屋外プール

ITC ロイヤル ベンガル ア ラグジュアリー コレクション ホテル、コルカタの口コミ

5 out of 5

口コミ

8.4

とても良い

評価 10 - 152 件の口コミ中 95 件が非常に良い" "
評価 8 - 152 件の口コミ中 24 件が良い" "
評価 6 - 152 件の口コミ中 11 件が普通" "
評価 4 - 152 件の口コミ中 7 件が不満" "
評価 2 - 152 件の口コミ中 15 件が非常に不満" "

9.2/10

清潔度

8.6/10

スタッフとサービス

8.6/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
パンが焼き立て
レストランも広く選ぶのに時間がかかる、パンが焼き立てで美味しい
2019 年 7 月に 1 泊滞在
Tejinder Singhからの返信 (投稿日 : 2020 年 7 月 29 日)
Dear Guest, Thank you for sharing your feedback. We are delighted to know that you had a wonderful experience. We look forward to welcome you back. Warm regards, Tejinder Singh Area Manager- East ITC Hotels & Cluster General Manager ITC Royal Bengal & ITC Sonar

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
新しいホテル
新しいホテル2019年、館内が広く移動が大変、やや施工がざつでもったいない
2019 年 7 月に 1 泊滞在
Tejinder Singhからの返信 (投稿日 : 2020 年 7 月 29 日)
Dear Guest, Thank you for sharing your feedback. We have noted your comments with great concern. Please note that the areas as highlighted in your feedback have our immediate attention. Request you to kindly treat this experience in isolation and give us another opportunity to impress you with our offerings. Warm regards, Tejinder Singh Area Manager- East ITC Hotels & Cluster General Manager ITC Royal Bengal & ITC Sonar

10/10 (非常に良い)

Llewellyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Modern and clean.
2024 年 4 月に 5 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Ms. Llewellyn,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

SURYADIPTA、GREENSBORO

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I recently had the pleasure of staying at the ITC Royal Bengal from April 14 - 25, 2024. It was a very positive experience. Everyone at the hotel went out of their way to make me feel welcome. I stayed at the Tower room on the 57th floor. The room is spacious and very well maintained with all the facilities to make the stay as comfortable as possible. I used the dining services for breakfast and dinner at the Grand Market Pavilion, as well as the Darjeeling Lounge. There are a huge number of menu options available and both the quality and taste of food are great. The dining room staff are very attentive and friendly. From the moment of being greeted into dining until the end of the meal, every staff member went out of their way to make sure that I was eating well. While I can mention Neha, Islam, Tanmoy, and Tania among others (since I can remember their names), everyone was truly very caring to my needs. The gym is very well-equipped for different types of workouts like weights, cardio, or yoga and it was nice to interact with Soumen over there. Please keep up the good work. I look forward to returning in the future.
2024 年 4 月に 11 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Mr. Suryadipta,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Neha, Islam, Tanmoy and Tania to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 (良い)

CHANDRESH

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is really majestic and grand. Staff are all very friendly especially in the Pavilion gran market. Notable persons are Neil and his staff. The buffet is really incredible but almost everything was not suitable for vegans as two in our party are vegans so it was limited what we can eat. but they offered best what they can. Otherwise will visit here again. Rooms very spacious and the gym was excellent which I used every day.
2024 年 4 月に 2 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Mr. Chandresh,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay and visit at Grand Market Pavilion with us. Your appreciation has been shared with Neil and the team to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Kalpana.

2024 年 4 月に 3 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Ms. Kalpana,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 (良い)

Aditya

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Mr. Aditya,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

GAURAV

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the hospitality
2024 年 3 月に 2 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Mr. Gaurav,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us and enjoyed the hospitality too. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Rahul

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was an amazing experience. Our room cleaning staff, Sunkayata, was exceptionally helpful and caring. The dining experience at the Darjeeling Lounge, and the breakfast restaurant was both amazing. Your crews are very nice and friendly.
2024 年 2 月に 2 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Mr. Rahul,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay and with us at Darjeeling Lounge. Your appreciation has been shared with Sunkayata to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Naina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fantastic stay
2024 年 2 月に 4 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Ms. Naina,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Gurwinder

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Mr. Gurwinder,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

debabrata

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent hotel to stay
2024 年 2 月に 3 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Mr. Debabrata,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with usWe deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Aditi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Exceptional experience!
Excellent service and spacious, modern apartment.
2024 年 2 月に 3 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Ms. Aditi,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with usWe deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

MANUJ

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Best Hotel in Kolkata
ITC Royal Bengal is improving its standards and getting better than all other hotels....here is my brief review. 1. ITC Royal 2. Oberoi Grand 3. JW Marriott 4. Westin
2024 年 2 月に 1 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Mr. Manuj,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent visit with us.We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Debabrata

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Esthetically decorated, with art works that is unique for Bengal..
2024 年 1 月に 1 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Mr. Debabrata,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent visit with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Raja

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Pleasant stay
2024 年 1 月に 1 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Mr. Raja,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Sudeep、lincoln

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I stayed here for a week in one of the 2 bedroom suites. The property is amazing, the restaurants are great and the service is unbelievable. I have 2 complaints though - (1) it took 3 days for the room to reach 22 C from starting 19 C. As a result it was quite cold during the start of my stay and 19-20 C is pretty uncomfortable. Also, on one evening there was a wedding party going and they started beating the drums at 2 am. I have nothing against wedding parties or the need to play music. However, the hotel should not allow these things to happen at 2 am. It ended about 4 am and my poor wife could not sleep that night. All in all, a great experience though and i would definitely stay at the ITC royal bengal on future trips.
2024 年 1 月に 7 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Mr. Sudeep,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Navneet

2024 年 1 月に 1 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Mr. Navneet,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 (非常に不満)

Amarjot

気になった点 : 清潔度、施設のコンディションと設備
Not like they used to be anymore
2023 年 12 月に 6 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Mr. Amarjot,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 (非常に不満)

Tegbir Singh

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス
2024 年 1 月に 2 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Mr. Singh,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Assuring you of our best services at all times.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Nathan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Mr. Nathan,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 (良い)

BIMIT

2023 年 12 月に 2 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Debdatta

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Mr. Debdatta,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Sujib

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2023 年 12 月に 4 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Mr. Sujib,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Martin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A stunning Hotel.
2023 年 11 月に 1 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Mr. Martin,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 (非常に不満)

Balasubramanya

Check in was very late. There were mosquito in the room. Had asked to keep bill ready the previous night as i had to leave early morning but nothing was kept ready.
2023 年 11 月に 1 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Mr. Balasubramanya,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Geoffrey

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would stay here again
2023 年 11 月に 8 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Mr. Geoffrey,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 (非常に不満)

Muskan

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Ms. Muskan,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 (非常に不満)

Anirvan

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Disappointed
Not as expected
2023 年 10 月に 1 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2023 年 10 月 24 日)
Dear Mr. Anirvan,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 (非常に不満)

satyaki

気になった点 : 清潔度
2023 年 9 月に 1 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Mr. Satyaki,Namaste!We have noted your feedback and we regret the inconvenience caused. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Sujib

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good
2023 年 9 月に 4 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Mr. Sujib,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 (非常に不満)

Sanjay

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
2023 年 9 月に 1 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Mr. Sanjay,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Piotr

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
One of the best ever
One of the best hotels I have ever been to globally. And the food court is out of this planet!
2023 年 9 月に 3 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with the team to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Subhradyuti

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a wonderful experience during our twelve-night stay in ITC Royal Bengal. The staff was very courteous and really took care of our needs. In particular, we would like to call out Deepak and Rajdeep, a server in Grand Market Pavillion, who were extremely helpful to our elderly parents. The pool and the spa were very nice and one of the best we have experienced. We look forward to staying in ITC Royal Bengal again in the next visit to Kolkata.
2023 年 8 月に 4 泊滞在
Gaurav Soneja, General Manager – ITC Royal Bengalからの返信 (投稿日 : 2023 年 8 月 21 日)
Dear Mr. Subhradyuti,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Deepak and Rajdeep to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Anita

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Superb Customer Service
Staff and service is outstanding! Lovely stay and superb customer service :)
2023 年 8 月に 7 泊滞在
Gaurav Soneja, General Manager – ITC Royal Bengalからの返信 (投稿日 : 2023 年 8 月 16 日)
Dear Ms. Anita,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us and enjoyed the services too.We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Mushfique

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property they took great care of my parents and did complimentary upgrade I would stay here again. Shout out to the overnight manager I guess shraddha
2023 年 7 月に 1 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2023 年 7 月 30 日)
Dear Mr. Mushfique,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Shraddha to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

6/10 (普通)

RAJESH

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 7 月に 2 泊滞在
Gaurav Soneja, General Manager – ITC Royal Bengalからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear Mr. Rajesh,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 (良い)

Gaurav

良かった点 : スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 2 泊滞在
Gaurav Soneja, General Manager – ITC Royal Bengalからの返信 (投稿日 : 2023 年 7 月 17 日)
Dear Mr. Gaurav,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 2 泊滞在
Gaurav Soneja - General Managerからの返信 (投稿日 : 2023 年 7 月 13 日)
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Annelotte

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 2 泊滞在
Gaurav Soneja, General Manager – ITC Royal Bengalからの返信 (投稿日 : 2023 年 7 月 5 日)
Dear Ms. Annelotte,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

VENKATESHA

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good property with excellent service
2023 年 6 月に 2 泊滞在
Gaurav Soneja, General Manager – ITC Royal Bengalからの返信 (投稿日 : 2023 年 7 月 3 日)
Dear Mr. Venkatesha,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us and enjoyed the services too.We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

SHANKAR KUMAR

2023 年 6 月に 1 泊滞在
Gaurav Soneja, General Manager – ITC Royal Bengalからの返信 (投稿日 : 2023 年 7 月 17 日)
Dear Mr. Kumar,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

workwell

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fantastic place
Gaurav Soneja, General Manager – ITC Royal Bengalからの返信 (投稿日 : 2023 年 7 月 3 日)
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Saranya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Gaurav Soneja, General Manager – ITC Royal Bengalからの返信 (投稿日 : 2023 年 7 月 3 日)
Dear Ms. Saranya,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

4/10 (不満)

Rakesh

出張
気になった点 : 清潔度、施設のコンディションと設備
Not a luxury hotel at all. Poor amenities. Broken vases in business lounge. Poorly maintained property. Nothing in the hotel is luxury… inefficiency & poor service. Must be downgraded to a 4 star hotel. Food in Dum Pukht was terrible & this restaurant has bad ambiance.
2023 年 5 月に 4 泊滞在
Gaurav Soneja, General Manager – ITC Royal Bengalからの返信 (投稿日 : 2023 年 7 月 3 日)
Dear Mr. Rakesh,Namaste!Thank you for taking out your time and sharing your feedback with us during your recent visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 (良い)

Takeomi

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Nice Hotel
Room was very clean, and buffe restaurant was excellent.
2023 年 4 月に 2 泊滞在
Gaurav Soneja, General Manager – ITC Royal Bengalからの返信 (投稿日 : 2023 年 7 月 3 日)
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

LASTA

2023 年 3 月に 2 泊滞在
Gaurav Soneja, General Manager – ITC Royal Bengalからの返信 (投稿日 : 2023 年 7 月 3 日)
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 (良い)

Satyendra N

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very comfortable and food at Avartana restaurant was delicious.
2022 年 12 月に 2 泊滞在
Gaurav Soneja, General Manager – ITC Royal Bengalからの返信 (投稿日 : 2023 年 7 月 3 日)
Dear Mr. Satyendra,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your visit with us at Avartana. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent stay!
2022 年 11 月に 1 泊滞在
Gaurav Soneja, General Manager – ITC Royal Bengalからの返信 (投稿日 : 2023 年 7 月 3 日)
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 (非常に良い)

Chandan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Outstanding!
Gaurav Soneja, General Manager – ITC Royal Bengalからの返信 (投稿日 : 2023 年 7 月 3 日)
Dear Mr. Chandan,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal