スイート キングベッド 1 台 | セーフティボックス (室内)、デスク、遮光カーテン、防音設備

ラマダ アンコール キエフの口コミ

4 out of 5
ラマダ アンコール キエフ
103 Stolichnoe Shosse, Kyiv

口コミ

9.0

とても素晴らしい

評価 10 - 135 件の口コミ中 78 件が非常に良い" "
評価 8 - 135 件の口コミ中 44 件が良い" "
評価 6 - 135 件の口コミ中 7 件が普通" "
評価 4 - 135 件の口コミ中 4 件が不満" "
評価 2 - 135 件の口コミ中 2 件が非常に不満" "

9.6/10

清潔度

9.0/10

スタッフとサービス

9.2/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

Bent

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Det er et godt Hotel.
Det er et godt Hotel. Der er Kaffe på værelset. Dog var det lidt koldt på værelset og det kunne vist ikke gøres bedre. Morgenmaden er rigtig god og varieret.
2022 年 1 月に 1 泊滞在
Annaからの返信 (投稿日 : 2022 年 2 月 8 日)
Dear Mr. Bent! Let me take this opportunity to thank you for choosing to stay at Ramada Encore Kyiv and for taking the time to provide us with your feedback. It was a big pleasure to know that you had a good stay with us and enjoy the hotel facilities! We are sorry for low temperature which was in the your room and hope to see you again for improve your experience about us. Looking forward to welcoming you back again! Best regards, Reception team

10/10 (非常に良い)

Edward

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was perfect except for the tub and shower the tub was on an elevated platform which made it tricky to step in and especially out of the tub without slipping If I were the property owner, I would address this situation before someone slipped and fell
2021 年 12 月に 8 泊滞在
Annaからの返信 (投稿日 : 2021 年 12 月 27 日)
Dear Mr. Edward, thank you for your sharing a great comment about your recent stay. We are flattered to know that your staing in our hotel was enjoid and good. And of course thank you for request about bath, we will heed your advice at the future. It has been a pleasure hosting you and we are looking forward to welcoming you back again in the not-too-distant-future. Best regards, Reception team, Anna

10/10 (非常に良い)

Pedro P Leal

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the hospitality they had provided.
2021 年 11 月に 6 泊滞在
Annaからの返信 (投稿日 : 2021 年 12 月 27 日)
Dear Pedro, first of all let me get seize the opportunity to express our gratitude for sharing your excellent review. Your feedback is very important for us as we are always striving to achieve the highest standards to exceed your expectations. We are happy to know that you appreciated the efforts of our staff. Again thank you for staying with us and we are looking forward to see you again at the Ramada Encore Kyiv! Best regards, Reception team, Anna

10/10 (非常に良い)

Abdulaziz

2021 年 8 月に 1 泊滞在
Annaからの返信 (投稿日 : 2021 年 10 月 13 日)
Dear Mr. Abdulaziz, We are very thankfull for your review! We will be very glad to see you next time at our hotel. Also we are very thankful for your review, we are very pleased that your stay at our hotel was enjoy. Looking forward to see you again! With the best regards, Reception team

10/10 (非常に良い)

SELÇUK

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 8 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Confortable double bed, free bottled water, good breakfast. Dining room service was inattentive.
2021 年 7 月に 4 泊滞在

8/10 (良い)

Gaston

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Vriendelijk en behulpzaam personeel.
Vriendelijk personeel, zeer ruime kamer gekregen. Ontbijt en diner is wel ok, maar mag wel beter. Steak was trouwens we super. Naast groot winkelcentrum. Maar niet dichtbij de stadskern. Grote ontsluitingsweg dichtbij hotel.
2021 年 6 月に 4 泊滞在

10/10 (非常に良い)

Tafara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel and shopping mall
Nice hotel attached to a supermarket and shopping mall. It is far from the center, but the quality of everything in the hotel is very good.
2021 年 3 月に 1 泊滞在
Nataliia Rohovskaからの返信 (投稿日 : 2021 年 3 月 29 日)
Dear Valued Guest, Thank you for taking time to review your recent stay in Ramada Encore Kyiv. It was with a big pleasure to know that you had a great stay with us and enjoyed the hotel facilities. Once again thank you for staying with us and we are looking forward to welcoming you back in the not-too-distant future! Best Regards, Nataliia Rohovska Front Office Manager

