ロビーラウンジ

ギャリア・二条城 京都の口コミ

4.5 out of 5
ギャリア・二条城 京都
中京区市之町 180-1, 京都市, 京都府

口コミ

10

最高に素晴らしい

評価 10 - 28 件の口コミ中 26 件が非常に良い" "
評価 8 - 28 件の口コミ中 2 件が良い" "
評価 6 - 28 件の口コミ中 0 件が普通" "
評価 4 - 28 件の口コミ中 0 件が不満" "
評価 2 - 28 件の口コミ中 0 件が非常に不満" "

10/10

清潔度

10/10

スタッフとサービス

9.6/10

設備とサービス

10/10

施設のコンディションと設備

10/10

環境への配慮

口コミ

10/10 (非常に良い)

SHINJI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 8 月に 1 泊滞在
ギャリア・二条城 京都からの返信 (投稿日 : 2022 年 8 月 15 日)
SHINJI  様 この度は、ギャリア・二条城 京都へご宿泊を賜りまして誠にありがとうございました。またご滞在の感想をお寄せいただき重ねて御礼申し上げます。 SHINJI 様のお帰りをスタッフ一同心よりお待ち申し上げております。

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 1 泊滞在
ギャリア・二条城 京都からの返信 (投稿日 : 2022 年 8 月 14 日)
Anonymous 様 この度は、ギャリア・二条城 京都へご宿泊並びにご滞在の評価をお寄せくださり誠にありがとうございました。またお会いできますことをスタッフ一同、心よりお待ち申し上げております。

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ご丁寧な対応ありがとうございました。 とても素敵な旅行になりました。 また機会があれば宿泊させてください。
2020 年 12 月に 1 泊滞在
知念 悦子からの返信 (投稿日 : 2021 年 1 月 1 日)
この度は、京都悠洛ホテル二条城別邸 Mギャラリーにご宿泊を賜りまして、誠にありがとうございました。また、貴重なお時間を頂戴し、お声をお寄せいただき重ねて御礼申し上げます。 京都でのご旅行の素敵な思い出の一端に、私どもをお選びいただき大変光栄でございます。 是非またご利用いただけますことを、スタッフ一同心よりお待ち申し上げております。       京都悠洛ホテル二条城別邸 Mギャラリー             クオリティーマネージャー                     知念 悦子

10/10 (非常に良い)

Deborah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
GARRYA Nijo Castle Kyotoからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Deborah,Thank you for the excellent rating. We're thrilled to learn that you had a five-star experience at our hotel. We continually strive to provide our guests with an enjoyable stay. If there's any specific feedback you could offer us for improvement, we'd be grateful. We look forward to welcoming you back in the near future and hope to make your next visit even more memorable.Best Regards,GARRYA Nijo Castle Kyoto Management Team

10/10 (非常に良い)

Arvli

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
GARRYA Nijo Castle Kyotoからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Arvli sama,Thank you so much for the stellar rating! We're thrilled to hear that you found your stay at our hotel to be excellent. While we wish you would have left a detailed review, we appreciate your feedback nonetheless. We continually strive to improve our service and hope to exceed your expectations on your next visit. Looking forward to welcoming you back soon!Best Regards,GARRYA Nijo Castle Kyoto Management Team

10/10 (非常に良い)

Chun Leong

2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Adam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Luxurious, tranquil, excellent service
The hotel is lovely, tranquil, secluded. The staff are incredible and service was top notch. Our room had a great view overlooking the castle moat, walls, and tops of the castle (of course in Kyoto by law you can't have a room high enough to view fully over the walls). The room was very clean, quiet, and nicely designed. We did not choose breakfast or dine at the restaurant/bar, however it looked very elegant. There are just so many places to experience in Kyoto outside the hotel. The only thing that could make this hotel even better would be if it had an onsen!
2023 年 11 月に 4 泊滞在
From Garrya Nijo Castle Kyotoからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Adam,Thank you for your glowing review. We are thrilled to hear that you had a GREAT stay with us in Kyoto. Your positive feedback is greatly appreciated, and we are delighted that we were able to meet your expectations. We value your opinion and will take your comments into consideration as we continuously strive to improve our services. We look forward to welcoming you back in the future and providing you with another perfect experience.Best Regards, GARRYA Nijo Castle Kyoto

