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フローラ ガーデン エフェソス ホテル クシャダス - オール インクルーシブの口コミ

5 out of 5
フローラ ガーデン エフェソス ホテル クシャダス - オール インクルーシブ
Davutlar Mahallesi Adnan Kahveci, Caddesi No. 73, Aydin, Kusadasi

口コミ

8.0

とても良い

評価 10 - 38 件の口コミ中 17 件が非常に良い" "
評価 8 - 38 件の口コミ中 8 件が良い" "
評価 6 - 38 件の口コミ中 10 件が普通" "
評価 4 - 38 件の口コミ中 0 件が不満" "
評価 2 - 38 件の口コミ中 3 件が非常に不満" "

8.4/10

清潔度

7.8/10

スタッフとサービス

8.0/10

設備とサービス

8.4/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Ugur

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 5 泊滞在

10/10 (非常に良い)

ionela

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Top hotel ,we recommend
2023 年 8 月に 7 泊滞在

8/10 (良い)

Agnieszka

良かった点 : 設備とサービス、施設のコンディションと設備
Overall good but small. Also during my stay it was overcrowded and unable to find seats/beach beds by the pool or at the beach. Once when it was impossible to find one and when I managed to explain via google translator to staff they sent me to talk to reception. I was over it and decided to hang around the resort rather than go to experience another trouble.
2023 年 7 月に 7 泊滞在

6/10 (普通)

Gülseren

2023 年 6 月に 6 泊滞在

8/10 (良い)

Adil

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Facility has new and old buildings. For those who needs to use elevator(baby trolley or people with disabilities) should select rooms from new building. Otherwise hotel may prepare a room from old building which doesn't have an elevator. Hotel crew looks like they are freshly onboarded, but they smile all the time and are trying to do their best. We had some issues to take care of and we got solution for those. Foods and snacks are nice, beach is so close and clean.
2023 年 4 月に 4 泊滞在

10/10 (非常に良い)

Virgeline

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Personnels accueillants, restaurant propre et bonne nourriture, mais voisins de la chambre 3212 qui met le son de la télé haut jusqu'à 4h du matin.
2023 年 4 月に 7 泊滞在

10/10 (非常に良い)

mohamad sadegh

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very nice staff and great location
2023 年 4 月に 1 泊滞在

8/10 (良い)

Bernard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel familiale, il corresponds plus a un 4 étoiles qu'un 5 étoiles, car il n'y a aucun service aux tables. Personnel agréable et propreté des lieux, belle plage.
2022 年 10 月に 2 泊滞在

6/10 (普通)

Patrick

Für einen Kurztrip war die Unterkunft ok. Personal sehr freundlich und das Zimmer sehr ansprechend.
2022 年 10 月に 5 泊滞在

10/10 (非常に良い)

Burcu

2022 年 9 月に 2 泊滞在

6/10 (普通)

Fahd

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 8 月に 1 泊滞在

8/10 (良い)

Aydin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 8 月に 4 泊滞在

8/10 (良い)

Rucanedin

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Sauberkeit muss verbessern sonst alles in Ordnung
2022 年 8 月に 7 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス
För lite personal. Rummen kunde vara renare . Massage personal underbar , pool personalen uppmärksamma när det gäller små barn , trevliga Securitas vakter ,
2022 年 7 月に 7 泊滞在

2/10 (非常に不満)

宿泊されたお客様

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Der var ikke styr på det mindste derinde, rent kaos !
2021 年 7 月に 6 泊滞在

6/10 (普通)

simone、london

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Last minute sun holiday
Good hotel and facilities but let down by poor food.. service and entertainment .
2017 年 10 月に 7 泊滞在
Sibel AKSOY からの返信 (投稿日 : 2017 年 11 月 29 日)
Dear Guest, Thank you very much for taking the time to let us know about your stay in Flora Garden Ephesus .Your comments are always important to us. We would appreciate your comments on our hotel and give you information about the necessary care and changes. Your satisfaction is our priority. Sincerely, Flora Garden Ephesus management.

8/10 (良い)

Tove

良かった点 : 清潔度、スタッフとサービス
2017 年 9 月に 8 泊滞在
Dear Guest, Thank you very much for taking the time to let us know about your stay in Flora Garden Ephesus .We appreciate your feedback! Sincerely, Flora Garden Ephesus management.

