4/10 (不満)
宿泊されたお客様
2018 年 7 月 24 日
良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Cheap hotel close to sentral station
Getting the negatives out of the way first:
1. Arrived to find the queen room i had booked and paid for was not available (apparently it had been double booked through another booking agency (seriously?!)). They tried to fob me of with an offer of a room at a sister hotel, i refused as it was the other side of KL, and so they ordered me a twin on site. However, i was kept im the lobby for an hour while they prepared it as it had not been cleaned earlier (consider this was at 10.30pm it rung alarm bells about their management).
2. Whilst the room was booked for me and my wife, they only provided one towel. It took three calls for them to finally bring one up.
3. As described above, reception staffing is generally shoddy.
The positives:
1. Affordable and great location near KL Sentral and in the heart of brickfields
2. Rooms are actually quite nice for the money- well done up, air conditioned and nice bathrooms.
All in all, a good hotel but very poorly staffed/managed. Once this is fixed it has huge potential. However at the moment i would avoid.
宿泊されたお客様
2018 年 7 月に 2 泊滞在