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スマイル ホテル USJの口コミ

3 out of 5
スマイル ホテル USJ
21, Jalan USJ Sentral 3, Subang Jaya, Selangor

口コミ

6.8
評価 10 - 37 件の口コミ中 3 件が非常に良い" "
評価 8 - 37 件の口コミ中 19 件が良い" "
評価 6 - 37 件の口コミ中 8 件が普通" "
評価 4 - 37 件の口コミ中 3 件が不満" "
評価 2 - 37 件の口コミ中 4 件が非常に不満" "

7.6/10

清潔度

7.0/10

スタッフとサービス

7.0/10

設備とサービス

6.8/10

施設のコンディションと設備

4.0/10

環境への配慮

口コミ

8/10 (良い)

Sachiko

良かった点 : 清潔度
2018 年 11 月に 2 泊滞在
etx-alexalex1からの返信 (投稿日 : 2018 年 11 月 8 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

10/10 (非常に良い)

Lip Fong

Good
2023 年 6 月に 1 泊滞在
MAZIRAからの返信 (投稿日 : 2023 年 7 月 9 日)
THANK YOU FOR STAYING WITH US.

4/10 (不満)

Chern Hau

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
We change room 3 times, first time is because of the cooking smell, second time is the power cannot on, third time is the aircon got water came out and have cockroach on the floor..really bad impression on this hotel
2023 年 4 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2020 年 1 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

2019 年 11 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good hotel
2019 年 10 月に 1 泊滞在

2/10 (非常に不満)

Mike

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Just stay away!
This hotel was quite the experience. Our initial impressions of the small room were OK we can deal with it but over our stay of 4 nights, they didn't fail to make it worse. Our sheets and towels weren't clean to begin with and the room service gives you new sheets and towels that are stained as well. Don't plan on making any coffee/tea since they don't provide a kettle. We had to ask for toilet paper and it came half a day later when we were out, and they just put the toilet paper roll on the bed, didn't change it in the holder, not to mention the toilet leaks constantly. On our second day we came back and our room access was cut off for some reason and once we got back into our room, we noted that they hadn't cleaned anything even though we requested it. We came back at 5pm and it still wasn't cleaned so we had to go to the front desk to ask them to clean it while we left for dinner. Although the rooms are labelled non-smoking, you definitely smell smoke when you come into the building and sometimes when you walk on the floors. Also, wifi access randomly fails and the password on the information card in the room is incorrect, look for it on your room card. Don't pay for a city view, the window is literally a foot wide! The "smile" part of this hotel is non-existent. There is someone that sits at the front desk but you can't see them. They never say hello or anything! I don't have enough characters to finish my rant!
2019 年 8 月に 4 泊滞在

4/10 (不満)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度、客室の快適度
Bed bug
Overall OK. But the bed got big. Cannot sleep whole night
2019 年 7 月に 1 泊滞在

6/10 (普通)

Bradley

良かった点 : 清潔度
Smile! There's a Great Country Bar Next Door
For what you pay, Smile Hotel is decent. It's a bit ghetto, though - neon flashing hotel sign, located down an industrial/business ally type street, stinky cigarette smell in lobby and rooms, and small cramped rooms. The staff is not too friendly (my hunch is that they have to deal with a lot of lowbrow types and thus have their guard up) but they are helpful. The first night I was awoken by some fighting (domestic violence) in another room but after complaining at the front desk and the hotel attendant confronting the couple, it stopped. The best thing about Smile Hotel is not anything to do with the hotel itself but this quaint little local country bar that's right across the street. It's a great place to grab a good meal, a few beers, and play a game of pool (snooker). The staff at the country bar are extremely friendly and make up for what's missing at Smile Hotel.
2019 年 7 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 4 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Quiet place and room
Basic room with necessary items provided. But there was small roaches running around in the toilet.
2019 年 1 月に 2 泊滞在
etx-alexalex1からの返信 (投稿日 : 2019 年 3 月 3 日)
THANK YOU FOR YOUR COMMENT, WE WILL REPRESENT OUR QUALITY HOTEL

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Overpriced for the service provided
Toilet was dirty, towels yellowish. Only advantage is easy to find parking at night. Night time very few eateries by walking distance
2018 年 11 月に 1 泊滞在
etx-alexalex1からの返信 (投稿日 : 2018 年 11 月 8 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 (良い)

Finaz

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel is near many shops, so it is easy for us to find food and beverages.
2018 年 11 月に 1 泊滞在
etx-alexalex1からの返信 (投稿日 : 2018 年 11 月 3 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

6/10 (普通)

Naresh

良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
When I booked I requested for a dressing table but there didn’t put it.
2018 年 7 月に 1 泊滞在
etx-alexalex1からの返信 (投稿日 : 2018 年 7 月 19 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

6/10 (普通)

Chee

etx-alexalex1からの返信 (投稿日 : 2018 年 2 月 23 日)
Thanks for staying with us. We appreciate your feedback!

