Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you very much for your review and high marks. We are at your service today and in the future and we look forward to welcoming you back soon. Richard
6/10 (普通)
Naoko
家族旅行
2023 年 8 月 11 日
It was comfortable enough and in a safe area which helps food travelling. Nice location closer to a great mall.
Naoko
2023 年 8 月に 4 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2023 年 8 月 11 日)
Thank you for taking the time to post your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to show you the real, world-class experience upon which we’ve built our reputation. Richard
Marriott La Jolla General Managerからの返信 (投稿日 : 2023 年 7 月 9 日)
Thank you very much for your comments regarding our lobby and general cleanliness and safety. We appreciate you staying with us and we look forward to welcoming you back soon. Richard
6/10 (普通)
ONO
2023 年 3 月 2 日
ONO
2023 年 2 月に 10 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2023 年 3 月 22 日)
Than you very much for your review, it appears that we failed at meeting and exceeding your expectations. We hope to have the opportunity to welcoming you back soon for a better experience. I remain at your service, Richard Uribe
10/10 (非常に良い)
Chikara
2023 年 2 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Chikara
2023 年 2 月に 1 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2023 年 3 月 11 日)
Thank you very much for the high marks, we remain at your service and look forward to welcoming you back soon. Richard
8/10 (良い)
Toshifumi
2022 年 9 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Toshifumi
2022 年 9 月に 2 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2023 年 4 月 16 日)
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!
とても綺麗でスタッフの方も親切でした。部屋にコーヒーメーカーがあり毎朝美味しく頂きました。コーヒーをセットしなければ1杯分のお湯がでます。
歯ブラシがなかったのと、部屋のタオル交換を毎日していただけなかったのが残念でした。チェックイン時に、清掃をevery other dayとすると、タオル交換もそうなるようです。
Our stay was comfortable. However we did not realize that Internet was paid for hotel guests and parking was paid as well. Not a place I would recommend knowing you pay for daily internet service which most hotels offer complimentary.
Padhumai
2024 年 5 月に 1 泊滞在
JPからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Padhumani, On behalf of the entire hotel team, I want to thank you for your survey participation.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 (非常に良い)
Leon
2024 年 5 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was very good, although wasn’t great
Leon
2024 年 5 月に 1 泊滞在
JPからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Leon, On behalf of the entire hotel team, I want to thank you for your survey participation.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
2/10 (非常に不満)
candice
2024 年 5 月 25 日
気になった点 : スタッフとサービス
candice
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Manager からの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit. Richard
8/10 (良い)
David
家族旅行
2024 年 5 月 25 日
良かった点 : 設備とサービス
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Old bed. All ded springs were coming off. Parking was $36 not happy
David
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for your review, the mattresses have been inspected and replaced. Thank you for letting us know and we look forward to welcoming you back soon. Richard
6/10 (普通)
David
家族旅行
2024 年 5 月 24 日
良かった点 : スタッフとサービス
Easier to drive to than expected.
David
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you very much for your review. We look forward to welcoming you back during your next visit to La Jolla. Richard
10/10 (非常に良い)
Kevin、Jamison
2024 年 5 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Kevin
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
We are honored to know that you enjoyed your stay with us, thank you for sharing your review. We are always at your service and we look forward to welcoming you back soon! Richard Uribe
6/10 (普通)
Mario、Diamond Bar
家族旅行
2024 年 5 月 23 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Hotel is located near businesses (walking distance to many places to eat and shop) and ocean (less than 15min).
- Hotel charges $36 parking per night like many others do. No coffee in the lobby BUT an Starbucks shop only.
Mario
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you very much for sharing your review. We sincerely hope to improve and earn a higher score from your next visit. Thank you for staying with us and we look forward to welcoming you back soon. Richard
10/10 (非常に良い)
Eve
出張
2024 年 5 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and nice area
Eve
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you very much for sharing your review, we are glad to know that you enjoyed your stay with us and we look forward to welcoming you back soon. Richard
10/10 (非常に良い)
Monica
出張
2024 年 5 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Todo muy bien gracias
Monica
2024 年 5 月に 2 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Muchas gracias por compartir sus comentarios, estamos contentos de saber que disfruto su estadia. Nos mantemenos a sus ordenes. Richard Uribe, GM.
10/10 (非常に良い)
john
2024 年 5 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
john
2024 年 3 月に 2 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Wee are happy to know that you had a great stay, thank you for sharing your review. We also look forward to being of service to you again soon. Richard
10/10 (非常に良い)
Shiela
2024 年 5 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location near Westfield mall. Staff was great. Parking is expensive.
Shiela
2024 年 5 月に 2 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!
8/10 (良い)
Jae Pum
カップルで旅行
2024 年 5 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
I don't like bath tub
Jae Pum
2024 年 5 月に 4 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you very much for sharing your review. We will be updating our rooms in 2025 where some of the rooms will have walk in showers versus bath tubs. We hope to welcome you back soon. Richard
8/10 (良い)
Shanhong
2024 年 5 月 20 日
良かった点 : 清潔度、施設のコンディションと設備
Shanhong
2024 年 5 月に 2 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you very much for sharing your review. We are always at y our service and we look forward to welcoming you back soon. Richard Uribe, GM.
4/10 (不満)
Tikisha
2024 年 5 月 20 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Bad view, you have to pay for WiFi, hair in the tub, no jacuzzi
Tikisha
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you very much for your review and candid feedback. Your comments regarding cleanliness have been properly shared as we focus our efforts in improving and better serving you next time you visit us. WiFi is complimentary in all of our public spaces, please join Bonvoy for complimentary WiFi in your room. We look forward to welcoming you back during your next visit to La Jolla. Richard
10/10 (非常に良い)
Leila
カップルで旅行
2024 年 5 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
Leila
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
We are glad to know that you enjoyed your most recent stay with us, thank you for your review. We look forward to welcoming you back soon. Richard
10/10 (非常に良い)
Kyle
2024 年 5 月 20 日
Kyle
2024 年 5 月に 2 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you very much for sharing your review. We are glad to know that you enjoyed your most recent stay with us and we also look forward to welcoming you back during your next visit to the area. At your service, Richard
10/10 (非常に良い)
Madhav
2024 年 5 月 20 日
良かった点 : 施設のコンディションと設備
Madhav
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
We are glad to know that you enjoyed your stay and we look forward to welcoming you back again soon. Thank you for your review. Richard
4/10 (不満)
Roland Michael
2024 年 5 月 19 日
気になった点 : 施設のコンディションと設備
Roland Michael
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit. Richard
8/10 (良い)
Tamara
家族旅行
2024 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was disturbed to discover not only did I have to pay for parking but also access to the internet.
Tamara
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you very much for your review. I am sorry that you were not aware of our parking fees and that wifi in the guest room is not included. Wifi is complimentary to all Bonvoy members, please be sure to sign up at your next opportunity. Your complete satisfaction means very much to us, we have packages that include parking, please look into these for your future stays. We trust that you enjoyed your stay with us, we remain at your service and look forward to welcoming you back during your next visit to La Jolla. Richard
10/10 (非常に良い)
Cristina、La Jolla
2024 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They gave us our room when we arrived earlier. Thank you!
Cristina
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 19 日)
We are honored to know that you enjoyed your stay with us, thank you for sharing your review. We are always at your service and we look forward to welcoming you back soon! Richard Uribe
8/10 (良い)
soyoung
2024 年 5 月 18 日
良かった点 : 施設のコンディションと設備
This area is so queit and easy to use commute
soyoung
2024 年 5 月に 2 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you very much for your review, we are glad to know that you enjoyed your stay! We look forward to being of service to you again soon. Thank you for staying with us, Richard Uribe, GM.
8/10 (良い)
Alla
2024 年 5 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Alla
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you very much for sharing your review, we look forward to being of service to you again in the near future. Richard Uribe, GM.
10/10 (非常に良い)
Grely
出張
2024 年 5 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very pretty hotel
Grely
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
We are glad to know that you enjoyed your stay and we look forward to being of service to you again soon. Thank you for sharing your review. Richard
10/10 (非常に良い)
Jungho
2024 年 5 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall very satisfactory, access to patio area and being able to ventilate the room myself are greatest among all other hotels. But the main reason for choosing this hotel was gym. great machines.
Jungho
2024 年 5 月に 3 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you very much for sharing your review along with your recognition. We are glad to know that you enjoyed our brand new fitness center, thank you for your mention of it. We remain at your service and we look forward to welcoming you back soon. Richard Uribe
10/10 (非常に良い)
Lupe
カップルで旅行
2024 年 5 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed how easy our check in and self parking was. The room was spacious and very clean. The shopping center was a 7minute walk. Overall, I will definitely stay there again.
Lupe
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Manager からの返信 (投稿日 : 2024 年 5 月 14 日)
We are delighted to know that you will return, thank you very much for sharing your review. Your kind comments have been properly shared. We look forward to being of service to you again soon. Richard
8/10 (良い)
PING、Katy
グループ旅行
2024 年 5 月 14 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Parking is too expensive and no breakfast.
PING
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Manager からの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you very much for your review. I am sorry that you were not aware of our parking fees and that breakfast was not included in your rate. Your complete satisfaction means very much to us, we have packages that include parking and breakfast, please look into these for your future stays. We trust that you enjoyed your stay with us, we remain at your service and look forward to welcoming you back during your next visit to La Jolla. Richard
10/10 (非常に良い)
Raymond
家族旅行
2024 年 5 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was an amazing stay. Clean and comfortable rooms, convenient parking, friendly staff,great proximity to shopping and restaurants, great view. I will definitely stay here again. Thank you.