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nettes Personal und tolle Zimmer.
Super Hotel am Flughafen. Extrem nettes und bemühtes Personal und geräumige Zimmer!
2020 年 12 月に 1 泊滞在
Nataliia Rohovskaからの返信 (投稿日 : 2020 年 12 月 24 日)
Dear Valued Guest, First of all, let me get seize the opportunity to thank you for a wonderful feedback. It was with a big pleasure to know that you had a great stay with us and enjoyed the hotel facilities. Delivering warm hospitality service to our guests is our main goal and we are delighted about your appreciation to our team. Your valuable complimenting words have been shared with each member. Once again thank you for staying with us and we are looking forward to welcoming you back to Ramada Encore Kyiv soon! Best Regards, Nataliia Rohovska Front Office Manager

8/10 (良い)

Gemali

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
good
I’m satisfed
2020 年 10 月に 6 泊滞在
Nataliia Rohovskaからの返信 (投稿日 : 2020 年 12 月 24 日)
Dear Guest, First of all, let me get seize the opportunity to express our gratitude for sharing your review. Your guest's feedback is very important to us as we are always striving to achieve the highest standards to exceed your expectations. Again, thank you for staying with us and we are looking forward to welcoming you back to Ramada Encore Kyiv soon! Best Regards, Nataliia Rohovska Front Office Manager

10/10 (非常に良い)

Thomas

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Another hreat hotel stay
Yet again I had the best service in a long time. I can higligy recommend this hotel.
2020 年 3 月に 1 泊滞在
Nataliia Rohovskaからの返信 (投稿日 : 2020 年 3 月 14 日)
Dear Mr. Thomas, First of all, let me get seize the opportunity to thank you for a wonderful feedback. It was with a big pleasure to know that you had a great stay with us and enjoyed the hotel facilities. Delivering warm hospitality service to our guests is our main goal and we are delighted about your appreciation to our team. Your valuable complimenting words have been shared with our team. Once again thank you for staying with us and we are looking forward to welcoming you back to Ramada Encore Kyiv soon! Best Regards, Nataliia Rohovska Front Office Manager

10/10 (非常に良い)

Thomas

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent service!
I had a great service. Got picked up at the Airport outside normal hours. Everything prepared when arriving to the hotel. Got a very nice upgrade of the room. I spend arround 100 days a year on hotels. This was one of the best experiences I have had in years.
2020 年 3 月に 1 泊滞在
Kind regards, Guest Relations Manager, Yana Popovaからの返信 (投稿日 : 2020 年 3 月 12 日)
Dear Mr. Jorgensen! Thank you for giving us such an excellent feedback following your recent stay at Ramada Encore Kyiv! It was a real pleasure having you as our guest. We are pleased that you had a wonderful stay and we are flattered to hear that you consider your experience with us as one of the best you had in many years. Delivering the best hospitality service to our guests is our main goal and we are truly delighted that we have achieved it. We are looking forward to welcome you back to Ramada Encore Kyiv in the near future!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Superb stay. Shuttle service is easy Not too far away from center. Everything was perfect.
2020 年 2 月に 2 泊滞在
Kind regards, Guest Relations Manager, Yana Popovaからの返信 (投稿日 : 2020 年 3 月 12 日)
Dear guest, Thank you for sharing your impressions from your recent stay with us. We are happy to hear that you were most delighted with the hospitality and shuttle bus service you experienced at Ramada Encore Kyiv. We hope to welcome you back soon to create more memories for you!

4/10 (不満)

Player、Frankfurt am Main

良かった点 : スタッフとサービス
Verzogene Fenster(-rahmen) mit einem ca. 3 mm breiten Spalt, durch den der Lärm der am Hotel vorbeiführenden Hauptverkehrsstraßen (Autobahnen) ungehindert ins Schlafzimmer dringt und für eine schlaflose Nacht gesorgt hat (Zimmer 1711). Des Weiteren liegt das Hotel NICHT in Kiew (16 km vom Zentrum und jeglichem Geschehen entfernt)!
2020 年 1 月に 3 泊滞在
Nataliia_Rohovskaからの返信 (投稿日 : 2020 年 1 月 29 日)
Dear Guest, Thank you for sharing your experience related to your recent stay with us. We were concerned to read your comment about the inconvenience you have met during the stay. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. We indeed apologize if we have come short of meeting your expectations and rest assured that each comment is reviewed with members of the concerned teams and adjusted where ever possible. Despite a little distanced location from the city center, we are providing free shuttle transportation to the main places of sightseeing in Kyiv, e.g. European square and Poshtova Square where our guest enjoys exploring our historical capital. I am looking forward to welcoming you back to Ramada Encore Kyiv and taking care of your comfortable stay personally! Best Regards, Nataliia Rohovska Front Office Manager

10/10 (非常に良い)

Stan、New York

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice and clean place Staff is helpful and friendly 10
2020 年 1 月に 1 泊滞在
Kind regards, Guest Relations Manager, Yana Popovaからの返信 (投稿日 : 2020 年 3 月 12 日)
Dear Stan, Thank you for taking your time to share your complimenting words with us! Please be sure that your valued feedback will be shared with the relevant departments. We are very delighted to hear that you enjoyed your stay with us at Ramada Encore Kyiv! We look forward to your next visit!

10/10 (非常に良い)

James、San Antonio Texas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good hotel I plan on staying there again clean and excellent service
2020 年 1 月に 1 泊滞在
Nataliia Rohovskaからの返信 (投稿日 : 2020 年 1 月 17 日)
Dear Mr. James, First of all, let me get seize the opportunity to express our gratitude for sharing your review. Your feedback is very important to us as we are always striving to achieve the highest standards to exceed your expectations. We are delighted to know that you enjoyed our service. It has been a pleasure hosting you and we are looking forward to welcoming you back again in the not-too-distant-future. Best Regards, Nataliia Rohovska Front Office Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
front desk staff --very good Cafe and restaurant- very average
2019 年 10 月に 2 泊滞在
Guest Relations team, Yanaからの返信 (投稿日 : 2019 年 11 月 21 日)
Dear Valued guest! It has been pleasure hosting you in Ramada Encore Kyiv. We appreciate your good feedback and your valuable complimenting words have been shared with our Front Desk team! Your comments regarding the restaurant is is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Once again thank you for staying with us and we are looking forward to welcoming you back to Ramada Encore in not-too-distant future! Best regards,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 9 月に 1 泊滞在
Guest Relations Team, Yanaからの返信 (投稿日 : 2019 年 11 月 22 日)
Dear guest, thank you so much for taking the time to leave this great 5-star rate. We really appreciate you being a loyal customer and helping to share the word about us. We look forward to your next visit in Ramada Encore Kyiv!

10/10 (非常に良い)

Vitaly、 Goshen IN

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent facility, super friendly staff, clean, superb brakfest, will definitely stay again, highly recommend
2019 年 10 月に 3 泊滞在
Guest Relations Team, Yanaからの返信 (投稿日 : 2019 年 11 月 22 日)
Thank you for giving us such an excellent feedback following your recent stay at Ramada Encore Kyiv! We are pleased that you had a wonderful stay and enjoyed our service. We look forward to welcome you back soon!

8/10 (良い)

宿泊されたお客様

2019 年 10 月に 4 泊滞在
Guest Relations Team, Yanaからの返信 (投稿日 : 2019 年 11 月 22 日)
Dear guest, Thank you for sharing your impressions from your recent stay with us at Ramada Encore Kyiv! We look forward to welcome you back again, Best regards.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice rooms, friendly staff, Good bed Good shower. Good breakfast fascilities
2019 年 10 月に 1 泊滞在
Guest Relations Team, Yanaからの返信 (投稿日 : 2019 年 11 月 22 日)
Dear guest, we are very delighted to hear that you enjoyed your stay with us! Your encouraging compliments will be forwarded to the team and we are looking forward to welcome you again as our guest at Ramada Encore Kyiv!

10/10 (非常に良い)

Vitaly、Indiana, IN

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent facility, super friendly, absolutely fantastic breakfast, overall super positive experience, definitely recommend, will stay there again for sure.
2019 年 10 月に 6 泊滞在
Yana Popova, Guest Relations Team からの返信 (投稿日 : 2019 年 10 月 23 日)
Dear Vitaliy! Thank you for your real time feedback about your stay in Ramada Encore Kyiv. We are flattered to know that you enjoyed the super friendly staff and our breakfast! We appreciate your recognition of our team's excellent service. Looking forward to greet and meet you at Ramada Encore Kyiv again! Best regards,

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 9 月に 3 泊滞在
Angela Borysenkoからの返信 (投稿日 : 2019 年 9 月 17 日)
Dear Valued Guest, Thank you for taking time to share your feedback with us! Look forward to welcome you back to Ramada Encore Kyiv. Sincerely, Angela Borysenko Front Office Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 8 月に 1 泊滞在
Angela Borysenkoからの返信 (投稿日 : 2019 年 9 月 4 日)
Dear Valued Guest, It has been pleasure hosting you in Ramada Encore Kyiv. Thank you for your 5* ratings. We are looking forward to welcoming you back to Ramada Encore soon! Best regards, Angela Borysenko Front Office Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is attached to a shopping center. I was not able to spend a lot of time there, but what I saw was nice Coming off the brightly lit elevator into a dark floor was always a bit disconcerting.
2019 年 6 月に 2 泊滞在
Angela Borysenkoからの返信 (投稿日 : 2019 年 7 月 23 日)
Dear Valued Guest, It has been pleasure hosting you in Ramada Encore Kyiv. Thank you for your comments. We are delighted to know that you enjoyed our fortunate location on the same territory with the mall that offers different kinds of entertainment and shopping facilities. Again thank you for staying with us and we are looking forward to welcoming you back to Ramada Encore soon! Best regards, Angela Borysenko Front Office Manager

10/10 (非常に良い)

Amber

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing hotel
Customer service and food in hotel restaurant was amazing!!!
2019 年 7 月に 1 泊滞在
Angela Borysenkoからの返信 (投稿日 : 2019 年 7 月 10 日)
Dear Amber, Thank you for staying with us and sharing a wonderful comment about your recent stay in Ramada Encore Kyiv. We are flattered to know that you enjoyed the hospitality of our team. Moreover, it is indeed pleasing that you had the opportunity to indulge yourself in our restaurant. Wre looking forward to welcoming you back again in the not-too-distant-future. Best regards, Angela Borysenko Front Office Manager

10/10 (非常に良い)

宿泊されたお客様

2019 年 6 月に 1 泊滞在
Angela Borysenkoからの返信 (投稿日 : 2019 年 6 月 5 日)
Dear Valued Guest, Thank you for staying with us and rating us with the highest mark. Delivering warm hospitality service to our guests is the main goal and we are delighted that we achieved it. Wre looking forward to welcoming you back again in the not-too-distant-future. Best regards, Angela Borysenko Front Office Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing breakfast, big variety and very tasty. Clean and modern
2019 年 5 月に 4 泊滞在
Angela Borysenkoからの返信 (投稿日 : 2019 年 6 月 5 日)
Dear Valued Guest, Thank you for staying with us and sharing a wonderful comment about your recent stay in Ramada Encore Kyiv. We are flattered to know that you enjoyed the hotel perfect location and the hospitality of our team. Moreover, it is indeed pleasing that you had the opportunity to indulge yourself with delicious breakfast in our restaurant. We are looking forward to welcoming you back again in the not-too-distant-future. Best regards, Angela Borysenko Front Office Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was terrific,the staff was exceptionally friendly and everything was clean and well maintained.
2019 年 5 月に 5 泊滞在
Angela Borysenkoからの返信 (投稿日 : 2019 年 5 月 14 日)
Dear Valued Guest, Thank you for taking time to review your recent stay in Ramada Encore Kyiv. Delivering warm hospitality service to our guests is the main goal and we are delighted about your appreciation to our team. Your complimenting and encouraging words have been shared with them. It has been a pleasure hosting you and we are looking forward to welcoming you back again in the not-too-distant-future. Best regards, Angela Borysenko Front Office Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very accommodating and very friendly. Simply could not have been a better choice!!
2019 年 4 月に 10 泊滞在
Angela Borysenkoからの返信 (投稿日 : 2019 年 5 月 8 日)
Dear Valued Guest, It has been pleasure hosting you in Ramada Encore Kyiv. We appreciate your great feedback and 100% recommendation of our hotel. Your valuable complimenting words have been shared with our team. We are looking forward to welcoming you back to Ramada Encore soon! Front Office Manager Angela Borysenko

10/10 (非常に良い)

Yuri

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best vocation
Good hotel, best location, excellent room.Enjoyed the stay.
2019 年 4 月に 5 泊滞在
Angela Borysenkoからの返信 (投稿日 : 2019 年 5 月 1 日)
Dear Yuriy, Thank you for staying with us and sharing a wonderful comment about your recent stay in Ramada Encore Kiev. We are flattered to know that you enjoyed the hotel perfect location and excellent room. It has been a pleasure hosting you and we are looking forward to welcoming you back again in the not-too-distant-future. Best regards, Angela Borysenko Front Office Manager

2/10 (非常に不満)