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel and comfartable
Room big, comfartable for family.. Overall good i give 4****
2018 年 1 月に 1 泊滞在
etx-alexalex1からの返信 (投稿日 : 2018 年 1 月 19 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

6/10 (普通)

David、Singapore

良かった点 : スタッフとサービス、客室の快適度
Nice and clean hotel at a convenient location
I have stayed in this hotel more than once. I find the price rather affordable at Smile Hotel. The rooms and toilets are quite clean and the hotel's location is conveniently located close to many malls and amenities with some even within walking distance.
2018 年 1 月に 2 泊滞在
etx-alexalex1からの返信 (投稿日 : 2018 年 1 月 19 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 (良い)

JJ、Penang

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Good budget Hotel
Everything is fine for overnight. Some detail can be improved such as use air perfume in the room and lobby, improve lighting at the reception. My room has 4 pillow however one of them has little small black spot .
2018 年 1 月に 1 泊滞在
etx-alexalex1からの返信 (投稿日 : 2018 年 1 月 19 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

6/10 (普通)

宿泊されたお客様

Photos look larger than it is, really tiny.
Really small compared to what is pictured. Nothing great, just enough for one night stay. Cannot access Wi-Fi.
2017 年 12 月に 1 泊滞在
Thank you for stayed with us.Your feedback we really appreciate

8/10 (良い)

宿泊されたお客様

良かった点 : 施設のコンディションと設備
整體可以
2017 年 7 月に 3 泊滞在
Thank you for stayed with us.Your feedback we really appreciated.

10/10 (非常に良い)

acah、melaka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
selesa dan bersih
bagus dan sesuai untuk penginapan berdua sahaja
2017 年 7 月に 1 泊滞在
Thanks for staying with us. We appreciate your feedback

2/10 (非常に不満)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、客室の快適度
Misleading Statements
They told me 24 hours check in but I could not checked in at arrival time and charge me extra amount. And very small room as well.
SMILE TEAMからの返信 (投稿日 : 2018 年 5 月 15 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
SMILE TEAMからの返信 (投稿日 : 2018 年 5 月 15 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 (良い)

Edward Yeo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Smile Hotel
Consider quite clean and quiet during the weekends
SMILE TEAMからの返信 (投稿日 : 2018 年 5 月 15 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
Bilik yang bersih dan selesa disamping menyediakan untuk laluan oku
SMILE TEAMからの返信 (投稿日 : 2018 年 5 月 15 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Convenient and clean hotel
Booked this hotel on last-minute-basis. A great choice of hotel compared to those hotels opposite of Sunway Pyramid, as over opposite of Sunway Pyramid, there are clubs and pubs which are noisy and not suitable for family stay or for girls. Around Smile Hotel, it's pretty okay, clean and not too noisy, especially during the night
SMILE TEAMからの返信 (投稿日 : 2018 年 5 月 15 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 (良い)

Robin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
budget style stay
room was clean and facilities are in working condition good for a night or few night stay for simple bed and bath. budget style hotel
SMILE TEAMからの返信 (投稿日 : 2018 年 5 月 15 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
SMILE TEAMからの返信 (投稿日 : 2018 年 5 月 15 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

2/10 (非常に不満)

Poh Chuan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Poor experience
The location is convenient but the room is terrible. The bed is noisy and feel it is collapsing. The room is fUllman of smoking smell and practically no service at all. I don't think i will ever stay there again .
SMILE TEAMからの返信 (投稿日 : 2018 年 5 月 15 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 (良い)

Janie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
房間很新也清潔
很不錯的住宿環境房間很新很乾淨⋯ 保安做得滿不錯 ⋯ 只是去吉隆坡市區交通會不方便⋯ 附近有很多間大賣場商場吃東西買東西方便 員工是印度人馬拉人 英文不好的朋友用google翻譯也ok
SMILE TEAMからの返信 (投稿日 : 2018 年 5 月 15 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 (良い)

Kwan Ping

良かった点 : 清潔度、客室の快適度
Wifi 用不到
SMILE TEAMからの返信 (投稿日 : 2018 年 5 月 15 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
个人觉得是满舒适，因为住的时间刚好是假期，地区本来是商业区却会感到静。附近有大型的购物中心，也有美食中心，所以很方便。
SMILE TEAMからの返信 (投稿日 : 2018 年 5 月 15 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
SMILE TEAMからの返信 (投稿日 : 2018 年 5 月 15 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 (良い)

Wee Yu

良かった点 : 施設のコンディションと設備、客室の快適度
Value for money
Comfortable stay for short trip
SMILE TEAMからの返信 (投稿日 : 2018 年 5 月 15 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 (良い)

AJS、Kajang, Selangor, Malaysia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
clean and nice room to begin with
the room was comfortable. somehow or rather the neighboring room was a bit noisy. maybe the hotel can post a friendly reminder for visitors to keep down their voice so they wouldnt cause nuisance to the other neighboring room. overall, nice experience with the room given. rhe room has two usb ports too so visitors can charge their smartphones and stuff. very handy :)
SMILE TEAMからの返信 (投稿日 : 2018 年 5 月 15 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
SMILE TEAMからの返信 (投稿日 : 2018 年 5 月 15 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 (良い)

kim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
good for budget stay
great
SMILE TEAMからの返信 (投稿日 : 2018 年 5 月 15 日)
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel