施設の正面 (日没後)
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リゾート スイーツ アット バンダー サンウェイの口コミ

3 out of 5
リゾート スイーツ アット バンダー サンウェイ
B1,Resort Suites Hotel@PyramidTower East, Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor

口コミ

7.0

良い

評価 10 - 166 件の口コミ中 24 件が非常に良い" "
評価 8 - 166 件の口コミ中 63 件が良い" "
評価 6 - 166 件の口コミ中 50 件が普通" "
評価 4 - 166 件の口コミ中 18 件が不満" "
評価 2 - 166 件の口コミ中 11 件が非常に不満" "

7.0/10

清潔度

7.2/10

スタッフとサービス

6.6/10

設備とサービス

6.6/10

施設のコンディションと設備

5.6/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2019 年 11 月に 4 泊滞在
chuからの返信 (投稿日 : 2019 年 12 月 27 日)
Dear Anonymous, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

8/10 (良い)

Kenichi

良かった点 : 施設のコンディションと設備、客室の快適度
2019 年 7 月に 2 泊滞在
Resort Suitesからの返信 (投稿日 : 2019 年 9 月 4 日)
Dear Sir/Mdm, Thank you for your review and do free to email us for more information. We hope to welcome you again soon. Warm regards, Resort Suites

8/10 (良い)

yuko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
キッチンとゆったりとしたソファー、サンウエイピラミッドとの連結など、とにかく快適に過ごせるホテルでした。
2019 年 4 月に 4 泊滞在
rsからの返信 (投稿日 : 2019 年 6 月 19 日)
Dear Yuko, Thank you for your review. We're glad to hear that your enjoyed your stay with us. We look forward to welcome you back to our hotel. Regards, Resort Suites Hotel

4/10 (不満)

ジン、日本

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
外出中の掃除がしていない。
11時から17時まで外出して、その時にドアに掃除をお願いするカード出したが、帰って来ても掃除がしていない状態だった。それをフロントに言うとすぐやってはくれたのだが、フロントの横で待っているのに終了したとも言わないし。謝罪もない。ロッカーは閉まらないで中の電気はつきっぱなしだし。テレビもつかない。やり方さえ書いてない。カーテンに穴があいていて光が漏れている。照明のスイッチがあるが押しても付かない照明がある。テーブルが不安定でガタガタとするし。倒れそう。
2017 年 7 月に 5 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
サンウェイラグーンに近いホテル
ショッピングモールに近く、キッチン付きで快適でした。 街からは少し離れています。 アーリーチェックインのリクエストが届いておらず、シングルスサイズベッド2台からキングサイズベッドに変更になってしまい、少し時間がかかりました。 長期宿泊に向いていると思います。

8/10 (良い)

ジョシュ、東京

良かった点 : スタッフとサービス、客室の快適度
最高な場所、快適に過ごせた
ショッピングモールにめっちゃ近いし、ラグーンに近いから快適でした。ハウスキーパーが一回タオル忘れたけど、フロントに言ったらすぐ持ってきてくれたし、謝った。 大きな冷蔵庫があったし、毎日水もくれた。よかった、また泊まりたい。

6/10 (普通)

Faiz

2023 年 12 月に 2 泊滞在
Steephanからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Valued Guest Thank for your feedback, Hope you had a pleasant stay. Hope to see you again. Thank you.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
If you don't mind
Beds OK, furniture run down especially kitchen cabinets. Air- conditional leak water in the middle of the night. Location perfect
2023 年 12 月に 4 泊滞在
Steephanからの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Valued Guest.Thanks for your feedback,We will consider your feedback and will improve our service.Looking forward to your stay with us again.

6/10 (普通)

Samuel

家族旅行
良かった点 : スタッフとサービス
Everything you need literally can be found within minutes of walk. I mean everything! Ranging from necessities to luxury goods or electronics and sporting stufs. A cinema within Sunway, a theme park, a huge-ass pool with the worlds largest Wave Pool. I mean, can't really as for more apart from the very old furniture that felt like it was falling apart...
2023 年 8 月に 3 泊滞在

4/10 (不満)

Adam

気になった点 : 施設のコンディションと設備、客室の快適度
2023 年 8 月に 2 泊滞在

2/10 (非常に不満)

Kevin

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This is by far the worst hotel I have ever stayed. The photos posted are nothing like the actual condition of the room we stayed in. The room needs a serious update. Curtains have holes, bedsheets and pillows are full of stains, towels smell foul, and the furniture are worn out. Did I mention check in and out is down at the basement level where the emergency exit and parking garage entrance is? The only positive things I can think of is the location of the hotel and the friendliness of the hotel reception staff. Please stay away from this hotel!
2023 年 8 月に 2 泊滞在

