Dear Casey,Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience during your stay at The Chow Kit - an Ormond Hotel. Your kind words about our restaurant, food, and service are truly heartwarming. We look forward to another opportunity to host you soon!Warm regards,Jia YeeExecutive Assistant Manager

Thank you for sharing your lovely experience with us. We're delighted to hear that you found our hotel conveniently located near the monorail station and that our rooms were clean and well-equipped with high-quality furnishings. Your positive feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future. Best, Roswan Executive Assistant Manager

Thank you for choosing to stay at our hotel and for sharing your valuable feedback with us. We appreciate your kind words about our friendly service and the cleanliness and comfort of our accommodations. Guest satisfaction is our top priority, and we're delighted to know that we met your expectations in these aspects.We understand that the Den room may be cosier, however, if you have a lot of luggage. We do offer larger room options for guests who prefer more space, and we would be happy to assist you in choosing a suitable room during your next visit. Regarding toiletries, we appreciate your feedback, and we want to inform you that we do offer additional toiletries upon request. Your comfort is important to us, and we're here to provide whatever you may need to make your stay more enjoyable. We're also pleased to hear that you enjoyed our great happy hour deals. We strive to offer a variety of amenities and services to enhance your experience. Once again, thank you for your feedback, and we look forward to welcoming you back in the future. Warmest Regards, Roswan Executive Assistant Manager

Dear Ali, Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay. Your comments are valuable to us, and we take them seriously. We understand your concerns regarding the room condition and the disparity between the online images and the actual room. Once again, we appreciate your feedback and hope to have the opportunity to welcome you back for a more satisfying stay. Warmest Regards, Roswan Executive Assistant Manager

Dear Gerlando, thank you so much for your kind words and positive feedback! We are delighted to hear that you enjoyed your stay with us and that you found our property impressive. Our team works tirelessly to provide exceptional service, and it's wonderful to know that our efforts were appreciated. Your support and encouragement mean a lot to us, and we look forward to having the pleasure of welcoming you back to The Chow Kit- an Ormond Hotel in the near future. Once again, thank you for choosing to stay with us. We can't wait to host you again soon! Warmest Regards, Roswan Executive Assistant Manager

Dear Michael, Thank you for your wonderful feedback! We're thrilled to hear that The Chow Kit is your favourite hotel in Kuala Lumpur, and we greatly appreciate your recommendation. Your appreciation of our minimalistic design with a touch of heritage is exactly what we strive to offer our guests. We look forward to welcoming you back to your favourite hotel for more memorable experiences in the future. Warmest Regards, Roswan Executive Assistant Manager The Chow Kit- an Ormond Hotel

Dear Jon & Jean, Thank you for taking the time to share your feedback with us. We're glad to hear that Claudia provided helpful and friendly service during your check-in. However, we apologize for the inconvenience you experienced during your stay. Delayed room service, the mix-up with the kettle and iron, and the missing ice in the iced sencha are not the standard of service we aim to provide. We'll address these issues with our team to ensure they are more attentive and efficient in the future.Regarding the poor water flow at the sink, we'll investigate the matter to rectify the situation and ensure all facilities are in top condition for our guests. We understand that these shortcomings have left a negative impression, and we're sorry for any disappointment caused. Our goal is to provide a seamless and enjoyable experience for our guests, and we're disappointed that we fell short of your expectations on this occasion. Your feedback is valuable to us, and we're committed to learning from it to improve our services. Thank you for choosing our hotel, and we apologize for not meeting your expectations fully. We hope you will consider giving us another chance in the future to provide you with a more satisfactory experience. Warmest Regards, Roswan Executive Assistant Manager