10/10 (非常に良い)

pui lam

2023 年 11 月に 2 泊滞在
From Garrya Nijo Castle Kyotoからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear pui lam,Thank you for your high rating on expedia. We are thrilled to be able to make a good impression on you. The team and I look forward to the pleasure of your next visit.Best Regards,Garrya Nijo Castle Kyoto

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Luxury Boutique Hotel
This is a beautiful hotel in a perfect location. Rooms, public areas etc are immaculate with works class design and features. It has a luxury boutique feel to it with super friendly staff The only criticism is their somewhat inflexible approach to eating in the restaurant and access to the bar. Everything has to be pre- booked the day before when you may not be too sure of your plans and there’s little accommodation for any last minute changes. Other than that I’d 100 percent recommend the hotel if you want a peaceful and relaxing break in a city that is one of the jewels of the world.
2023 年 11 月に 3 泊滞在
GARRYA Nijo Castle Kyotoからの返信 (投稿日 : 2023 年 11 月 13 日)
Dear David,Thank you for your glowing review! We are thrilled to hear that you had a GREAT stay with us in Kyoto. Your positive feedback is greatly appreciated, and we are delighted that we were able to meet your expectations. We value your opinion and will take your comments into consideration as we continuously strive to improve our services. We look forward to welcoming you back in the future and providing you with another perfect experience.Best Regards,GARRYA Nijo Castle Kyoto, Management Team

8/10 (良い)

Hilary

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a magnificent property. The rigorous protocols around accessing the dining room and bar could bear a revisit including some more options on the menu and flexibility with ordering. A bar where you can just drop by without a reservation and certain meals without reservation like breakfast would be good. It is so beautiful that a fitness center would be a real add. Staff are striving for excellence on all levels but seem to have to follow some cumbersome protocols.
2023 年 11 月に 3 泊滞在
GARRYA Nijo Castle Kyotoからの返信 (投稿日 : 2023 年 11 月 10 日)
Dear. Hilary Thank you very much for choosing GARRYA Nijo Castle Kyoto as your place to stay during your recent visit to Kyoto. It was our pleasure to have you to accommodate with us.We delighted to learn that you liked the stay experience and offered us high scores for many of the survey categories. Moreover, thank you very much for your kindly compliments to our staff service. We will certainly pay more attention to our Foods and Beverage choice and quality at our restaurant Singular and seek for improvement to achieve your full expectation in the future. Your comments is extremely important to us!We hope to see you soon again during your next visit to Kyoto, allow us to have another chance to serve you.Best Regards,GARRYA Nijo Castle Kyoto, Service Management Team

10/10 (非常に良い)

Dale、 SAN FRANCISCO

2023 年 10 月に 3 泊滞在
From Garrya Nijo Castle Kyotoからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Dale,Thank you for your high rating on expedia. We are thrilled to be able to make a good impression on you. The team and I look forward to the pleasure of your next visit.Best Regards,Garrya Nijo Casle Kyoto

10/10 (非常に良い)

Kim

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel and staff was very gracious. Highly recommend
2023 年 9 月に 3 泊滞在
GARRYA Nijo Castle Kyotoからの返信 (投稿日 : 2023 年 10 月 7 日)
Dear Kim samaThank you very much for your compliment and offer us the highest score for our survey.Your valuable comment is extremely important to us and giving us a lot of energy to keep us continue to achieve our goal to provide personal touch service to valued guest. We hope to have another opportunity to serve you again in the future.Wish you all the bestSincerely yours,GARRYA Nijo Castle Kyoto, Management Team

10/10 (非常に良い)

Nikita

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful recently renovated hotel with an exceptionally friendly staff, great restaurants and amazing view of Nijō Castle. The only odd thing was the fact that one can barely fit even single carry-on suitcase into the closet.
2023 年 8 月に 3 泊滞在
GARRYA Nijo Castle Kyotoからの返信 (投稿日 : 2023 年 8 月 23 日)
Dear. Nikita samaThank you very much for choosing GARRYA Nijo Castle Kyoto as your place to stay during your recent visit to Kyoto. It was our pleasure to have you to accommodate with us.We delighted to learn that you liked the stay experience and offered us full scores for most of the survey categories. Moreover, thank you very much for your kindly compliments to our staff service. On the other hands, size / space of the closet is a design of the hotel that we need to seek for improvement, although some of the rooms has a little bigger space for the closet. Your comments is extremely important to us!We hope to see you soon again during your next visit to Kyoto, allow us to have another chance to serve you.Best Regards,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

10/10 (非常に良い)

