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ホリデイ イン コルカタ エアポート IHG ホテルの口コミ

4 out of 5
ホリデイ イン コルカタ エアポート IHG ホテル
Biswa Bangla Sarani, Near City Centre 2, Kolkata, West Bengal

口コミ

7.8

良い

評価 10 - 189 件の口コミ中 82 件が非常に良い" "
評価 8 - 189 件の口コミ中 50 件が良い" "
評価 6 - 189 件の口コミ中 29 件が普通" "
評価 4 - 189 件の口コミ中 12 件が不満" "
評価 2 - 189 件の口コミ中 16 件が非常に不満" "

8.2/10

清潔度

8.2/10

スタッフとサービス

7.6/10

設備とサービス

8.0/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

8/10 (良い)

Katsumi、Tinshuiwai

2023 年 2 月に 3 泊滞在
Prateek Mohanからの返信 (投稿日 : 2023 年 3 月 14 日)
Dear Guest,Warm Greetings from Holiday Inn Kolkata Airport!We thank you for patronizing Holiday Inn Kolkata Airport for your recent visit. It was indeed a pleasure having you with us and sharing your valuable comments regarding your overall experience .Your encouraging words will truly motivate our team members.We look forward to welcome you in near future.Best regards,Prateek Mohan

10/10 (非常に良い)

Reiko

2023 年 1 月に 1 泊滞在
Prateek Mohanからの返信 (投稿日 : 2023 年 3 月 14 日)
Dear Guest,Greetings from Holiday Inn Kolkata Airport!We are very pleased to know that you have enjoyed our services and hotel facilities. Your appreciation further motivates our team members to keep striving towards delighting our guests.Looking forward to welcome you back at our property!Best Regards,Prateek Mohan

8/10 (良い)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
設備が古い
設備が古いです。シャワー室に石鹸やシャンプーを置く台がなく、使いにくい。
2019 年 11 月に 1 泊滞在
Prateek M.からの返信 (投稿日 : 2019 年 11 月 27 日)
Thanks for your feedback.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 8 月に 1 泊滞在
Rpからの返信 (投稿日 : 2019 年 8 月 20 日)
Thank you for sharing your valuable feedback with us. We are happy to hear that you had a pleasant experience at the hotel. We are looking forward to your next visit.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス
コルカタ空港で乗り換える場合は、このホテルは空港に近くて便利です。コルカタ空港に深夜についたので空港とホテル間の車も手配でき良かったです。部屋はきれいでダージリンや緑茶などいろんなお茶が用意されているのもありがたいです。しかし、シャワーが外れそう、ライトの取ってがとれそう、ということもありますが、値段のことをかんがえると全く問題ないです。ホテルスタッフも親切です。ホテル周辺には地元の人たちのチャイ屋さんがありました。
2019 年 8 月に 1 泊滞在
RPからの返信 (投稿日 : 2019 年 8 月 20 日)
Thank you for sharing your valuable feedback with us. We are happy to hear that you had a pleasant experience at the hotel. We are looking forward to your next visit.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 4 月に 1 泊滞在
RPからの返信 (投稿日 : 2019 年 5 月 9 日)
Thank you for sharing your valuable feedback with us. We are happy to hear that you had a pleasant experience at the hotel. We are looking forward to your next visit.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Smart and flexible staff
One of their staff whose name is Ujjwal is excellent; he noticed what I needed without any direct request and offered me a couple of solutions that made my itinerary very smooth.
2019 年 3 月に 1 泊滞在
RPからの返信 (投稿日 : 2019 年 3 月 30 日)
Thank you for sharing your valuable feedback with us. We are happy to hear that you had a pleasant experience at the hotel. We are looking forward to your next visit.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
空港到着が深夜となったため、空港に近いことを条件に探しましたが、思った以上に清潔感があり、快適に宿泊できました。
2018 年 7 月に 1 泊滞在
Prateek M.からの返信 (投稿日 : 2018 年 8 月 2 日)
Dear Guest, Warm Greetings from Holiday Inn Kolkata, Thank you for sharing your review on this forum. It is always good to hear when our efforts are appreciated. We are glad that our facilities have met your expectations and that our location add value to your stay. We hope we will soon have the pleasure of having you stay with us again and look forward to welcoming you back soon with greater experiences. Many thanks & warm regards Prateek M.