6/10 (普通)

ayse、bern

良かった点 : 施設のコンディションと設備、客室の快適度
Schönes Hotel mit einigen Serviceschwächen
Tolle Zimmer , freundliche Zimmer Mädchen Personal an der Rezeption und insbesondere in Restaurants müssten alle auf Achtsamkeit & Kundenservice geschult werden. Sie haben kein Gefühl für Bedürfnisse der Gäste : Teller werden einenm einfach und rabiat vom Platz genommen, dabei reicht ein kurzer Blick auf den Tisch oder Gäste kurz fragen. Tische werden chaotisch und laut abgeräumt, Bedienung für die Getränke erfolgt unstrukturiert . Auch am Buffet werden auf wichtige Dinge (z.B. Sind überall Servierlöffel da nicht geachtet, obwohl laufend Personal "herumsteht") Generell ist es ein schönes Hotel mit schöner Lage. Solide aber Max 3 Sterne.
2017 年 9 月に 9 泊滞在
Sibel AKSOY からの返信 (投稿日 : 2017 年 12 月 1 日)
Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihren Aufenthalt im Flora Garden Ephesus mitzuteilen. Ihre Kommentare sind uns sehr wichtig.Wir entschuldigen uns für die Unannehmlichkeiten.Wir würden uns über Ihre Kommentare zu unserem Hotel freuen und Ihnen Informationen über die notwendige Pflege und Änderungen geben.Ihre Zufriedenheit ist unsere Priorität. Mit freundlichen Grüßen, Flora Garden Ephesus Management.

10/10 (非常に良い)

Emrah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ferah Otel
Sezon sonu kapanışı için gittiğimiz bu otelin hala capcanlı yaza devam etmesi bizi mutlu etti. İki günlük tatilimizde doğru yeri seçtiğimize mutluyuz. Çıkışta Sibel Hanımla memnuniyet üzerine konuşmamızdaki ilgisi ile, samimiyeti ve kücük caplı eksiklikler üzerine gelişime katkısı ve aidiyeti ile tekrar tatil için seçeceğimiz oteller arasında yerini aldı. Çalışanlar arasında lobby bardaki İhsan Bey ve Pastane kısmındaki Arda Hanım ın; talebimiz olmadan sundukları ekstra hizmet takdire şayandır. Yalnızca odalarda sac kremi, vücut losyonu eksikliği, kahvaltıda filtre kahve yokluğu bizim gördüğümüz eksikler arasındadır.
2017 年 9 月に 2 泊滞在
Öncelikle bizi bu özel tatiliniz için tercih ettiğiniz ve değerli vaktinizi ayırıp yorumunuzu bizimle paylaştığınız için çok teşekkür ederiz. Yorumlarınız bizler ve ekip arkadaşlarımızın en önemli yol göstericisi ve motivasyon kaynağıdır. Eksiklikler ile ilgili yorumlarınız değerlendirmeye alınıp gereken özenin ve değişikliğin yapılacağı konusunda sizlere bilgi vermek isteriz. Flora Garden Ephesus ailesi olarak sizi tanımış olmaktan ve otelimizde ağırlamaktan büyük mutluluk duyuyor, sizleri tekrar misafir edebileceğimiz günü sabırsızlıkla bekliyoruz. Saygılarımızla Flora Garden EPHESUS yönetim

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
New hotel, great spot on the beach, good location
Hotel was lovely and we were upgraded to a suite room. Food choices throughout our stay were good, spa facilities and massages were excellent. Good choice of spots to relax with a number of bars.
2017 年 9 月に 5 泊滞在
Sibel AKSOY からの返信 (投稿日 : 2017 年 11 月 29 日)
Dear Guest. Thank you for staying with us. We would appreciate your comments on our hotel We are more than happy to find out that we were able to exceed your espectations and you were satisfied with our services and quality overall. Your satisfaction is our priority. Sincerely, Flora Garden Ephesus management.

6/10 (普通)

serdar

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度
2017 年 9 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
Wonderful hotel, terrible hotel management
Wonderful hotel with terrible management. My hotel room got mixed up, so I was given a different room. Service was poor and dirty kettle in the room. Basic items missing in room; had to ask staff twice before it was corrected. Food was good and beach was perfect. Overall, wouldnt recommend.
2017 年 9 月に 3 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Relativ neues hotel mit strandlage
Das Flora Garden hatten wir als 5 Sterne Hotel gebucht. Das Hotel ist gepflegt und sauber. Jedoch waren und sind unsere Ansprüche für ein 5 Sterne höher. Die Anlage ist überschaubar. 2 Pools mit rutschen und das meer. 1 restaurant wo alle essen serviert werden und ein ala carte. Zudem gibts am Pool noch paar snacks. Relativ eintöniges essen mit oft gleichem essen. Die Standard Zimmer würde ich nicht empfehlen. Bleiben Sie im Hauptgebäude und ein Upgrade dazu. war vor Ort 10€ pro Tag. Lohnt sich. ansonsten würden wir vermutlich nicht nochmal kommen obwohl es nix dramatisches gab. Jedoch hatten wir bei 5 Sterne eine andere Erwartung.
2017 年 8 月に 5 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Slet ikke som billederne antyder. Små værelse, og uden elevator på tilbygningerne. Der rendte katte rundt i restauranten. Vi smuttede efter 1 døgn og krævede vores penge tilbage.
2017 年 7 月に 7 泊滞在
Dear Guest, Thank you for choosing us and staying in Flora Garden Ephesus Hotel for your holiday. We also would like to thank you for your great review posted on Expedia. We are so pleased to learn that you enjoyed your stay with us and spent a relaxing and beautiful holiday. We look forward to welcoming you again in Flora Garden Ephesus Hotel. Kind regards, Flora Garden Ephesus Hotel Management Team...

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel Review
Hotel had to many rules!!! No Swimming pool towels available after 7pm, No Swimming after 8pm, extra costs for access to Jacussi and Sauna areas. Rooms were good, food was good although the service was poor.
2017 年 6 月に 2 泊滞在
Julide ÇİFÇİからの返信 (投稿日 : 2017 年 7 月 20 日)
Dear Guest, On behalf of Flora Garden Ephesus we would like to thank you for sharing your stay with us. You have both pros and cons about our services and we hereby to answer some of them. Firstly we are very sorry for the problems connected with your stay and sincerely apologize for the inconveniences you experienced as a result. We always endeavor to ensure maintenance problems such as the one you experienced are avoided. However we have taken the necessary notes that you mentioned before and informed the related depatments. We look forward to having you back with us and I hope that we can serve you many more times in the future. Sincerely, Flora Garden Ephesus Hotel Julide ÇİFÇİ

10/10 (非常に良い)

yasemin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable, nice hotel
Hotel was new, clean and comfortable. Staff was kind, food was fresh and delicious. Sea was great and sunset was amazing.
2017 年 6 月に 3 泊滞在
Dear Yasmin Thank you for choosing us and staying in Flora Garden Ephesus Hotel for your holiday. We also would like to thank you for your great review posted on Expedia. We are so pleased to learn that you enjoyed your stay with us and spent a relaxing and beautiful holiday. We look forward to welcoming you again in Flora Garden Ephesus Hotel. Kind regards, Flora Garden Ephesus Hotel Management Team...

10/10 (非常に良い)

Sierra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
MUST STAY
Best experience! I would go back in a heartbeat.
2017 年 6 月に 4 泊滞在
Dear Sierra, Thank you for choosing us and staying in Flora Garden Ephesus Hotel for your holiday. We also would like to thank you for your great review posted on Expedia. We are so pleased to learn that you enjoyed your stay with us and spent a relaxing and beautiful holiday. We look forward to welcoming you again in Flora Garden Ephesus Hotel. Kind regards, Flora Garden Ephesus Hotel Management Team...

10/10 (非常に良い)

ALIAKBAR

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2017 年 6 月に 3 泊滞在
Dear ALİAKBAR Thank you for choosing us and staying in Flora Garden Ephesus Hotel for your holiday. We also would like to thank you for your great review posted on Expedia.We are so pleased to learn that you enjoyed your stay with us and spent a relaxing and beautiful holiday. We look forward to welcoming you again in Flora Garden Ephesus Hotel. Kind regards, Flora Garden Ephesus Hotel Management Team...

