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レガリアアッパービューホテルの口コミ

4 out of 5
レガリアアッパービューホテル
No 2, Jalan Anjung Putra, Off Jalan Sultan Ismail, Kuala Lumpur

口コミ

6.4
評価 10 - 121 件の口コミ中 27 件が非常に良い" "
評価 8 - 121 件の口コミ中 25 件が良い" "
評価 6 - 121 件の口コミ中 26 件が普通" "
評価 4 - 121 件の口コミ中 22 件が不満" "
評価 2 - 121 件の口コミ中 21 件が非常に不満" "

6.0/10

清潔度

6.2/10

スタッフとサービス

6.0/10

設備とサービス

5.8/10

施設のコンディションと設備

5.4/10

環境への配慮

口コミ

2/10 (非常に不満)

RYOSUKE

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Shower drainage is weak. More and more water accumulates. Also, since the train is nearby, there is noise during the day as well as early morning and late night.
2023 年 11 月に 3 泊滞在
aishaからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear (ryosuke),I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one.If you would like to discuss this further or have any additional concerns, please don't hesitate to contact us directly at +603-2725 0739.Best regards,Marketing team

2/10 (非常に不満)

EAMIE LENN

グループ旅行
The hotel is good for the price. The room is Ok, the breakfast is nice, and the location is A but i would not stay here again nor recommend it because when we woke up we were covered in bug bites. Informed them at check out. Hope they do something about it to prevent it from happening again because it is a really nice property, close to everything
2024 年 5 月に 4 泊滞在

4/10 (不満)

jigisha

気になった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 1 月に 3 泊滞在
aishaからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear (jigisha),I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one.If you would like to discuss this further or have any additional concerns, please don't hesitate to contact us directly at +603-2725 0739.Best regards,Marketing team

8/10 (良い)

Johanna

aishaからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear (johanna),I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one.If you would like to discuss this further or have any additional concerns, please don't hesitate to contact us directly at +603-2725 0739.Best regards,Marketing team

2/10 (非常に不満)

Said

2023 年 11 月に 2 泊滞在
aishaからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear (said),I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one.If you would like to discuss this further or have any additional concerns, please don't hesitate to contact us directly at +603-2725 0739.Best regards,Marketing team

2/10 (非常に不満)

Sakthiswran

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This is not a hotel. They'll give you an apartment and tell you a nicely crafted story for it. And don't even expect more than 1 star overall.
2023 年 11 月に 3 泊滞在
aishaからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear (sakthiswran),Thank you so much for sharing your wonderful experience with us. We are thrilled to hear that you enjoyed your stay at our hotel.We're delighted to know that our team's efforts to provide (1) exceptional service, (2) comfortable accommodations, and a (3) delicious dining experience made your stay memorable. Your kind words will certainly motivate us to continue delivering the best possible service to all our guests.We do hope your next visit is around the corner as we look forward to welcoming you again. Please don't hesitate to reach out if you need any assistance with your next reservation.Warm regards,Marketing team

10/10 (非常に良い)

Fatemeh

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
The room could have been cleaner and the light in bathroom did not work
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Lely

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice Hotel
2023 年 10 月に 4 泊滞在
Marketing teamからの返信 (投稿日 : 2023 年 11 月 8 日)
Dear Lely,Thank you so much for sharing your wonderful experience with us on Agoda. We are thrilled to hear that you enjoyed your stay at our hotel.We're delighted to know that our team's efforts to provide exceptional service, comfortable accommodations, and a delicious dining experience made your stay memorable. Your kind words will certainly motivate us to continue delivering the best possible service to all our guests.We look forward to welcoming you back in the future. Please don't hesitate to reach out if you need any assistance with your next reservation.Warm regards

6/10 (普通)