6/10 (普通)

Sze Sun

2023 年 7 月に 4 泊滞在

2/10 (非常に不満)

Sui Ha

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
所謂的酒店就不似酒店，超污糟，床單有跡，完全唔ok…服務員態度係good
2023 年 5 月に 3 泊滞在

8/10 (良い)

Juan

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 4 月に 3 泊滞在

4/10 (不満)

Sandy

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Worse Hotel
This is the worse hotel I had ever stay. Will not come back again. Smelly and uncomfortable stay. Fridge is not cool and the parking lot have not operate , can’t get out and I get hurt no one help. Ridiculous!
2023 年 3 月に 1 泊滞在

4/10 (不満)

Eugene

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
First and last
Hotel room was old, pillows were old and flat, mattress hard. Air con compressor was noisy. Worst of all, reception only operates from 8am to 10pm. I check out at 7:30am and couldn’t get my deposit back!!
2022 年 12 月に 5 泊滞在

6/10 (普通)

宿泊されたお客様

グループ旅行
In need of upgrading!
The check in counter was pathetic. We walked through a posh lobby only to be ushered to the basement. What a drastic change. Looked more like a goods receiving counter more than a check in counter. Rooms were clearly old and definitely lacked maintenance. The shower curtains smelt bad but we could not get them changed as there wasn’t any housekeepers then. Only consolation was the large room! Definitely in need of an upgrade urgently!!
2022 年 12 月に 1 泊滞在

6/10 (普通)

S

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス
Resort suites is co located in the same building as Sunway Pyramid Hotel and shares the same parking facilities. So it is very convenient for shopping, dining and visiting the Sunway Lagoon theme park. Just wear your swim gear from your room to go. Parking is not complimentary for Resort Suites guest nor is there any per entry system i.e. you pay general public rates and you can go in and out as necessary. Rates is about RM20 per day from midnight to midnight but I couldn’t make sense of the exact rates. The room has 1 bathroom, a kitchenette with some basic cutlery and crockery , 2 beds and balcony. Towels and basic toiletries are provided and there is a minimal housekeeping service everyday (change towels and empty bins). The check in process was abit wonky, with Resort Suites not having my booking despite me receiving an email from them asking if I needed airport transfer services. While the counter staffer was friendly and tried his best, his supervisor told him to tell me Expedia messed up my booking and I should check with “Raintree”, apparently another smaller operation also operating out of the same set of serviced apartments. I had to contact Expedia and Craig from Expedia was very helpful in clearing up my situation. Kudos to Craig and the unknown male counter staff from Resort Suites for smoothing out everything but points deducted for the Resort Suites backend for first losing my booking and then trying to duck by pushing me to another operator.
2022 年 11 月に 4 泊滞在

8/10 (良い)

Phaik Guan

2022 年 11 月に 2 泊滞在

10/10 (非常に良い)

Joseph

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like everything
2022 年 11 月に 5 泊滞在

6/10 (普通)

Sharon

小さなお子様連れの家族旅行
良かった点 : 清潔度
Old chairs & can break anytime. Iron board need needed to be change. Frontdesk/receiption area surprisingly on Lower Ground & spooky.

10/10 (非常に良い)

Juan

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2022 年 10 月に 3 泊滞在

8/10 (良い)

Phei Zhuin

2022 年 9 月に 1 泊滞在

4/10 (不満)

Gin Chuan

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Not worthy of the amount paid
Small lobby is at basement carpark, unbelievable. Room is big but old. No free parking as a hotel guest. Not worthy of the amount paid. Never to stay again in this resort.
2022 年 6 月に 2 泊滞在

2/10 (非常に不満)

Weng Keng

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 6 月に 2 泊滞在

6/10 (普通)

Sajeep

気になった点 : 設備とサービス、施設のコンディションと設備
Balcony door not working, we kept closed always. Condition of the property not so good.
2022 年 6 月に 3 泊滞在

8/10 (良い)

JOSEPH

2022 年 5 月に 4 泊滞在

8/10 (良い)

Sharon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice and comfort stay.
Nice and clean room with kitchenette, queen sized bed. Pretty good view looking at lagoon and water sport activities from the room. Aircon look new and is quiet during the stayed. Good location within Sunway Pyramid shopping mall.
2022 年 4 月に 2 泊滞在

4/10 (不満)

ha、vietnam

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The reception counter check in is at basement. No lift. Have to go by staircase. Cleaning service time is after 3pm. Even I had to call to get the cleaning service at 9.30pm. No facilities. Quality of all equipment are poor condition. General It is poor.
2020 年 2 月に 3 泊滞在

4/10 (不満)

LynnY、Singapore

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Came during CNY. We took family room. In Expedia indicated free extra bed for children aged below 2 years and below. We have requested for extra bed for our kids age 1 & 2 yrs old.And was told there that they will charge us $100 per night. After I argue of what has been mislead us that indicated as FOC, now they change the condition. But they still charge us $400 in total for the extra bed. I could hv book another room but it’s too late coz fully book most places and I had paid for my 1st room. And the kids were dead tired cos of Long journey to KL. And then there is No room service as well. Dissapointed cos it’s expensive for a hotel that is like a service budget apartment.
2020 年 1 月に 2 泊滞在
Jaydenからの返信 (投稿日 : 2020 年 2 月 21 日)
Dear LynnY, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Our policy for kids below 12 years old, is staying free with existing bed. There is for sure charges applied for extra roll-away bed in every hotel.We are saddened to hear your comments about our hospitality and service. However, thanks you for sharing your feedback from your stay. Warm Regards

10/10 (非常に良い)

宿泊されたお客様

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 1 月に 5 泊滞在
Chuからの返信 (投稿日 : 2020 年 1 月 29 日)
Dear Anonymous, Thank you for taking your time to review us. We are glad and happy to know that you had a wonderful stay with us. We hope to welcome you again soon. Regards, Resort Suites at Bandar Sunway

6/10 (普通)

seunghee

家族旅行
위치는 최상. 숙소컨디션은 보통
선웨이 라군에 놀러가기위해서 잡은숙소 숙소위치는 최상이다 쇼핑몰과 워터파크가 도보로 가능하니 아쉬운건..오래된건물 가격대비 숙소컨디션이 좋지는않다. 하지만 위치때문에 만족함
2020 年 1 月に 1 泊滞在
Chuからの返信 (投稿日 : 2020 年 1 月 29 日)
Dear Seunghee, Thank you for your feedback. We're glad to hear that you enjoyed your stay with us. We hope to host you again in the future. Regards, Resort Suites at Bandar Sunway

4/10 (不満)

Turki

気になった点 : 清潔度、スタッフとサービス
فيه قليل من الحشرات ( نمل ابيض )
2020 年 1 月に 3 泊滞在
Chuからの返信 (投稿日 : 2020 年 1 月 29 日)
Dear Turki, Thank you for your review. We sincerely apologize for what you had experienced and we will look into this matter for further improvement. Regards, Resort Suites at Bandar Sunway

2/10 (非常に不満)

Mi Wah amy

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A nightmare
This apartment made my holiday a nightmare. First of all, the price was 5 stars but the apartment was like 2 stars maximum. Though the location was convenient, the room cleanliness was sub standard. The furniture were old and the surface of the cupboards, tables were dusty with lots of scratches. The most unacceptable thing was there were so many ants coming out from cupboards in the kitchen. They provided daily cleaning but the staff just replenished the water and made up the bed sheet without changing it. The floor was not cleaned neither the table nor toilet. And the ants problem was not tackled with just spraying a little bit of cleaner then the staff said it was done. They had not try their effort to deal with it. And another horrible experience was the air conditioning either it was too cold or just like shut off. I didn’t have a good night sleep every single night as I was woken up by the warm temp or the chill. And I don’t know it was lucky or not, when the day I checked out, I saw a bunch of hair in the kitchen floor. And I am so sure it was not from me or my mom as we both had short hair which hardly could Make a bunch of hair in one over night because the hair was not found before I slept at the night before checked out. I would recommend you think twice before you book this apartment, must be a regret!
2019 年 12 月に 4 泊滞在

6/10 (普通)

Miss Ling Yen

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
The check in counter was at basement car park, a very tiny and humble one. But the room was big and clean. Many restaurants and eatery around so no worries on getting food anytime.
2019 年 9 月に 2 泊滞在
Chuからの返信 (投稿日 : 2019 年 12 月 27 日)
Dear Ling, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 (良い)

Wai Leng

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Good location
Apartment provided the basic necessities so it was good enough for us. Loved the location; lots of shopping choices and eateries nearby.
2019 年 12 月に 4 泊滞在
Chuからの返信 (投稿日 : 2019 年 12 月 27 日)
Dear Wai, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 (良い)