Raymond
2024 年 5 月に 2 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you very much for sharing your review, we are glad to know that you enjoyed your stay with us and that you will be back. We look forward to being of service to you again soon. Richard
6/10 (普通)
Valerie
カップルで旅行
2024 年 5 月 13 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
For the price, really unimpressive. Updates are really needed.
Valerie
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Manager からの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for sharing your review and candid feedback. We will be having a renovation in 2025 and we hope to have new product soon and we thank you for your continued loyalty to our hotel. Thank you for staying with us. Richard
10/10 (非常に良い)
Leticia
2024 年 5 月 13 日
良かった点 : 設備とサービス
Wonderful
Leticia
2024 年 5 月に 2 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you very much for sharing your review. We are glad to know that you enjoyed your most recent stay with us and we also look forward to welcoming you back during your next visit to the area. At your service, Richard
10/10 (非常に良い)
Roman
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was clean & had great showers!
Roman
2024 年 5 月に 2 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for your review, your kind recognition has been shared with our housekeeping team. We are happy to know that you enjoyed your stay with us and we look forward to being of service to you again soon. Richard
10/10 (非常に良い)
Itzel
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Itzel
2024 年 5 月に 2 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you very much for your review and high marks. We remain at your service for future stays. Richard
10/10 (非常に良い)
David
2024 年 5 月 13 日
良かった点 : 清潔度、施設のコンディションと設備
David
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you so much for your review. We are delighted to know that you enjoyed your stay and we already look forward to welcoming you back soon. Thank you for staying with us. Richard
10/10 (非常に良い)
Leticia
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean/nice and safe hotel and area
Leticia
Marriott La Jolla General Manager からの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you very much for sharing your review, we are glad to know that you enjoyed your stay with us and we look forward to welcoming you back soon. Richard
4/10 (不満)
Poulett
家族旅行
2024 年 5 月 13 日
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス、施設のコンディションと設備
Some of the stuff was not very professional an not very welcoming
Poulett
2024 年 5 月に 2 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you very much for sharing your review. We are very sorry to learn about your experience, rest assured your comments will be properly shared for re training purposes. We hope to have the opportunity to welcome you back for a better experience. Richard
8/10 (良い)
Sarah、Saint Paul
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location
Great staff
Slightly dated
No hot tub
Lobby restaurant / bar cold/noisy
Sarah
2024 年 5 月に 2 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
We are glad to know that you enjoyed your most recent stay with us, thank you for your review. Your valuable feedback regarding temperature in the lobby has been shared as we focus our efforts in improving and better serving you during your next visit. We look forward to welcoming you back soon. Richard
10/10 (非常に良い)
Jacob
2024 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a nice relaxing place to recharge before your head into town
Jacob
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Manager からの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you very much for sharing your review, we are glad to know that you enjoyed your stay with us and we look forward to welcoming you back soon. Richard
8/10 (良い)
Khalid
家族旅行
2024 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice property. Rooms could definitely use an update, similar to the lobby and main areas.
Khalid
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
We are glad to know that you enjoyed your most recent stay with us, thank you for your review. We will have a full renovation in 2025 and we are very excited to having new product to offer in the near future. We look forward to welcoming you back soon. Richard
10/10 (非常に良い)
Karina
小さなお子様連れの家族旅行
2024 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had an awesome two-night stay at San Diego Marriott La Jolla. Big thanks to the team for making it great!
Karina
2024 年 5 月に 2 泊滞在
Marriott La Jolla General Manager からの返信 (投稿日 : 2024 年 5 月 12 日)
We are honored to know that you enjoyed your stay and that our team members making you feel valued. Your kind words of recognition have been shared. Thank you for your review and we look forward to welcoming you back soon. Richard
10/10 (非常に良い)
Rosemarie
出張
2024 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I always enjoy staying here. It’s an old hotel but renovated . It’s clean. And the staff is just so nice and accommodating. They make you feel happy !!
Rosemarie
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Managerからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you so much for sharing your kind words of recognition in your review. We are delighted to know that you enjoyed your stay and we already look forward to welcoming you back soon. Your review has been shared with the team members here at Marriott La Jolla. Thank you. Richard
10/10 (非常に良い)
Florica
2024 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Florica
2024 年 5 月に 3 泊滞在
Marriott La Jolla General Manager からの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for your review and high marks. We look forward to being of service to you during your next visit to the area. Richard
10/10 (非常に良い)
Jing
2024 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good
Jing
2024 年 5 月に 1 泊滞在
Marriott La Jolla General Manager からの返信 (投稿日 : 2024 年 5 月 13 日)
We are glad to know that you enjoyed your most recent stay with us, thank you for your review. We look forward to welcoming you back soon. Richard