2/10 (非常に不満)
SHAZIA JABEEN、Reading
小さなお子様連れの家族旅行
2024 年 1 月 7 日
良かった点 : 清潔度、施設のコンディションと設備
What can I tell you about this property??
Short version, 0 Customer Service. 5 star property. Such a beautiful property but the management was from hell. You're at their mercy as a venerable tourist and they play with you because you're in fear they might chuck you out. What could you do in a foreign country with your family? So you submit to their demands.
Long version.
Arrival starts at 3pm. There's NO ONE available before that time to help you.
There's NO staff at the property actual property either. Their office is about 5 minutes walk in a small alley, tucked under a carpark. You HAVE to go there to sign extra papers (to hold you responsible for ANY and EVERYTHING) These papers are like an inventory before you start a tenancy agreement. Like letting agents there's a charge for EVERYTHING.
We collected our key ( one card between 5 people). You need the card to get in and get out of the building. It was very difficult with a group of five of us. We weren't allowed a 2nd card. The admin, Chinese woman (aka Jenny) was EXTREMELY strict, Cruella de' Vil style person.
The apartment was setup for 4 people. It's sold as 6 person apartment. Please don't be fooled. They charge you for extra mattress. They don't give hand towels, PRIOD!. We requested hand towel we were denied. We received a bath towel. There were 4 of everything, cups, glasses, plates, cutlery etc. You WEREN'T ALLOWED more, because they didn't want to give it. So our 5th person, had to share for
SHAZIA JABEEN
2023 年 12 月に 10 泊滞在