Upon arrival we were very impressed with the hotel. Beautiful views, a more than comfortable 'Botan' room, and all the little extras. However, upon returning to our room after a lovely dinner out, we were ready to use the internet to watch a favourite drama of ours, and yet we were completely unable to connect. Both our laptops (Windows 7 and 8) required a username to access the internet in our rooms. We asked the staff at the front desk and he had no idea. A guest in the hotel said if your laptop is Windows 7 or newer, you cannot use the internet in your room because it requires a username that the hotel does not even have. We asked the staff to call someone but he merely tutted and walked around a bit before giving up and asking us to just use the internet in the lobby. Not quite what we had in mind. In the morning, we complained that we were unable to connect, and all we were told was 'We are very sorry. We are in a remote area and the weather sometimes affects the connection'... yet there was no problem with the internet in the lobby. After saying how very unhappy we were to not even be able to use internet in a room that we had paid over $300 for, nothing was offered to us. No compensation; nada. We asked for the manager's email to complain in writing and all we were given was the hotel website's email address. I don't often complain, but the staff were completely incompetent and just ruined the whole experience for us.