Dear Liu, thank you for taking the time to provide us with your feedback and rating. We value all feedback from our guests as it helps us identify areas where we can improve our services and ensure a better experience for future guests. However, we noticed that you gave us a score of 2 out of 10 without leaving a specific review or comment regarding your stay. We sincerely apologize if there were any shortcomings or issues that may have affected your experience. We would greatly appreciate it if you could provide us with more details about your stay so that we can address your concerns directly and take appropriate measures to rectify any shortcomings. Guest satisfaction is our top priority, and we genuinely care about ensuring that every guest has a positive experience during their stay with us. Your feedback is important to us, and we would like to take this opportunity to make things right.Please feel free to reach out to us directly or provide us with additional details through this platform. We are committed to addressing your concerns and working towards a resolution that leaves you satisfied. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future. Best regards,Roswan Executive Assistant Manager

Dear Frederic, Thank you for taking the time to share your positive feedback about your recent stay with us. We're delighted to hear that your experience met all your expectations and that you enjoyed various aspects of our hotel. It's wonderful to know that you appreciated the pleasant smell in the lobby, the delicious food, and the meticulous attention to detail in the design, furniture, images, and textures throughout the hotel. We take great pride in creating a visually appealing and comfortable environment for our guests. Moreover, we're glad that our staff made a positive impression on you with their kindness and helpfulness. We believe that excellent service is essential for a memorable stay, and we're pleased to have met your expectations in this regard. We would be honoured to welcome you back in the future, and we hope that your next visit will be just as enjoyable as this one. Once again, thank you for choosing our hotel, and we truly appreciate your kind words. Best regards, Roswan Executive Assistant Manager

Thank you for taking the time to leave us a review about your recent stay at The Chow Kit- an Ormond Hotel. We are delighted to know that you had a pleasant and memorable stay. We are definitely looking forward to another opportunity of hosting you again. Warmest Regards, Roswan Executive Assistant Manager

Dear Ana, we are glad to learn that you loved the hotel and the service rendered to you by our staff was exceptional. Thank you for recommending us to the rest of the community. We hope to see you again soon! Warmest Regards, Roswan Executive Assistant Manager

Dear Amanda, thank you for leaving us a review. We are thrilled to know that you had an exceptional stay experience. We hope to see you again soon. Warmest Regards, Roswan Executive Assistant Manager

Dear Eddie, thank you for your review. We look forward to hosting you again soon. Warmest Regards, Roswan Executive Assistant Manager

Dear Kai, we are sorry that our atmosphere was not the best during your visit. We strive to create an environment where guests can enjoy their good night’s rest without feeling overwhelmed by noise or other distractions. For a better experience on your next visit, please do not hesitate to request earplugs at the reception counter. Having this mentioned, we also hope that this will not deter you from revisiting us in the future.Best Regards, Roswan Executive Assistant Manager

Dear Liina, Thank you so much for taking the time to share your experience. We're glad that guests like you are having a great experience at The Chow Kit- An Ormond Hotel. We look forward to hosting you soon! 
Best, Roswan Executive Assistant Manager

Dear Hafiz, thank you for taking the time to review your stay at The Chow Kit- an Ormond Hotel. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all the amenities and services we offer. We look forward to another opportunity to host you soon!

Dear Deborah, thank you for leaving us a review about your recent stay at The Chow Kit- an Ormond Hotel. We are delighted to know that our beautiful location suited your plans so well and that you found The Chow Kit- Kitchen & Bar remarkable. We look forward to welcoming you again soon!

Thank You so much for sharing your experience with us. We hope that we will have the opportunity to host you again soon.

Dear LF, thank you for leaving a review on your recent stay with an excellent score at The Chow Kit- An Ormond Hotel. We strongly believe that fresh, high-quality ingredients make all the difference in line with serving good food and beverage. Additionally, we are also thrilled to know that you loved the ambience of the hotel and the staff made your stay a pleasant and memorable one! We look forward to your next visit.

Dear Brian, thank you for leaving us a review with a great score on your recent stay at The Chow Kit- An Ormond Hotel. We are thrilled to know that the services rendered to you were fast and that you loved the design of the hotel. It is also comforting to learn that our staff did a great job when it comes to bringing the warmth of our Asian hospitality and this really means a lot to us. We look forward to your next visit!

