フロント
利用可能日を確認

MSブティックホテルクアラルンプールの口コミ

2 out of 5
MSブティックホテルクアラルンプール
89, Jalan Medan Bunus,, City Centre, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

口コミ

6.0
評価 10 - 26 件の口コミ中 5 件が非常に良い" "
評価 8 - 26 件の口コミ中 6 件が良い" "
評価 6 - 26 件の口コミ中 5 件が普通" "
評価 4 - 26 件の口コミ中 4 件が不満" "
評価 2 - 26 件の口コミ中 6 件が非常に不満" "

5.2/10

清潔度

6.2/10

スタッフとサービス

4.0/10

設備とサービス

5.4/10

施設のコンディションと設備

2.0/10

環境への配慮

口コミ

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
エントランス正面が改装中(2019／01／11地点)で入口がどこか分からず手間取りました。価格同等の設備なので仕方ないのですが、窓無しの部屋で照明が壊れていたので、常に暗いままでした。
2019 年 1 月に 2 泊滞在
Riteshからの返信 (投稿日 : 2019 年 1 月 16 日)
こんにちは、ゲストさん。 あなたの経験と貴重なフィードバックを私たちと共有してくれてありがとう。 私たちはあなたの次の滞在で素晴らしい経験をするために全力を尽くします。 よろしく、Ritesh

10/10 (非常に良い)

Ahmad

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Mardiana

2022 年 3 月に 1 泊滞在

8/10 (良い)

Dasa

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Parking issue
Room is good but very hard to find parking and car got damaged by the narrow path in this area... not recommended if you looking for good parking
2022 年 3 月に 2 泊滞在

2/10 (非常に不満)

Habib

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 8 月に 1 泊滞在

6/10 (普通)

Fazri

2020 年 5 月に 1 泊滞在
Cheshtaからの返信 (投稿日 : 2020 年 5 月 29 日)
Hi, Fazri! Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Jane

10/10 (非常に良い)

hamdan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 1 月に 1 泊滞在
OYOからの返信 (投稿日 : 2020 年 2 月 2 日)
Thanks for the positive rating, Hamdan! Hope to host you soon :) Regards, Kevin

2/10 (非常に不満)

宿泊されたお客様

2019 年 10 月に 1 泊滞在
Zaraからの返信 (投稿日 : 2019 年 11 月 6 日)
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we will definitely improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Zara

6/10 (普通)

宿泊されたお客様

2019 年 11 月に 2 泊滞在
Zaraからの返信 (投稿日 : 2019 年 11 月 6 日)
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Zara

4/10 (不満)

CHUN YEUNG

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 8 月に 2 泊滞在
Zara からの返信 (投稿日 : 2019 年 8 月 24 日)
Hi, Chun! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you soon again with a pleasant experience. Regards, Zara

2/10 (非常に不満)

DAUD

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Worst room I ever stay. Dirty walls with stains. Poor housekeeping. Reception poor svs
2019 年 7 月に 2 泊滞在
Ravneet からの返信 (投稿日 : 2019 年 7 月 16 日)
Sorry for the hassle you faced, Daud! We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Ravneet

10/10 (非常に良い)

宿泊されたお客様

2019 年 6 月に 5 泊滞在
Cheshtaからの返信 (投稿日 : 2019 年 6 月 29 日)
Thanks for the positive rating, Hope to host you soon :) Regards, Cheshta

8/10 (良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度
tekanan air slow. lain ok
2019 年 6 月に 1 泊滞在
Cheshtaからの返信 (投稿日 : 2019 年 6 月 26 日)
Hai, Terima kasih banyak untuk menulis ulasan dan penilaian kami secara positif. Kami meminta maaf atas masalah yang dihadapi dan kami akan berusaha memastikan perkhidmatan yang lebih baik lagi. Salam, Cheshta

6/10 (普通)

Athena、Singapore

カップルで旅行, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Not clean. Internet access limited to lobby area. Confusing entrance door. But the staff is accomodating.
2019 年 6 月に 1 泊滞在
Cheshtaからの返信 (投稿日 : 2019 年 6 月 26 日)
Hi, We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Cheshta

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
No mirror in the room at all, TV not functioning, AC not adjustable, room widow can’t be closed tight and handle is missing. So don’t be fooled by the big discount, bed n pillow not clean and can see dirty marks on it. Budget hotel shouldn’t equal to dirty room. Really disappointed
2019 年 5 月に 1 泊滞在
Cheshtaからの返信 (投稿日 : 2019 年 6 月 21 日)
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one and we’d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Cheshta

2/10 (非常に不満)

