Dear Mr. Shimmei, Greetings from Langham Hong Kong and hope this message find you well. We are writing in response to your recent stay regarding to the experience was under your expectations. On behalf of Management Team, we would like to express our sincerest apology for the disappointment you have faced. At Langham, we pride ourselves on delivering exceptional service to our valued customers. Thus, we would like your valuable comments to help us identify areas for improvement and deliver a better guest experience.Please keep our Duty Manager Email tlhkg.am@langhamhotels.com as a contact point. Our team will address your concerns personally.Best regards,Jonathan YuenGuest Services ManagerThe Langham, Hong Kong8 Peking Road, Tsim Sha Tsui, Kowloon, Hong KongTel: +852 2375 1133 Fax: +852 2375 6611tlhkg.am@langhamhotels.com langhamhotels/hongkong

Dear Ms. Mita,Thank you for taking the time to share your experience during your stay.Please accept my sincerely apologies for the disappointment you had during your stay in regards the toilet issue.Rest assured that your feedback is noted and addressed to concern department to follow up.Ms. Mita, I do hope that we will have the opportunity in the future to extend to you the true Langham service that we are renowned for.Your sincerely,Adrian ChuFront Office Manager

Dear guest,Thank you so much for your comment to The Langham Hong Kong.We look forward to having you again in near future.Best regards,Reservations DepartmentThe Langham Hong Kong

Dear guest,Thank you so much for your comment to The Langham Hong Kong.We look forward to having you again in near future.Best regards,Reservations DepartmentThe Langham Hong Kong

Thank you very much for your feedback. We sincerely look forward to welcoming you back to The Langham, Hong Kong in the near future. With kind regards, Agnes Chan Hotel Manager

Thank you very much for your positive feedback. We look forward to welcoming you back in the near future for another lovely visit.

Thank you for the lovely pictures from our hotel. We look forward to welcome you back for another lovely stay. With kind regards.

Thank you very much for your feedback. We sincerely look forward to another opportunity in the near future to extend to you an even more enjoyable visit at the Langham Hong Kong.

Glad to learn that you enjoy the location and the facilities at our hotel. Looking forward to welcoming you back to The Langham Hong Kong in the near future.

Thank you very much for your positive feedback. With kind regards.

Do apologize for the lack of view for your room type. We sincerely hope that our service, facilities and location will bring you back to The Langham Hong Kong again in the near future. With kind regards.