We are so sorry that your second stay after the New Year was not as enjoyable as with your first stay before the New Year.Firstly and secondly, our breakfast is not buffet but set menus as indicated at the time of your booking (there are 12 breakfast packages to choose). Should you have special order or need extra spices, please feel free to request to the Restaurant Manager/Supervisor ahead of time (after all you stayed for 4 nights in total and hence 4 times of breakfasts).Thirdly, we are sorry to learn that you lost a souvenir from your bag which was left in the hotel's store room as you went to Ubud for a few days. Had you made a report during your stay, we would have investigated and assisted you with the CCTV. Nevertheless, it is guest's responsibility to keep their bags properly locked (as indicated in the notice board in front of the store room) because other guests can access the room for their bags too.Fourthly, free transportation to the airport is no longer available since 3 years ago; neither it is advertised in Expedia nor the hotel's website. However, should you need a transportation to the airport, it can be organized through the hotel reception or you can directly book one of the community drivers who stand by in front of the hotel. It only costs Rp 50 K (about USD 3) unless you need more than 1 car.Fifthly, an extra toilet roll is setup by the wash basin should your roll next to the toilet bowl run out. However, should you need more, please feel free to request to the housekeeping (or simply dial 0 from your room phone).Thank you for noticing the availability of toothbrush & toothpaste as part of the complimentary amenities. They have been made available since Covid replacing sandals for hygiene purposes.

Eatery is located within 50 meters from the hotel from beach-side warungs to street side restaurants. Street-side shopping is located within 200 meters while Lippo Shopping Mall is located within 400 meters. Hotel elevators in Bali are not suitable for surfboards but stair access is available (so is surf board storage in the hotel's premises). We thank you for your feedback for lack of speed for kitchen team and we shall do our best to improve it.

Thanks for your feedback. We always do our best to allocate rooms according to guest preference. However, this must be requested well ahead and is subject to availability at the time of booking. Changing room on last-minute (especially after arrival) is very difficult as the hotel occupancy is tight.

Glad that you enjoyed your stay; thanks for your review. The closest Starbuck and fast food/food court are located at Lippo Mall Kuta which is less than 1 km around the alley from the hotel (within easy walking distance).