Billy

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic hotel. The property and room were immaculately clean and beautiful. Staff were attentive, helpful and friendly. The location is in a quiet neighborhood and conveniently close a subway station for travel throughout the city. My family thoroughly enjoyed our stay here.
2023 年 8 月に 1 泊滞在
GARRYA Nijo Castle Kyotoからの返信 (投稿日 : 2023 年 8 月 9 日)
Dear Billy sama Warm greeting from GARRYA Nijo Castle Kyoto.Thank you very much for your recent visiting in Kyoto and choosing us as your place to stay.We delight to learn that you enjoyed your Kyoto experience with us; Moreover, your kind compliment to our staff service are giving us a lot of energy to keep us continue to achieve our goal to provide personal touch service to valued guest. We are a small scale hotel, hope to give every customer a feeling of their another home in Kyoto away from their home. We wish you all the best and hope to have another chance to seeing you soon in the future. Sincerely yours, Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

10/10 (非常に良い)

Carl K

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing service
2023 年 6 月に 4 泊滞在
GARRYA Nijo Castle Kyotoからの返信 (投稿日 : 2023 年 8 月 9 日)
Dear Carl K sama Greeting from GARRYA Nijo Castle Kyoto.Thank you very much for choosing us as your place to stay for your Kyoto trip.We delight to learn that you enjoyed your Kyoto experience with us; Moreover, your kind compliment to our staff service. We wish you all the best and looking forward to have another chance to serve you again in the future. Your Faithfully, Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

10/10 (非常に良い)

Justin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My wife and I will always remember our stay. We came here for our honeymoon and were impressed by the excellent quality of the rooms as well as the service. The team that works here is one of a kind and I am so grateful for all of their efforts. Their attention to detail added a great deal of happiness to our already wonderful honeymoon in Japan. This is now our favorite place that we have ever stayed.
2023 年 5 月に 4 泊滞在
GARRYA Nijo Castle Kyotoからの返信 (投稿日 : 2023 年 5 月 30 日)
Dear Justin samaWarm greeting from GARRYA Nijo Castle Kyoto.Thank you very much for your recent visiting in Kyoto and choosing us as your place to celebrate your honeymoon with madam.We delight to learn that you enjoyed your Kyoto experience with us; Moreover, your kind compliment to our staff service are giving us a lot of energy to keep us continue to achieve our goal to provide personal touch service to valued guest. We are a small scale hotel, hope to give every customer a feeling of their another home in Kyoto away from their home.We wish you and madam all the best and hope to have another chance to seeing you soon in the future.Sincerely yours,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

10/10 (非常に良い)

thierry

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Top !
Excellent accueil dans un très bel endroit à la croisée d’un ryokan traditionnel et d’un hôtel 5* classique On a adore
2023 年 4 月に 2 泊滞在
GARRYA Nijo Castle Kyotoからの返信 (投稿日 : 2023 年 5 月 30 日)
Dear thierry samaThank you for staying at GARRYA Nijo Castle Kyoto during your recent visit to Kyoto, Japan. It was our pleasure to have you to accomodated with us. We delighted to learn that you enjoyed your stay experience and the design atmosphere of the hotel. Your feedback is extremely valuable to us! Thank you very much for your valuable time. We hope to see you soon during your next visit to Kyoto. Looking forward to serving you again. Best Regards, Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

10/10 (非常に良い)

Ethan

2023 年 4 月に 5 泊滞在
GARRYA Nijo Castle Kyotoからの返信 (投稿日 : 2023 年 5 月 30 日)
Dear Ethan samaWarm greeting from GARRYA Nijo Castle Kyoto.Thank you very much for your recent staying with us. We appreciated your valuable time to share your feedback and we delighted to learn that you liked the stay experience and offered us full scores for all of the survey categories. Your comments is extremely important to us!We hope we will have another chance to serve you again in the earliest future. Wish you all the best!Sincerely yours,Timothy HuiGARRYA Nijo Castle Kyoto, Front Office Manager

10/10 (非常に良い)

Tsz Chung

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
房間大,出行方便,安靜,乾淨,服務好。缺點是貴,早餐不夠吃且天天都一樣。
2023 年 3 月に 4 泊滞在
GARRYA Nijo Castle Kyotoからの返信 (投稿日 : 2023 年 4 月 14 日)
Dear Tsz Chung sama,Thank you for staying at GARRYA Nijo Castle Kyoto during your recent visit to Kyoto, Japan. t was our pleasure to have you to stay with us.We appreciated the feedback from you regarding the number of choices and portions of foods from restaurant Singular. I will certainly report to the top management team to seek of further improvements. Thank you very much for your kindly compliments to our staff service.We delighted to learn that you also liked the stay experience, design and location of the hotel. Your comments is extremely valuable to us! Thank you very much.We hope to see you soon during your next visit to Kyoto.Looking forward to serving you again.Best Regards,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

