2/10 (非常に不満)
Paul W.
2024 年 4 月 10 日
良かった点 : 清潔度
Skiing Disaster
I arrived at the property to find other people in the apartment. I assumed they had overrun their stay from the previous week, but no! They had booked the property for the same week as me. I called VRBO to ask them to help sort it out. They promised to call me back. They didn't call back. They could have found another property in the same area, they could have tried to help sort it out, but no, they clearly are just interested in taking the money and doing nothing for it. As for the host, I fail to understand how you can take two bookings for the same property for the same week and not notice for 3 months. Furthermore the instructions to enter the property were sent to both parties at the same time and still he didn't realise that the property had been double booked. In fairness to the host he sorted out alternative accommodation in a hotel, but I didn't want a hotel, I wanted a common space for me, my children and their French cousins to share. I'm so disappointed with VRBO, they did absolutely nothing to help and lied about calling me back. After a long day travelling, to arrive at your destination with your children and be faced with a situation like this is incredibly stressful. You would hope that the party you booked with would step up and try to help in some way. To be let down and left to sort it out yourself with a host who spoke little English is a crushing blow and took me a few days of the holiday to calm down from. In fact the whole holiday was ruined really.
Paul W.
2024 年 4 月に 7 泊滞在