Jørgen

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : 清潔度、スタッフとサービス
Personalet var ikke særlig imødekommende og smilende, havde tre nætter, fik gjort rent en gang, og det var fint, men ingen toiletpapir, måtte selv købe, men rigtig flot udsigt fra poolen, helt skidt var det ikke 😀
2023 年 8 月に 3 泊滞在
Marketing teamからの返信 (投稿日 : 2023 年 11 月 8 日)
Dear Jorgen,I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.If you would like to discuss this further or have any additional concerns, please don't hesitate to text us directly via Whatsapp at +60 11-6508 9096 or email to info@upperview-regalia.com (Active from Monday to Friday – 9am until 5pm, except Public Holiday).Best regards

4/10 (不満)

宿泊されたお客様

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Quite a disappointing stay with Regalia
the air Cond is leaking water, the toilet was old, the floor was dusty, tv not functional, no hair dryer (provided upon request with 30 minutes waiting time), the fridge was old, toilet roll left abit, the curtain looks dirty n old, the room door was old, my friend was locked inside the room, need to keep trying to make it open. Parking was expensive, around RM33++ for overnight.
2023 年 7 月に 1 泊滞在
Marketing teamからの返信 (投稿日 : 2023 年 11 月 8 日)
Dear guest,I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.If you would like to discuss this further or have any additional concerns, please don't hesitate to text us directly via Whatsapp at +60 11-6508 9096 or email to info@upperview-regalia.com (Active from Monday to Friday – 9am until 5pm, except Public Holiday).Best regards

2/10 (非常に不満)

Boon Tsong

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Dirty rooms and bad service in front desk
2023 年 5 月に 1 泊滞在
Marketing teamからの返信 (投稿日 : 2023 年 11 月 8 日)
Dear Boon Tsong,I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.To make amends, we would like to offer you a 10% discount from the Best Available Rates on your next stay with us. We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one.If you would like to discuss this further or have any additional concerns, please don't hesitate to text us directly via Whatsapp at +60 11-6508 9096 or email to info@upperview-regalia.com (Active from Monday to Friday – 9am until 5pm, except Public Holiday).Best regards

4/10 (不満)

Ijene R

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
I'm trying my best to be thorough and do not read this and think ohh that's just her opinion. Here are the facts. They have 6 elevators. One worked the entire 2 weeks i was there. For 38 floors... ONE WORKED. When you order food or use grab no one will come near the hotel. You have to walk to the other side of the lot. They share the pool with the residents and you have to fill out a form every time you want to swim. So dumb. The "breakfast buffet" was non existent. They served over cooked sausage, rice and hashbrowns in a paper bag for 35 rm A PERSON! Trash. My room smelled of mildew because the floor was wet from some unknown leak by the window. The windows don't open. The rooms have and and little bugs that they don't do anything about even when asked. No English speaking channels so don't expect it which is fine but not very thoughtful. You can't really walk to anything from this hotel. It's on a hill and next to a freeway. Front desk was nice, the view from the pool is breathtaking and that is the only good. After all the inconvenience, they had the nerve to charge me for misplacing the elevator key! Laughable, it never worked! I took the stairs everyday! Do not recommend. Just do not do it!
2023 年 3 月に 10 泊滞在
Marketing teamからの返信 (投稿日 : 2023 年 11 月 8 日)
Dear Ijene R,I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.If you would like to discuss this further or have any additional concerns, please don't hesitate to text us directly via Whatsapp at +60 11-6508 9096 or email to info@upperview-regalia.com (Active from Monday to Friday – 9am until 5pm, except Public Holiday).Best regards

4/10 (不満)

Leonardo

グループ旅行
気になった点 : 清潔度
Camera del hotel sporca e puzzolente. La piscina sul terrazzo va prenotata il giorno prima (sempre se non e' gia piena).
2022 年 6 月に 3 泊滞在

10/10 (非常に良い)

Mohammad Din

2021 年 3 月に 1 泊滞在

10/10 (非常に良い)

IAYI

家族旅行
良かった点 : 客室の快適度
enoying
Relaxing, very good scenario.kids enjoying. room not so clean.others wise perfect.enjoying
2020 年 9 月に 1 泊滞在
Hotel managemantからの返信 (投稿日 : 2020 年 9 月 30 日)
Thank you for staying with us.

