4/10 (不満)
宿泊されたお客様
家族旅行
2019 年 9 月 23 日
気になった点 : スタッフとサービス、設備とサービス
NO RECOMMEND! We called the hotel, we made the reservation on the Expedia site, to announce that we arrived between 23: 30-23: 45 depending on the traffic, we had previously sent an email (no one answered) and we would like a late dinner, from the beginning they tried to announce to me that the room I booked was no longer available ..... with a confirmed reservation! I insisted on the phone and received an evasive answer ..
Exactly around 11:45 pm we stopped in front of a gate without any sign or light, pretty dirty around it and with a thing that should have been the guard's house. Circumstances, because Google Map indicates that this is the location at our 4-star hotel, I asked the little man in front of the gates about the hotel. Here comes the ugly story: the lighted yard, the clean reception, I asked about the room and the dinner. of ham, a slice of cheese a packet of butter, a slice of cucumber and a slice of tomato, I replied that we are on the road and what he offers can be a maximum breakfast .... He informed us that there is no room service, we cannot order for an additional cost something else so we were pleased with that dinner and unfortunately. He informed us that parking the car in the hotel yard costs about 5 euros / night ...! We went to the rooms, there is no stroller luggage so I got a helping hand from a person at the reception. At the room there were no cards, we waited about 15 minutes and we received new cards, but we were surprised when
宿泊されたお客様
2019 年 9 月に 3 泊滞在