Dear Mr. Kazuyo,Thank you so much for your kind words! We are delighted to hear that you found our staff to be friendly and accommodating. We strive to offer great value for our guests, and we're glad to hear that you found it to be so. It's also wonderful to hear that you enjoyed our beautiful pool area. We look forward to welcoming you back on your next visit.Best Regards,Ratna DewiHotel Manager

Dear Mr. Kaemi,Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you are a frequent guest at our hotel and that you find it enjoyable each time.We're delighted that our convenient location has made it easy for you to explore Kuta Beach and beyond. Providing our guests with a comfortable and memorable stay is always our top priority, and we're glad to know we've succeeded in doing so for you.We look forward to welcoming you back on your next visit, and please don't hesitate to let us know if there's anything more we can do to make your stay even better.Warm regards,Ratna DewiHotel Manager

Dear Sirs, Thank you very much for the rating. Cheers, Benny Karambut Front Office Manager

Dear Sirs, Thank you very much for your review and regarding the simple amenities in the rooms, it is because our hotel concept is a budget hotel therefore the amenities and facilities are not as complete as premium hotel. Cheers, Benny Karambut Front Office Manager

Dear Sirs, Thank you very much for your review and we are really appreciate it. We have noted very well about your comment mentioning about the partition curtain. We will discuss about it in our operational meeting since it was a good input for us. However please also noted that our hotel concept is a budget hotel, therefore the facilities and amenities in the room are not as complete as other premium hotel. Once again thank you for your review. Regards, Benny Karambut Front Office Manager

Hi Kiyoshi, Thanks for the four stars! Cheers, Benny Karambut Front Office Manager

Hi Buibui, Thank you for your review and regarding the hair dryer and refrigerator, please be informed that our hotel's concept is a budget hotel. Therefore our facilities and amenities are not as complete as premium hotel. Once again thank you for your review and we are really appreciate it. Regards, Benny Karambut Front Office Manager

Dear Sirs, Thank you for your review and please be informed that favehotel is a budget hotel, therefore our hotel facilities and amenities in the room is limited. However if you would like to keep any drinks or food cold, we will be happy to keep it in our restaurant's fridge. Regarding the breakfast our Head Chef already noted it and he will work to ensure the breakfast quality and quantity is improved. Regards, Benny Karambut Front Office Manager

Hi Ug, Thank you for your review and we will deliver your comment to Gus Ary, the one of our staff that speak Japanese. Indeed, our hotel's rooms are non smoking according to the Government rules, however we provide smoking area at our street cafe and rooftop. Regards,, Benny Karambut Front Office Manager

Dear Mr. Sam,Thank you for choosing Favehotel Kuta Kartika Plaza for your stay after your long flight! We're delighted to hear that you had a great and relaxing experience with us.Our team strives to provide a peaceful and comfortable environment for our guests to unwind after their travels, and it's wonderful to know that we achieved that goal during your stay.Your kind words are a great encouragement to us, and we look forward to welcoming you back in the future. If you ever have any special requests or if there's anything more we can do to make your next visit even better, please don't hesitate to let us know.Safe travels, and we can't wait to host you again!Warm regards,Ratna DewiHotel Manager

Dear Mr. Andrew,Thank you for your stay and for sharing your feedback with us. We appreciate your input, and we're committed to continually improving our services.We genuinely hope to have the opportunity to welcome you back in the future and provide you with a better and more enjoyable experience. Your satisfaction is our top priority, and we'll work diligently to make your next stay exceptional.If you have any specific suggestions or preferences for your next visit, please feel free to share them with us. We're here to ensure your stay exceeds your expectations.Safe travels, and we look forward to hosting you again soon.Warm regards,Ratna DewiHotel Manager

