So many mistakes with the reservation, less hospitality compared to other hotels in Malaysia, incomplete bed making and room cleaning. The card keys also didn't work 4 times in 1 week. I was trying to be patient as I do not want to be impolite, however, I literally did wate a lot of time due to these troubles. I will never use this hotel.
Could be a good facility but needs big overall. Would have been amazing one upon a time.
City is a little bit away. Probably 20-30mins in cab. Area ok.
Troy
2020 年 1 月に 1 泊滞在
6/10 (普通)
Fahri Zaini
2020 年 1 月 2 日
Fahri Zaini
2019 年 12 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
小さなお子様連れの家族旅行
2020 年 1 月 1 日
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Hotel was sold to us as a 'luxury 5 star resort'. What we found was a very old, barely 2 star motel. Property was old, poorly maintained and the outdoor pool that was advertised was non existant. Food quality at breakfast was poor, and the staff are happy to come into your room despite a do not disturb sign. No safety box nor fridge in the room. Leaking faucet with wet floors in the bath, unusable tub. Total joke!
宿泊されたお客様
2019 年 12 月に 4 泊滞在
8/10 (良い)
SOM
家族旅行
2019 年 12 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice place to rest and relax
the stay was comfortable as the rooms are decent sized and suitably furnished. the facilities provided by the resort are more than adequate.The washroom amenities are very good.
SOM
2019 年 12 月に 3 泊滞在
8/10 (良い)
LEE
家族旅行
2019 年 12 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
LEE
2019 年 12 月に 2 泊滞在
4/10 (不満)
Eric、Singapore
カップルで旅行
2019 年 12 月 6 日
気になった点 : 清潔度、施設のコンディションと設備
Poor maintenance of the hotel, old and dirty, smelly etc
Eric
2019 年 12 月に 1 泊滞在
8/10 (良い)
Karen
出張, 家族旅行
2019 年 12 月 5 日
良かった点 : スタッフとサービス
the property is in a beautiful setting and a great structure.