8/10 (良い)

Minsok

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed the modern interior and wished a little bit brighter lighting. An excellent hotel.
2023 年 3 月に 3 泊滞在
GARRYA Nijo Castle Kyotoからの返信 (投稿日 : 2023 年 4 月 14 日)
Dear Minsok sama,Thank you for staying at GARRYA Nijo Castle Kyoto during your recent visit to Kyoto, Japan. It was our pleasure to have you to stay with us.We appreciated the feedback from you regarding the lighting at the hotel. The reason for us to reduce the lighting in the evening is because we would like our guest to enjoy the scenery change at the lobby. I will certainly report to the top management team to seek of further improvements in order to let customer enjoy and convenience. Thank you very much for your kindly compliments to our design of the hotel.We hope to see you soon during your next visit to Kyoto.Looking forward to serving you again.Best Regards,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

10/10 (非常に良い)

Ed、Johnstown

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was impeccable and beautiful. The staff was phenomenal, extremely helpful, and exceptionally polite.
2023 年 3 月に 1 泊滞在
GARRYA Nijo Castle Kyotoからの返信 (投稿日 : 2023 年 3 月 23 日)
Dear Mr. Ed,Thank you for choosing to stay at GARRYA Nijo Castle Kyoto during your recent visit to Kyoto, Japan. It was a pleasure to have you with us.We delighted to hear that you enjoyed your stay experience and the design of the hotel. Moreover, thank you very much for your kindly compliments to our staff service. Your comments is extremely valuable to us! Please allow me to share with my team.We hope to see you soon during your next visit to Kyoto.Looking forward to serving you again.Best Regards,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

10/10 (非常に良い)

eun hye

2023 年 3 月に 1 泊滞在
GARRYA Nijo Castle Kyotoからの返信 (投稿日 : 2023 年 3 月 23 日)
Dear eun hye samaThank you for choosing to stay at GARRYA Nijo Castle Kyoto during your recent visit to Kyoto, Japan. It was our truly pleasure to have you with us.We appreciated the time you offered and rated us full score on your stay feedbackPlease take great care of yourself.Looking forward to serving you again.Best Regards,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

10/10 (非常に良い)

Carl-Emil

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 1 月に 2 泊滞在
GARRYA Nijo Castle Kyotoからの返信 (投稿日 : 2023 年 3 月 23 日)
Dear Carl-Emil sama,Thank you very much for choosing GARRYA Nijo Castle Kyoto during your recent visit to Kyoto, Japan. It was our pleasure to have you with us.We appreciated the feedback from you and rated us full score for your stay experience this time.We hope to see you soon during your next visit to Kyoto.Looking forward to serving you again.Wishing you all the best and happiness of the year!Sincerely yours,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

10/10 (非常に良い)

Jan

2022 年 12 月に 2 泊滞在

10/10 (非常に良い)

Sara

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A treasure in a city of treasures. A place for a magical weekend or extended stay. The setting is beautifully designed both the public areas and the rooms. The staff are super helpful and nice and will go the extra mile to help you enjoy your time in Kyoto. Top recommendation!
2022 年 10 月に 4 泊滞在
Garrya Nijo Castle Kyotoからの返信 (投稿日 : 2022 年 11 月 8 日)
Dear. Sara Thank you very much for your stay at Garrya Nojo Castle Kyoto.We appreciate your review very much.We saw how comfortable you stayed and we feel very happy.We will continue to promote better service in the future.We sincerely look forward to your next visit.Yours SincerelyGarrya Nijo Castel KyotoFrom all Staff

10/10 (非常に良い)

Thomas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing architecture and rooms. Attentive staff was beyond expectations, even for Japan. Love this place.
2022 年 10 月に 1 泊滞在
All Staffからの返信 (投稿日 : 2022 年 10 月 19 日)
Greetings from Garrya Nijo Castle Kyoto.Thank you for the excellent reviews, Mr. Thomas.We are pleasure you like our building architecture and rooms.All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback. We look forward to welcoming you back to Garrya Nijo Castle KyotoWarm Regards, Garrya Nijo Casle KyotoFrom All staff.