Dear Mr. Benjamin,We sincerely apologize for your unpleasant experience during your stay at favehotel Kuta Kartika Plaza. We understand the frustration and inconvenience caused by the issues you mentioned. Firstly, we apologize for the inconvenience of being moved to two rooms on the same night. It is regrettable that both rooms had a putrid smell. We take cleanliness and room conditions very seriously, and we apologize for failing to meet your expectations in this regard. We will thoroughly investigate the matter and take the necessary steps to address and rectify the odor issue in our rooms. Regarding your request for a refund, we have processed it and you may check with your agent. We appreciate your patience and cooperation during this challenging time.We would like to make it right and regain your trust. Once again, we sincerely apologize for the inconvenience you encountered, and we appreciate your feedback. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Warm regards,Ratna DewiHotel Manager

Dear Mr. Michael,Warmest Greetings From favehotel Kuta Kartika Plaza, we sincerely apologize for the safety concerns you experienced during your visit to our pool area. Safety is our top priority, and we take your feedback very seriously. We will start to renovate our rooftop area on July 2023. We appreciate you bringing these issues to our attention, as it allows us to take immediate action to rectify the situation and prevent similar occurrences in the future. We will conduct a thorough review of our maintenance protocols and implement stricter measures to ensure the safety and well-being of our guests. Once again, we apologize for falling short of your expectations, and thank you for bringing these matters to our attention. Your feedback is invaluable as we strive to improve our facilities and services continuously. We hope that you give us a second chance to welcome you at favehotel Kuta Kartika Plaza as memorable as we can. Warm Regards,Ratna DewiHotel Manager

Dear Mr. Michael,Thank you for taking the time to share your feedback with us. We value all customer experiences and appreciate your honest review. We apologize if we didn't meet your expectations on your recent visit. Your feedback serves as an opportunity for us to learn and grow. We will be reviewing our processes and addressing the areas of concern you raised. We are dedicated to making the necessary improvements to ensure a better experience for all our guests.We sincerely hope that you will give us another chance to serve you. We are confident that your next visit will be a more enjoyable one, and we would love the opportunity to make it up to you. We look forward to welcoming you at favehotel Kuta Kartika PlazaWarm Regards,Ratna DewiHotel Manager

Dear Mr. Juan,Thank you for choosing Favehotel Kuta Kartika Plaza as your accommodation and for sharing your review of your stay. We are thrilled that you loved your experience and our staff will definitely be happy to read what you wrote. We always look forward to your next arrival at Favehotel Kuta Kartika Plaza.Warm Regards,Ratna DewiHotel Manager

Dear Ms. Yuliya, Thank you for your time for sharing your best experience staying with us. Stay healthy and looking forward to welcoming you back at favehotels Kuta Kartika Plaza. Best Regards, Ratna Dewi Hotel Manager

Dear Davit, Thanks a lot for your review and we apologize for the inconvenience you had due to the AC problem. We have fixed it immediately and our Chief Engineer with his team are doing regular maintenance to ensure it won't be happened again in the future. Once again thank you for your review and we are really appreciate it. Cheers, Benny Karambut Front Office Manager

Dear Sirs, Thank you for the rating. Regards, Benny Karambut Front Office Manager

Dear Wooshim, Thank you very much for your review and we are really appreciate it. Regarding the fridge, please be informed that we are a budget hotel therefore fridge are not available according to our standard. However if you would like to keep something cold you can keep it in our Restaurant for free, otherwise you can have a fridge in the room with additional charge. Once again thank you for your review and we are looking forward to welcome you back. Cheers, Benny Karambut Front Office Manager

Dear Suwito, Thank you very much for the rating. Regards, Benny Karambut Front Office Manager

Dear Bram, Fantastic! Thanks a lot for the five stars rating and review. Cheers, Benny Karambut Front Office Manager

Dear Sirs, Thank you very much for your review and we are glad to hear that you were enjoy your holiday with us. Cheers, Benny Karambut Front Office Manager