2/10 (非常に不満)

puvana

家族旅行
気になった点 : 清潔度、客室の快適度
Buffer breakfast totally terrible No food at all
2020 年 9 月に 1 泊滞在
Hotel managementからの返信 (投稿日 : 2020 年 9 月 30 日)
Sorry for that. We can not have buffet as its under SOP in future we will do our best.

2/10 (非常に不満)

Imran、Seremban, Negeri Sembilan

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Need to wait 20-30 minutes for using the lift, breakfast can said the worst experience for me and my family ever had either the place for eat or their quantity of foods and drinks. One more thing they dont provided free parking. Need to pay with touch n go, per hour is RM1.60. Imagined if you park from 2.00 p.m. until next 12.00 p.m on the next day how much it will cost. I strictly dont recommend if you don't have highly patient attitude.
2020 年 9 月に 1 泊滞在

8/10 (良い)

ZUL

家族旅行
良かった点 : 清潔度、客室の快適度
excellent
2020 年 9 月に 1 泊滞在
Hotel Managemantからの返信 (投稿日 : 2020 年 9 月 30 日)
Thank you for staying with us. See you in the future.

4/10 (不満)

Umair

良かった点 : 清潔度、客室の快適度
2020 年 9 月に 1 泊滞在

10/10 (非常に良い)

Sukri

良かった点 : 清潔度、客室の快適度
2020 年 9 月に 1 泊滞在

6/10 (普通)

Ahmad Ibrahim

家族旅行
良かった点 : 客室の快適度
2020 年 8 月に 1 泊滞在

10/10 (非常に良い)

Haspalila

家族旅行
良かった点 : 清潔度、客室の快適度
2020 年 6 月に 1 泊滞在

8/10 (良い)

JAFRYDIN ABDUL JALIL

2020 年 3 月に 2 泊滞在
Marketing teamからの返信 (投稿日 : 2023 年 11 月 8 日)
Dear Jafrydin,Thank you so much for sharing your wonderful experience with us on Agoda. We are thrilled to hear that you enjoyed your stay at our hotel.We're delighted to know that our team's efforts to provide exceptional service, comfortable accommodations, and a delicious dining experience made your stay memorable. Your kind words will certainly motivate us to continue delivering the best possible service to all our guests.We look forward to welcoming you back in the future. Please don't hesitate to reach out if you need any assistance with your next reservation.Warm regards

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度
Nice place.
2020 年 3 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Slidt, kun 4 elevatorer til 37 etager med masser af stop undervejs. Familiepool iskold vand og ikke børnevenlig.
2020 年 2 月に 4 泊滞在

2/10 (非常に不満)

宿泊されたお客様

出張, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
terrible experience! very poor staff, stinky rooms, aged building condition, 2(!) TV Channels :))) , breakfast uneatable! on the side we had a case of domestic violence ( which can happen in such a big house) on our floor. the poor thing was the security, that didnt really care and was totally unprofessional. for that money you get much better deals in kl, so better dont go...
2020 年 2 月に 2 泊滞在
Reservationからの返信 (投稿日 : 2020 年 2 月 19 日)
Sorry for the inconveniences. Thank you for the feedback. And the regarding the domestic violence was settle by the couple themselves.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Guest reception was exceptional. Room upgraded absolutely free of charge!!!
2020 年 1 月に 1 泊滞在
Reservationからの返信 (投稿日 : 2020 年 2 月 19 日)
Thank you for your feedback.

2/10 (非常に不満)

Flo、München

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Wurde mit 5* Unterkunft geworben. Fotos sahen sehr vielversprechend aus somit haben wir gebucht. Angekommen wurde dann erst mal festgestellt dass das Gebäude äußerst ungepflegt ist. Auch das gebuchte Apartment Zimmer war einfach abgewohnt. Tapeten hängen von der Wand. Spiegel und Fenster wurden wohl seit Monaten nicht mehr geputzt. Auch der Infinitiy Pool sah alles andere als gepflegt aus. Aufzug im Gebäude ist eine Katastrophe und teilweise wartet man 5-10 Minuten bis er die Tür öffnet.
2020 年 1 月に 1 泊滞在
Reservationからの返信 (投稿日 : 2020 年 2 月 21 日)
Danke für die Bewertung. Wir werden dies für zukünftige Gäste prüfen.

