of dollars to rent a villa, it’s reasonable to expect respectful and considerate communication and consideration. What we received was the opposite.
From the very first inquiry message, Julio was condescending, unhelpful and curt. Upon arrival to Casa de Campo my family was held at the entrance gates for more than an hour as the gate attendants tried to figure out our passports and accommodation information, even though we provided Julio and Cristina with everything they had asked for (passports, names, etc.). When we contacted Cristina to assist, she was rude and unhelpful.
Throughout the stay we had the house staff use our credit card to purchase food and beverages for in-villa dining. When we discovered that there was an errant, extra charge on the credit card, we flagged this issue with Julio and Cristina, and they dismissed it as if it was our fault. To be clear, an extra transaction was made by the head member of the villa’s staff, using our credit card - the issue is blatantly simple and obvious: fraud at the hands of Villa Baranca staff, but again Julio and Cristina were condescending, aggressive, and unhelpful.