Dear Mark, thank you very much for your feedback. We are delighted to know that you enjoyed your stay at The Chow Kit- An Ormond Hotel and the wonderful location as well as your dining experience have suited your plans so well. We look forward to hosting you again soon!

Thank you for leaving us a review with an excellent score. We do take pride in catering to our guests’ needs the best way we can. The Chow Kit- An Ormond Hotel rethinks the notion of luxury for the contemporary traveller. We believe that the greatest luxury is a life lived with comfort, purpose, and balance. Editing out what is unnecessary and keeping to the best of what matters most. Glad to know that Fiqah did a great job assisting you with the minor issues of your booking. We hope that this will not deter you from revisiting the simplified luxury of Kuala Lumpur.

Dear Liew, Thank you for sharing across the feedback on your recent stay with us. Your feedback is important to us as it helps us to improve our service. I am truly sorry and deeply disappointed to learn about your recent experience with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize on the points you have mentioned in your feedback. We would like to assure you that your comments have been well received and we are looking to address all areas mentioned for our further improvement. We always endeavor to ensure that our guests are served to the highest standard and we truly apologize for having fallen short of your expectations on this occasion. We are fully committed to providing excellent service to all guests who stay with us. We will continue to improve and we do hope that you will give us another chance to be of service to you. Once again, please accept our sincerest apologies and I hope to welcome you back in the not too distant future. Kind regards, Nur Izni Executive Assistant Manager

Dear Yang, Thank you for taking the time to write us a review on your recent stay with us at The Chow Kit-an Ormond Hotel. I am pleased to read that overall you've enjoyed your stay and we have noted your feedback regarding the parking fee for in house guests. We look forward to welcoming you in the near future. Regards, Nur Izni Executive Assistant Manager

Dear Andrew, Thank you for taking the time to leave a glowing review of your recent stay with us at The Chow Kit. It is great to hear that you took the opportunity to dine in our restaurant and that you enjoyed it as much as we do! We hope to welcome you back soon. Best regards, Nur Izni Duty Manager

Dear Edwin, Many thanks for your kind review and rating. We hope to welcome you back very soon. Regards, Nur Izni Duty Manager

Dear Syafiq, Many thanks for your kind review and rating. We hope to welcome you back very soon. Regards, Nur Izni Duty Manager

Dear Md Fauzi, Thank you for the fantastic review. I am so pleased to hear that overall you enjoyed your stay. We hope you enjoyed your trip to Kuala Lumpur and we look forward to welcoming you back in the future. Kindest regards, Nur Izni Duty Manager

Dear Guest Thank you for the lovely review following you recent stay at The Chow Kit - an Ormond Hotel. I am delighted to read you enjoyed the hotel and especially The Chow Kit Kitchen & Bar. We look forward to welcoming you back again soon. Warmest wishes Caroline General Manager

Dear Guest Thank you for your kind review following your recent stay with us at The Chow Kit - an Ormond Hotel. I am delighted to read of the wonderful service all round and can only do this though our amazing staff. I will definitely share with Narita and Hafiq. We look forward to welcoming you back again soon. Kind wishes Caroline General Manager

Dear Georgina Thank you for your recent review. The Chow Kit is Kuala Lumpur’s first design-led, experience-driven hotel. Located in the city’s storied Chow Kit district – an area rich in character and history. I am disappointed to read that the team were not helpful and will certainly work with them to improve guest service. I do hope that this will not deter you from visiting us again. Kind wishes Caroline General Manager

Dear Jen Thank you for your recent review of The Chow Kit - an Ormond Hotel. We have arrange of room sizes from the Den rooms 15sq meters to the Towkay So Suite, 38sq meters. We do have a laundry service and our hosts can provide a luggage rack on request. A do appreciate the feedback regarding information of options for tourists staying KL and will work with the team to increase their knowledge. We do look forward to welcoming you back. Kind wishes Caroline General Manager