Dear Sirs, Thank you for your feedback and we do apologize for didn't fulfilled your expectation. However please be informed that your hotel is a selected service hotel therefore the amenities and facilities inside are not as complete as other full service hotel or resort. Basically all of our rooms are non-smoking rooms based on Government Regulation, however we will ensure to our Housekeeping to spray air refreshment before change the status to be ready to sold. Your comment about the towel and breakfast already reported to the related department for their correction. Regards, Benny Karambut Front Office Manager

Dear Irina, Thank you very much for your review and we are really appreciate it. We do apologize for the inconvenience you had regarding the amenities we provide in our room. Please be informed that our hotel concept is a selected service hotel, therefore the amenities and facilities are not as complete as other premium hotel. Once again thank you for your review. Cheers, Benny Karambut Front Office Manager

Dear Sirs, Thank you for your rating, however could you explain to us why you gave us the lowest rating. Your information about it would be important for us to improve our service or amenities so it would be better in the future. We are looking forward to hear any information from you. Regards, Benny Karambut Front Office Manager

Hi Elizabeth, Thank you very much for your review. Regarding your concern for the service in restaurant, our Food&Beverage Manager will do a refreshment training for all the staff and trainee in the F&B Department to ensure all of them delivering the best service to the guest according to our standard. Once again thank you for your input. Cheers. Benny Karambut Front Office Manager

Dear Sirs, Thank you very much for your review and indeed, our location is very strategic. A lot of tourist attraction in Kuta area could be reached by walking from our hotel. Cheers, Benny Karambut Front Office Manager

Dear Sirs, Thank you very much for the rating. Cheers, Benny Karambut Front Office Manager

Hi Zaid, Thank you for your review and regarding your concern about air conditioning, our Chief of Engineering already checked and cleaned the air conditioner in the room that you occupied. Also please be informed that our hotel concept is a budget hotel, therefore the facilities and amenities are not as complete as other premium hotel. Actually we are providing fridge with additional charge and it based on availability. Otherwise if you would like to keep something cold, we could keep it in our chiller or fridge in the restaurant. Cheers, Benny Karambut Front Office Manager

Hi Sol, Many thanks for the five stars! Cheers, Benny Karambut Front Office Manager

Dear Sirs, Thank you very much for your review and we are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back! Cheers, Benny Karambut Front Office Manager

Dear Sirs, Thanks a lot for your review and we are really appreciate it. Cheers, Benny Karambut Front Office Manager

Hi William, Many thanks for your awesome review and we are looking forward to welcome you back at our lovely hotel! Cheers, Benny Karambut Front Office Manager

Hi Arlet, Many thanks for your rating. Cheers, Benny Karambut Front Office Manager

Hi Arlet, Many thanks for your review! Cheers, Benny Karambut Front Office Manager

Hi Bas, Thank you very much for your review and regarding the food stock, our Head Chef will ensure that the food stock is enough. He will analyze again the food selling chart so he could have a good preparation. Cheers, Benny Karambut Front Office Manager

Dear Sirs, Thanks a lot for your awesome review. Indeed that noisy is our main problem here. We already planned to replace the carpet in the corridor with a thicker one to absorb more noise and now we are on progress to choose the best one for us. Once again thank you and we look forward to welcoming you back! Cheers, Benny Karambut Front Office Manager

Dear Karen, Warmest Greeting from favehotel Kuta Kartika Plaza, Thank you for your review and we are happy that you comfortable stay with us. We look forward to welcoming you again Warm regards,

Hi Fairuz, What a fantastic review! Our location is the favorite of our guest, they could walk to several tourist attraction in Kuta area. We are looking forward for your next stay at our hotel. Cheers, Benny Karambut Front Office Manager

Hi Hugo, Thank you for your review and we are really appreciate it. Regarding the breakfast, we have discussed with our Head Chef to improve the breakfast variety. For now we provide pastry stall and also egg station for our foreigner guest. Also please be informed that we are a budget hotel therefore we need to consider anything before adding new menu at our breakfast. Once again we are really appreciate it and many thanks for your review. Cheers, Benny Karambut Front Office Manager