Ange、Auckland

小さなお子様連れの家族旅行
Nothing unique about the hotel itself but the location is tops! Its connected to the mall and only 5 mins walk to Sunway Lagoon. Hotel reception is situated right below the grand Sunway Hotel, separated by a flock of stairs, so huge difference in class. Its basically a hall, a counter with two staff. Didn't bother us though the setting is quite strange. You have to pay a refundable bond of RM150 when checking in. Plus RM10 a day non refundable for non citizens. Room is clean overall and equipped. Self service laundry is at level 12. Customer service responded queries pretty quickly. Best location to stay and value for money, if your focus is shopping and theme park. No frills hotel but good enough for just to crash after a long day. Only complain was the sofa bed was filthy so we all ended up sleeping in one bed. Other than that, it was a pleasant stay and would return.
2019 年 12 月に 2 泊滞在
Chuからの返信 (投稿日 : 2019 年 12 月 27 日)
Dear Teoh, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

6/10 (普通)

宿泊されたお客様

小さなお子様連れの家族旅行
Towels need to be replaced. Shower stall door side gap needs to be sealed. Overall cleanliness can be better.
2019 年 11 月に 2 泊滞在
chuからの返信 (投稿日 : 2019 年 12 月 27 日)
Dear Anonymous, Thank you for taking the time to give us your feedback. We regret to hear that your stay did not live up to your expectations.As for the shower stall door and towel issue,We have conducted the room inspection and proceeded with the necessary works in fixing the problems that you've experienced. Once again, we are sorry to hear about your experience. Warm Regards, Resort Suites Hotel @ Bandar Sunway

8/10 (良い)

lim

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 11 月に 1 泊滞在
chuからの返信 (投稿日 : 2019 年 12 月 27 日)
Dear Lim, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 11 月に 2 泊滞在
chuからの返信 (投稿日 : 2019 年 12 月 27 日)
Dear Anonymous, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spacious rooms. Easy access to Sunway Pyramid and Lagoon for shopping and leisure.
2019 年 11 月に 2 泊滞在
Resort Suites Hotelからの返信 (投稿日 : 2019 年 11 月 27 日)
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful trip
We had a good time with family during this trip. Happy with the facilities and cleanliness provided by Resort Suites. Thank you very much.
2019 年 11 月に 2 泊滞在
Resort Suites Hotelからの返信 (投稿日 : 2019 年 11 月 20 日)
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

6/10 (普通)

Nhu、Ho chi minh city

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Property is situated inside a mall, a perfect location in sunway.
2019 年 11 月に 2 泊滞在
Resort Suites Hotelからの返信 (投稿日 : 2019 年 11 月 20 日)
Dear Nhu, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room is great and the location is good, right next to Sunway Pyramid Mall. Reception is located at the car park floor, need to walk thru the carpark entrance or the staircase from Sunway Pyramid Hotel Ground floor. Room is good, got a kitchen for basic cooking. Overall a happy stay.
2019 年 10 月に 1 泊滞在
Resort Suites Hotelからの返信 (投稿日 : 2019 年 11 月 4 日)
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
High level with good view. But the problem is climbing up and down stairs, not suitable for aged and young children. Much better if the lift stops at the main lobby.
2019 年 10 月に 2 泊滞在
Resort Suites Hotelからの返信 (投稿日 : 2019 年 11 月 4 日)
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The environment is very good
2019 年 10 月に 1 泊滞在
Resort Suites Hotelからの返信 (投稿日 : 2019 年 10 月 9 日)
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 (良い)

Tiny、Kedah

出張, 家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the room and it is attached to the shopping mall.
2019 年 9 月に 1 泊滞在
Resort Suites Hotelからの返信 (投稿日 : 2019 年 9 月 25 日)
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 (良い)

tain foh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
地点很不错
2019 年 8 月に 2 泊滞在
Resort Suites Hotelからの返信 (投稿日 : 2019 年 9 月 12 日)
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 (良い)

SL

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Near to shopping mall
2019 年 8 月に 1 泊滞在
Resort Suitesからの返信 (投稿日 : 2019 年 9 月 4 日)
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites

2/10 (非常に不満)

Meshal

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
الفندق سيأ جدا جدا جدا
2019 年 8 月に 2 泊滞在
Resort Suitesからの返信 (投稿日 : 2019 年 9 月 4 日)
Dear Sir/Mdm, We would like to apologize for your bad experience with your staying. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Your reviews have been discussed at length with the responsible team leader to prevent this from happening again and please kindly email us for more information. We hope you will visit us again soon. Warm regards, Resort Suites