10/10 (非常に良い)

Jelena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Avslappnande och underbart
Fint hotell med bekväma rum. Personalen var fantastiska allting sköttes fint och det var otroligt rent :)
2017 年 6 月に 7 泊滞在
Dear Jelena, Thank you for choosing us and staying in Flora Garden Ephesus Hotel for your holiday. We also would like to thank you for your great review posted on Expedia.We are so pleased to learn that you enjoyed your stay with us and spent a relaxing and beautiful holiday. We look forward to welcoming you again in Flora Garden Ephesus Hotel. Kind regards, Flora Garden Ephesus Hotel Management Team...

10/10 (非常に良い)

ibrahim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bu otel harika
Flora Garden otele ilk adım attığımız andan itibaren gördüğümüz ve yaşadığımız ilgi alaka nezaket işletim düzeni yemek kalitesi ve temizlik çok iyi seviyededir. İlgilere teşekkürler, tekrar geleceğiz.
2017 年 5 月に 3 泊滞在
Dear Guest, Thank you for choosing us and staying in Flora Garden Ephesus Hotel for your holiday. We also would like to thank you for your great review posted on Expedia. We are so pleased to learn that you enjoyed your stay with us and spent a relaxing and beautiful holiday. We look forward to welcoming you again in Flora Garden Ephesus Hotel. Kind regards, Flora Garden Ephesus Hotel Management Team.

6/10 (普通)

宿泊されたお客様

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Not a 5 star hotel at all!
Not a 5 star hotel at all! Would rate it as a 2+ -3 star hotel. Someone need to do a new review of this hotel asap. Service was bad. 99% of the Employers doesn't even speak one word of English. Poorly sunbeds, beach is dirty and has bad sunbeds too. Ordering soda from the bars around the all inclusive Resorts tasted alcohol, not clean glasses. Dirty fork and knives at dinner-table. The employees here don't speak English either and they didn't ask what we wanted for drinks to dinner, so we went to the bar to get it ourselves, then they seemed annoyed by it but still didn't care to take our order. Deluxe room has just a Glassdoor for the toilet, so you pretty much sit in the same room as your partner when emergency calls.
2017 年 5 月に 6 泊滞在
Dear Guest On the name of Flora Garden Ephesus Hotel we would like to thank you for choosing our hotel as well as for sharing your holiday experience with other Expedia lovers. Your review is highly important to us since it shows us areas for further development. We are very concerned with the fact that you did not enjoy your holiday with us. Please accept our apology for any inconvenience you had during your stay. We informed our Food and Beverage manager about your complain and doing everything to improve the service in our hotel. We hope you will give us one more chance to make your holiday beautiful and would be happy to see you again in Flora Garden Ephesus Hotel. Kind regards, Flora Garden Ephesus Hotel Management Team

10/10 (非常に良い)

ismail

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Tavsiye ederim
Birkaç gün kalabildik.rezervasyon süremiz bitmeden acil bir işimiz çıktığı için erken ayrılmak zorunda kaldık.Otel çalışanlarına teşekkür ederiz.
Değerli Misafirimiz, Sizler gibi güzel bir tatil geçirmiş olan, gelecekteki misafirlerimize ışık tutan ve bizim için büyük önem arz eden, yorumunuz için sizlere çok teşekkür ediyoruz. Sizlere güzel anlar yaşatabildiğimiz ve huzur dolu bir tatil sunabildiğimiz için çok mutluyuz. Sizleri, yeniden aramızda görmeyi umut ediyor, tüm personelimizden kucak dolusu selamlar gönderiyoruz! Flora Garden Ephesus Hotel Julide ÇİFÇİ Misafir İlişkileri Sorumlusu

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hammer Hotel mit eigene Strand
Ich kann euch das Hotel nur weiter empfehlen, wir müssten leider aus Gesundheit gründen das Hotel am zweiten Tag verlassen, das Hotel hat uns die restliche Tage nochmal uns zur Verfügung gestellt. Das Essen ist hervorragend stand sehr sauber, das Team sehr nett. Sehr sauber Ultra Luxus eingerichtet. Swim up ist wirklich top.
Julide ÇİFÇİからの返信 (投稿日 : 2017 年 6 月 3 日)
Lieber Anonymous Wir möchten uns ganz herzlich dafür bedanken, dass Sie sich die Zeit genommen haben ein so positives Feedback über das Flora Garden Ephesus Hotel mit uns und anderen Reisenden auf Expedia zu teilen. Wir freuen uns sehr, dass Sie einen traumhaften Urlaub bei uns verbracht haben und wir hoffen Sie bald wieder zu sehen. Sonnige Grüße aus der Türkei Flora Garden Ephesus Hotel Managment Team