Janna

Keinen Shuttlebus zum Flughafen
2019 年 3 月に 1 泊滞在
Angela Borysenkoからの返信 (投稿日 : 2019 年 5 月 6 日)
Dear Ms. Janna, Thank you for chosing Ramada Encore Kyiv for your stay. With regret to know that you did not experience a free airport shuttle bus. It is available as per the schedule to / from the airport, and our team would be more than happy to book a seat for you. Please let us know about your next stay to make it unforgettable. Kind regards, Front Office Manager Angela Borysenko

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Vooral de vriendelijkheid en behulpzaamheid van het personeel was opvallend goed.
2019 年 2 月に 2 泊滞在
Angela Borysenkoからの返信 (投稿日 : 2019 年 2 月 21 日)
Dear Valued Guest, Thank you for staying with us and sharing a wonderful comment about your recent stay in Ramada Encore Kiev. We are flattered to know that you enjoyed the hospitality of our team. It has been a pleasure hosting you and we are looking forward to welcoming you back again in the not-too-distant-future. Best regards, Angela Borysenko Front Office Manager

8/10 (良い)

Dennis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 1 月に 1 泊滞在
Angela Borysenkoからの返信 (投稿日 : 2019 年 2 月 23 日)
Dear Dennis, Thank you for choosing Ramada Encore Kyiv for your stay! We appreciate guest's feedback as we are always striving to achieve the highest standards to exceed your expectations. We are looking forward to welcoming you back soon! Best regards, Angela Borysenko Front Office Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A wonderful, friendly hotel that really caters to their customers. The only place I will stay when I'm in Kiev, which is a couple of times a year.
2018 年 12 月に 1 泊滞在
Angela Borysenkoからの返信 (投稿日 : 2019 年 2 月 14 日)
Dear Valued Guest, Thank you for staying with us and sharing a wonderful comment about your recent stay in Ramada Encore Kiev. We are flattered to know that you enjoyed the hotel perfect location and the hospitality of our team. Moreover, it is indeed pleasing to know that you consider us as the only place to stay in Kiev. We are looking forward to welcoming you back again in the not-too-distant-future. Best regards, Angela Borysenko Front Office Manager

10/10 (非常に良い)

宿泊されたお客様

2018 年 11 月に 4 泊滞在
Igor Vorobeiからの返信 (投稿日 : 2018 年 11 月 23 日)
Dear Guest, Warm greetings from Ramada Encore Kiev. Thank you very much for having taken the time to write the feedback about your experience at our hotel. It is a pleasure to see that you totally enjoyed everything during your stay at our hotel. Delivering warm hospitality service to our guests is our main goal and we are delighted about your appreciation to our team. Your valuable complimenting words have been shared with our team. I would like to thank you one more time that you already let us know with your feedback about your stay experience. Looking forward to welcoming you back to Ramada Encore soon! Best regards, Igor Vorobei Front Office Manager

10/10 (非常に良い)

Mike

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent property
Very nice hotel with great service, restaurants, and comfort.
2018 年 11 月に 2 泊滞在
Igor Vorobeiからの返信 (投稿日 : 2018 年 11 月 16 日)
Dear Mike, Warm greetings from Ramada Encore Kiev. Thank you very much for having taken the time to write the feedback about your experience at our hotel. It is a pleasure to see that you totally enjoyed everything during your stay at our hotel. Delivering warm hospitality service to our guests is our main goal and we are delighted about your appreciation to our team. Your valuable complimenting words have been shared with our team. I would like to thank you one more time that you already let us know with your feedback about your stay experience. Looking forward to welcoming you back to Ramada Encore soon! Best regards, Igor Vorobei Front Office Manager

4/10 (不満)

Stephen

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、客室の快適度
2018 年 10 月に 3 泊滞在
Igor Vorobeiからの返信 (投稿日 : 2018 年 11 月 16 日)
Dear Stephen, Thank you very much for having taken the time to write the feedback about your experience at our hotel. I am so sorry to see that we have failed to fulfil your expectations of a perfect stay experience. I want to use this response to apologize in person for all inconveniences that you had with our elevators and restaurant service. I would like to ask you to provide us more information about your previous stay as this will help us to improve our service for your next stay. Looking forward to welcoming you back to Ramada Encore soon! Best regards, Igor Vorobei Front Office Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 9 月に 1 泊滞在
Igor Vorobeiからの返信 (投稿日 : 2018 年 9 月 27 日)
Dear Guest, Warm greetings from Ramada Encore Kiev. Thank you very much for having taken the time to write the feedback about your experience at our hotel. It is a pleasure to see that you totally enjoyed everything during your stay at our hotel. Delivering warm hospitality service to our guests is our main goal and we are delighted about your appreciation to our team. Your valuable complimenting words have been shared with our team. I would like to thank you one more time that you already let us know with your feedback about your stay experience. Looking forward to welcoming you back to Ramada Encore soon! Best regards, Igor Vorobei Front Office Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 9 月に 1 泊滞在
Igor Vorobeiからの返信 (投稿日 : 2018 年 9 月 26 日)
Dear Guest, Warm greetings from Ramada Encore Kiev. Thank you very much for having taken the time to write the feedback about your experience at our hotel. It is a pleasure to see that you totally enjoyed everything during your stay at our hotel. Delivering warm hospitality service to our guests is our main goal and we are delighted about your appreciation to our team. Your valuable complimenting words have been shared with our team. I would like to thank you one more time that you already let us know with your feedback about your stay experience. Looking forward to welcoming you back to Ramada Encore soon! Best regards, Igor Vorobei Front Office Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 9 月に 1 泊滞在
Igor Vorobeiからの返信 (投稿日 : 2018 年 9 月 26 日)
Dear Guest, Warm greetings from Ramada Encore Kiev. Thank you very much for having taken the time to write the feedback about your experience at our hotel. It is a pleasure to see that you totally enjoyed everything during your stay at our hotel. Delivering warm hospitality service to our guests is our main goal and we are delighted about your appreciation to our team. Your valuable complimenting words have been shared with our team. I would like to thank you one more time that you already let us know with your feedback about your stay experience. Looking forward to welcoming you back to Ramada Encore soon! Best regards, Igor Vorobei Front Office Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was a wonderful experience staying at this hotel. I can't forget the memory at Ramada-encore include service, facility, cost, foods. Thank you.
2018 年 9 月に 4 泊滞在
Igor Vorobeiからの返信 (投稿日 : 2018 年 9 月 26 日)
Dear Guest, Warm greetings from Ramada Encore Kiev. Thank you very much for having taken the time to write the feedback about your experience at our hotel. It is a pleasure to see that you totally enjoyed everything during your stay at our hotel. Delivering warm hospitality service to our guests is our main goal and we are delighted about your appreciation to our team. Your valuable complimenting words have been shared with our team. I would like to thank you one more time that you already let us know with your feedback about your stay experience. Looking forward to welcoming you back to Ramada Encore soon! Best regards, Igor Vorobei Front Office Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Definitely recommend!
It’s extremely clean hotel. Front desk employees are so helpful. They didn’t want me to wait extra 4 hours to check in and made all effort to have early Check-In for me. The Hotel has a connection to a shopping mall which is very convenient. It’s not so far from city center and just takes 15-20 minutes by car. Rooms are so clean so that smells like a brand new car.
2018 年 6 月に 2 泊滞在

10/10 (非常に良い)

Timothy、Louisiana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Hotel
My reservation was lost somewhere in the system but they found it and straightened out everything. The staff is wonderful. The mall connected to the hotel makes it convenient for shopping.
Igor Vorobeiからの返信 (投稿日 : 2018 年 4 月 26 日)
Dear Mr. Timothy, Warm greetings from Ramada Encore Kiev. Thank you very much for having taken the time to write the feedback about your experience at our hotel. It is a pleasure to see that despite the issue with your reservation, you totally enjoyed your stay at our hotel. Delivering warm hospitality service to our guests is our main goal and we are delighted about your appreciation to our team. Your valuable complimenting words have been shared with our team. I would like to thank you one more time that you already let us know with your feedback about your stay experience. Looking forward to welcoming you back to Ramada Encore soon! Best regards, Igor Vorobei Front Office Manager

10/10 (非常に良い)

MARCO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Tutto molto ottimo
2017 年 12 月に 4 泊滞在

10/10 (非常に良い)

Martin Rishøj

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel
Perfect.
2018 年 1 月に 1 泊滞在

10/10 (非常に良い)

Alejandro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
La mejor estancia
Todos los servicios fueron excelentes y el Hotel tiene muy buenas instalaciones para todo , realmente fue una estancia magnífica, gracias
2018 年 1 月に 1 泊滞在

8/10 (良い)

MARCO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good days , good service ,good staff all ok
2017 年 12 月に 1 泊滞在

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Really nice hotel. Breakfast very good. Clean new and nice. Good price
2017 年 12 月に 2 泊滞在

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Average
Noisy
2017 年 12 月に 1 泊滞在