Cindy、PG

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hi all, PLEASE read this if you’re planning to stay here: Except for the price is cheap, others will be totally wordt for my trip. Horrible staff service which couldn’t communicate either in Malay or English. Don’t have any simple amenities like hair dryer and etc. Bathroom is dirty and bedroom having dust everywhere. Super noisy during the night time since 9pm onwards, upstairs having bar and disco which annoyed traveller to sleep. Noisy from corridor as well. Spoke the problems to recepton staff, but there were no action taken as the staff only understand their own language. Dangerous during night time due to main entrance was having renovation and confusion of main door. Room were given the second floor and the last room which really not comfort in the beginning and they able to change a nearer room at the same floor. There were plenty rooms but the staff was not helpful. They just simply pick a empty room and didn’t listen to our requirement. Me and my partner could not stand for it. We only stay for a night which was a sleepless night, and we checked out on the next day, and change to other hotel. Think twice before you book for this hotel.
2019 年 5 月に 3 泊滞在
Cheshtaからの返信 (投稿日 : 2019 年 6 月 21 日)
Dear Cindy, As per the feedback, it seems that your stay with us has not been up to the mark, however, we'll definitely improvise our services with our continuous efforts. Do give us another chance and we'll ensure that you'd experience the comfort and hospitality we are known for. Hope to host you soon :) Regards Cheshta

8/10 (良い)

Ha Sie

良かった点 : スタッフとサービス、客室の快適度
Parking is not free.
The location is good, but was misled by the parking facility. the parking lots do not actually belong to the hotel, means guests need to pay for it, and the maximum parking time is 2 hours. Lucky for me, i reached on Sat afternoon, parking is free after 6pm n on Sunday. The matress is comfortable but the pillows are smelly. Cleanliness can be improved further.
2019 年 4 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

2019 年 3 月に 1 泊滞在
Meghaからの返信 (投稿日 : 2019 年 4 月 5 日)
Glad to see that you have rated us superb, We will keep delighting our guests and promise to keep service standards high. Regards, Barbara

8/10 (良い)

HanHyoSanh、Seoul, South Korea

家族旅行
良かった点 : 清潔度、スタッフとサービス
this properties is really good. 5mins walk to Imbi MRT. less than 10mis walk to Berjaya time square. Nerby shopping complexes...Lot10, sungei wang etc..very good location
2019 年 2 月に 2 泊滞在
Meghaからの返信 (投稿日 : 2019 年 2 月 27 日)
Thank you so much for the wonderful rating, HanHyoSanh! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we’ll put in our continuous efforts to retain this smile forever :) Regards, Megha

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度
Noise at night
2019 年 2 月に 1 泊滞在
Meghaからの返信 (投稿日 : 2019 年 4 月 5 日)
Hi, Sorry for the trouble faced. We've duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Barbara

8/10 (良い)

Daniel、Indiana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A very basic budget hotel, but for the price and location I don't have many complaints. Bed was comfortable. Only thing to note, if the front of the hotel is locked, there's a second (actually main) entrance in the back with the lobby.
2019 年 1 月に 1 泊滞在
Riteshからの返信 (投稿日 : 2019 年 2 月 1 日)
Hi, Daniel! Thank you so much for writing the review and rating us positively. We will make sure you get an amazing experience on your next stay. Regards, Ritesh

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Do not book!
I only booked this hotel so I can nap and shower before my flight. Worst decision, I check in only to find out that I have to wait over an hour, next I try to shower and also find out there is no water. Front desk a sure me that water will come back in 30min after many many times of asking it was the repeated answer give it another 15mins that's when I asked for my money back front desk said to bad, but we can move you to another room so they did. And I just switched be to a use room, sheets were very dirty towels on the floor and toilet still had crap 😡. Wishing now that I should of gone straight to the airport and wait the 8hrs there then to waste my time and energy with this place.
2019 年 1 月に 1 泊滞在
Riteshからの返信 (投稿日 : 2019 年 2 月 1 日)
Hi, Guest! Sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead :) Regards, Ritesh

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Rather horrible stay experience.
Confusing entrance door, main entrance situated in back alley which can be dangerous at night. Also the hotel suffers serious water pump malfunction which causes entire hotel without water supply, and the hotel staff took almost whole day to rectify the problem by night. The room booked is OK except for shower head and water heater malfunctioned.
2018 年 12 月に 1 泊滞在
Riteshからの返信 (投稿日 : 2018 年 12 月 26 日)
Hi, Guest! Sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead :) Regards, Ritesh

10/10 (非常に良い)

B、MY

良かった点 : スタッフとサービス、施設のコンディションと設備
Near to the location that i want to go
2018 年 12 月に 1 泊滞在
Riteshからの返信 (投稿日 : 2018 年 12 月 26 日)
Hi, Guest! We are glad to see you liked our services. Keep this love coming :) Regards, Ritesh

2/10 (非常に不満)

Nellie

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not good
Disgusting
2018 年 12 月に 1 泊滞在
Riteshからの返信 (投稿日 : 2018 年 12 月 26 日)
Hi, Nellie! Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we'll surely put in our best effort to keep up with your expectations in the future. Regards, Ritesh

8/10 (良い)

宿泊されたお客様

気になった点 : 清潔度
Staff hotel tak pandai berbahasa melayu.. bilik pertama no 826 tersumbat dan pili patah.. hari kedua tukar bilik baru ok sikit. Remote tidak bagus
2018 年 12 月に 3 泊滞在
Riteshからの返信 (投稿日 : 2018 年 12 月 26 日)
Hai, Tetamu! Terima kasih banyak untuk menulis ulasan dan penilaian kami secara positif. Kami akan memastikan anda mendapat pengalaman yang luar biasa pada penginapan seterusnya anda. Salam, Ritesh