10/10 (非常に良い)

SEC Staff 、Palestine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very Good Hotel
This is a very good resort (beach , rooms , food , pools ,bar staff, spa ) we enjoyed in our stay at this resort
Managementからの返信 (投稿日 : 2017 年 5 月 14 日)
Dear Sir/Madam, Thank you for choosing Hotel Flora Garden Ephesuıs for your recent stay in Kuşadası. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at Hotel Flora Garden Ephesus. Management

10/10 (非常に良い)

Mohammad Jafari、Palestine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent hotel (Staff, Food, Facilities and Beach
It was a wonderful vacation , our Group from Palestine enjoyed in their trip to Kusadasi at this resort . everything was excellent ; Food , bar , Room , staff , beach , pools and other facilities . I highly recommend people to stay at this hotel . If they plan to visit Izmir , it worth it to stay some days at this resort to enjoy beach and Turkish food .
Managementからの返信 (投稿日 : 2017 年 5 月 14 日)
Dear Jafari; Thank you for choosing Hotel Flora Garden Ephesus for your recent stay in Kuşadası. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at Hotel Flora Garden Ephesus. Hotel Management

10/10 (非常に良い)

Gary、Oregon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
One of our favorite places
Fantastic place. Great staff, beautiful place. Super food. Great spa. They go overboard to make the place feel comfortable. We can't wait to go back. They have a customer service specialist who is there for anything that comes up. From the beautiful rooms to the huge pool and the inviting beach, we just can't wait to go back.
Julide ÇİFÇİからの返信 (投稿日 : 2017 年 6 月 3 日)
Dear Gary , Thank you for choosing us and staying in Flora Garden Ephesus Hotel for your holiday. We also would like to thank you for your great review posted on Expedia. We are so pleased to learn that you enjoyed your stay with us and spent a relaxing and beautiful holiday. We look forward to welcoming you again in Flora Garden Ephesus Hotel. Kind regards, Flora Garden Ephesus Hotel Management Team

6/10 (普通)

turgut

良かった点 : 清潔度
気になった点 : スタッフとサービス
otele giriş yaptığım andan itibaren bildirdiğim hiç bir sorunu çözemeyip, en sonunda oda değişikliği yapmak zorunda kaldılar - 4 yaşındaki oğlum ilave yatak yerine bebek yatağı vardı, çözemediler. - sıcak su akmıyordu, çözemediler. - çift kişilik yatak talebimiz olmasına rağmen ayrı 2 yatak vardı, çözemediler. - banyo ve odada çöp kovası yoktu, 4 saat sonra getirebildiler. - banyoda sabun ve şampuan yoktu. - tuvaletin sifonu çalışmıyordu, onu çözdükleri için teşekkür ederim. en sonunda otelden çıkmak istediğimi iletince otel müdürü odamızı upgrade etti. Otel müdürüne teşekkür ederim.
Turgut Bey, Öncelikle otelimizde konakladığınız için sizlere teşekkür etmek istiyoruz. Yaşadığınız sıkıntılar dolayı üzgün olduğumuzu ve geç telafisi için özür diliyoruz. Lütfen bir sonraki ziyaretinizde özellikle yönetimimize taleplerinizi bildirmenizi rica ederiz. Sizlerle özel ilgilenmek bizim önceliğimizdir. Lütfen hatalarımızı mazur görünüz ve telafi etmemiz için bir sonraki ziyaretinizi bize bildiriniz. En derin saygılarımla, Zafer Kale, Yönetim

10/10 (非常に良い)

Hasan&Nursel、Berlin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Schönes Hotel in Kuşadası
Wir haben uns sehr wohl gefühlt, immer wieder gerne.
Yönetimからの返信 (投稿日 : 2017 年 5 月 14 日)
Flora Garden Ephesus ekibi olarak sizleri ağırlamaktan memnuniyet duyduk. Umarım istediklerinize ulaşabilmişsinizdir. Lütfen bir sonraki ziyaretinizi bize bildirin. Sizi özel misafirimiz olarak ağırlamaktan memnuniyet duyarız. Zafer Kale, Yönetim.