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
In the pictures looks much better than the reality
2019 年 12 月に 3 泊滞在

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Waist of my hard earned money, nothing work in this place
2019 年 12 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 12 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

出張
Not bad. Can be improve
2019 年 4 月に 1 泊滞在

10/10 (非常に良い)

Hasnita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 8 月に 1 泊滞在

6/10 (普通)

Adrian

良かった点 : 客室の快適度
気になった点 : 施設のコンディションと設備
2019 年 8 月に 4 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : スタッフとサービス、施設のコンディションと設備
2019 年 8 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 8 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス
2019 年 8 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス
2019 年 7 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

カップルで旅行
気になった点 : 施設のコンディションと設備
This was probably once a great hotel but sadly the condition of the room was disappointing due to marks on the walls, peeled paint and lack of being maintained. The room smelt of smoke from previous guests despite being cleaned. The bed had bed bugs. Positives include the infinity pool, the view and the restaurant downstairs.
2019 年 7 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They should have been accommodative in genuine cases.
2019 年 7 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 6 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
Excellent and highly recommended and is easy to Use the app
2019 年 6 月に 4 泊滞在

8/10 (良い)

ThaiTour、Thai

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Price is reasonable with top view to see Twin tower
2019 年 4 月に 2 泊滞在
Reservationからの返信 (投稿日 : 2019 年 4 月 18 日)
Thank you for staying with us and we are glad you enjoyed your stay

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was not as mentioned and the management never answers the phone and they charged me for 5 nights, when i called them earlier and told them the flight was delayed , i asked them to charge for 2 nights, but they never answered after and charged for the whole stay and just an overall extremly bad experience.
2019 年 3 月に 4 泊滞在

10/10 (非常に良い)

jihyeon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
View from my room was wonderful. Big&Clean living room&bed room. But, sink in the kitchen was smelly.
2019 年 3 月に 2 泊滞在
Reservationからの返信 (投稿日 : 2019 年 4 月 8 日)
Thank you for your feedback. We will improve on this matters.

10/10 (非常に良い)

Nurul、Sentul, kl

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was awesome💕
2019 年 3 月に 1 泊滞在
Reservationからの返信 (投稿日 : 2019 年 4 月 8 日)
Thank you for staying with us.

8/10 (良い)

Timothy

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Affordable apartment next to Sunway Putra
An affordable place for a one night layover in KL on the way to Genting. Huge 2 bedroom apartment within 200m walking distance to Sunway Putra Mall. Room is dated but acceptable. Security Guards at car park are very strict but understandably so.
2019 年 3 月に 1 泊滞在
Reservationからの返信 (投稿日 : 2019 年 4 月 8 日)
Thank you for your feedback. We are glad that you nice time staying with us.

6/10 (普通)

宿泊されたお客様

2019 年 1 月に 3 泊滞在
Reservationからの返信 (投稿日 : 2019 年 2 月 19 日)
Thank you for staying with us.

8/10 (良い)

宿泊されたお客様

2018 年 12 月に 1 泊滞在
Reservationからの返信 (投稿日 : 2018 年 12 月 28 日)
Thank you for staying with us.

10/10 (非常に良い)

John、Sydney, au

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Restaurant and housekeeping staffs were excellent and very helpful and friendly. Great room, huge space, just some construction work is ongoing in lift and top floor. Great location, overall great experience
2018 年 11 月に 5 泊滞在
Reservationからの返信 (投稿日 : 2018 年 12 月 7 日)
Thank you for staying with us. We are glad you enjoyed your stay. We are making more better stay for all.