10/10 (非常に良い)

arsene124、東京

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
空港に近い清潔なホテル
翌朝の乗り継ぎまで10時間あったので宿泊しましたが、1日ではもったいないと思うぐらい、部屋も広く、清潔で素敵なホテルでした。朝食も充実していて、次はゆっくり滞在したいです。
2017 年 10 月に 1 泊滞在

8/10 (良い)

Jeff、USA

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Newly opened. Very comfortable but No beer.
As per Indian government request, this hotel cannot survey any beer, whisky etc for now.
Kennyからの返信 (投稿日 : 2017 年 6 月 14 日)
Dear Jeff I would like to take this opportunity to thank you for your recent stay at Holiday Inn Kolkata Airport and your feedback. I have shared the comments on your stay and with the team. I am sure that we will be having the required licence to serve drinks by end July, 2017. We would love to welcome you back at our hotel when you travel to Kolkata in the near future. Assuring you of our best attention at all times! Kindest regards/ Kenneth

10/10 (非常に良い)

TOMOMI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
過ごしやすいホテル
Hotel staff are kind and polite
Dear Guest I would like to take this opportunity to thank you for your recent stay at Holiday Inn Kolkata Airport and your feedback. I have shared the comments on your stay with the team. We would love to welcome you back at our hotel when you travel to Kolkata in the near future. Assuring you of our best attention at all times! Kindest regards/ Kenneth

10/10 (非常に良い)

Rajvardhan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All good
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Audrey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Compromised by road works
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Anindya

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I chose to stay in this hotel due to its proximity to the Kolkata airport. The hotel is not maintained well. The room has a musty odor. The furniture tops were dirty, and sticky. The bedsheet had oil stains and hair from earlier guest. The bathroom did not have hand towels or wash cloths. The bathroom was not properly cleaned. The property looks very dated due to poor maintenance. I am giving these details as I do not want other guests plan to have a restful sleep prior to a flight like I did. Wish I had read the earlier reviews and not stayed here.
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Norbert、Tübingen

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

ALOKE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
people are good here
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Leena

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very stylish and elegant and clean.
2024 年 2 月に 1 泊滞在

6/10 (普通)

Shantanu

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Things I liked: During breakfast the staff was coming to talk to you often. Food options were nice as well during breakfast. Room service was satisfactory. Location is close to the airport so that's convenient. However a shuttle to and from the airport would be rather helpful. Things I didn't like: The random security check under the taxi using a mirror and luggage scanner which was not manned while our luggage passed through it at 2 am made no sense. It just feels like a process to tick the box with no real purpose from the security staff. Lobby doesn't suit Holiday Inn's image as there were people sleeping in the lobby (it rather looked like they had passed out after having a spirited night). During check in I was not given any information may be considering half of my family had already checked in earlier during the day. I figured out the WiFi password by myself later in the room. Out of the 2 rooms booked one didn't have a refrigerator. The property is among the dirtiest start rated hotels I have ever been in. The lobby, corridor the rooms all are barely "cleaned" to say that there is housekeeping staff and again like the security staff it just felt like they are doing their job to tick the box. I have a baby who has asthma and struggles around dust. But the rooms were dusty. The carpets were stained, the parts around the carpet had dust and gunk settled around it. Forced to give feedback while the hotel staff was standing over my shoulder during check out.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

David J

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 5 泊滞在

4/10 (不満)

Anuradha

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Hotel needs complete renovation....Misses the Mark of Holiday Inn hotels in other cities
2024 年 1 月に 1 泊滞在

2/10 (非常に不満)

Kumar

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

2/10 (非常に不満)

Subhankar

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Terrible stay the room we were given was smelly and suffocating
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Ayush

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Karl

良かった点 : スタッフとサービス
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Amitava

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good hotel. Very clean and courteous hotel staff.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Sreeram

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

6/10 (普通)

Nayanika

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything was good except the housekeeping. It was very slow. They took 2 hours to just get 2 bottles of water and after multiple phone calls. Even after paying extra surcharge for suite room, they got a thin mattress to sleep on floor for the third guest. They did find a cot and a thick mattress after multiple complaints and phone calls. I expect better treatment w.r.t housekeeping and the price I was paying for the room.
2023 年 12 月に 1 泊滞在

6/10 (普通)

Srijan Kumar

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not a 4-star restaurant. Too many issues to write down. But the staff is excellent and food was good .
2023 年 12 月に 11 泊滞在

10/10 (非常に良い)

Prathamesh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Conveniently placed to the airport. Has a shopping mall for food and fruits next door. Should improve the condition of the approach road. Very dusty and broken. Staff is very pleasant and supportive
2023 年 12 月に 1 泊滞在

8/10 (良い)

Vicki

2023 年 12 月に 8 泊滞在

8/10 (良い)

YEZAHO

2023 年 12 月に 3 泊滞在

6/10 (普通)

Lalrintluanga

家族旅行
気になった点 : 施設のコンディションと設備、客室の快適度
Ok hotel close to the airport.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Suparno

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Souvik Rakshitからの返信 (投稿日 : 2023 年 11 月 11 日)
Dear Guest,Greetings of the day!Thank you for choosing us for your recent visit,We are delighted to know about your stay experience. It is our soul desire to deliver the guest centric services to all our valued guests.We look forward to welcome you back here at Holiday Inn Kolkata Airport in near future.Warm Regards,Souvik RakshitL&Q Manager

10/10 (非常に良い)

Suparno

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Souvik Rakshitからの返信 (投稿日 : 2023 年 11 月 11 日)
Dear Guest,Greetings of the day!Thank you for choosing us for your recent visit,We are delighted to know about your stay experience. It is our soul desire to deliver the guest centric services to all our valued guests.We look forward to welcome you back here at Holiday Inn Kolkata Airport in near future.Warm Regards,Souvik RakshitL&Q Manager

8/10 (良い)

TANZEEM

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good average hotel near airport
2023 年 10 月に 1 泊滞在
Souvik Rakshitからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear Guest,Greetings of the day!Thank you for choosing us for your recent visit,We are delighted to know about your stay experience. It is our soul desire to deliver the guest centric services to all our valued guests.We look forward to welcome you back here at Holiday Inn Kolkata Airport in near future.Warm Regards,Souvik RakshitL&Q Manager

6/10 (普通)

Cassandra

良かった点 : スタッフとサービス
気になった点 : 清潔度
Room and bathroom was not clean. Bathroom shower knob came off, shower was not clean and didn’t give you very much toilet paper. The one positive thing was the breakfast and staff was great! Not a 4 star hotel.
Souvik Rakshitからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear Guest,Greetings from Holiday Inn Kolkata,Thank you for your summary and insights about your experience at our hotel. We are very regretful for the inconvenience you faced regarding the shortcomings that you encountered. Please accept our sincerest apologies in this regard.In light of your comments, we are thoroughly reviewing these service areas and looking at how we can improve. We have also shared your comments with relevant departments to be more vigilant during these events.We are dedicated to making improvements on your experience.Best RegardsSouvik Rakshit

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Enorm høj larm fra installationen på taget.
2023 年 9 月に 2 泊滞在
Souvik Rakshitからの返信 (投稿日 : 2023 年 9 月 21 日)
Dear Guest,Greetings from Holiday Inn Kolkata,Thank you for your summary and insights about your experience at our hotel. We are very regretful for the inconvenience you faced regarding the shortcomings that you encountered. Please accept our sincerest apologies in this regard.In light of your comments, we are thoroughly reviewing these service areas and looking at how we can improve. We have also shared your comments with relevant departments to be more vigilant during these events.We are dedicated to making improvements on your experience.Best RegardsSouvik Rakshit

4/10 (不満)

Shravanthi

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The corridor was smelly and the room was dripping water. I would not recommend this hotel at all.
2023 年 7 月に 1 泊滞在
Prateek Mohanからの返信 (投稿日 : 2023 年 8 月 9 日)
Dear Guest,Greetings from Holiday Inn Kolkata,Thank you for your summary and insights about your experience at our hotel. We are very regretful for the inconvenience you faced regarding the shortcomings that you encountered. Please accept our sincerest apologies in this regard.In light of your comments, we are thoroughly reviewing these service areas and looking at how we can improve. We have also shared your comments with relevant departments to be more vigilant during these events.We are dedicated to making improvements on your experience.Best RegardsPrateek Mohan

4/10 (不満)

Jennifer

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beware before you say sweet dreams,
The cleanliness of the hotel had been compromised. I had stayed in HHH before but this time they disappointed me. The pillow covers and bed sheets were not changed and cleaned. Someone’s spit stain was left on the on the pillow.
2023 年 7 月に 2 泊滞在
Prateek Mohanからの返信 (投稿日 : 2023 年 8 月 9 日)
Dear Guest,Greetings from Holiday Inn Kolkata,Thank you for your summary and insights about your experience at our hotel. We are very regretful for the inconvenience you faced regarding the shortcomings that you encountered. Please accept our sincerest apologies in this regard.In light of your comments, we are thoroughly reviewing these service areas and looking at how we can improve. We have also shared your comments with relevant departments to be more vigilant during these events.We are dedicated to making improvements on your experience.Best RegardsPrateek Mohan

4/10 (不満)

Shariq

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Nothing other than all the staff was asking for 5 star reviews, which to me was pathetic as the staff focus was on getting 5 star rating rather than providing service.
2023 年 6 月に 8 泊滞在
Prateek Mohanからの返信 (投稿日 : 2023 年 8 月 9 日)
Dear Guest,Greetings from Holiday Inn Kolkata,Thank you for your summary and insights about your experience at our hotel. We are very regretful for the inconvenience you faced regarding the shortcomings that you encountered. Please accept our sincerest apologies in this regard.In light of your comments, we are thoroughly reviewing these service areas and looking at how we can improve. We have also shared your comments with relevant departments to be more vigilant during these events.We are dedicated to making improvements on your experience.Best RegardsPrateek Mohan

10/10 (非常に良い)

Narendra

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I liked almost everything.
2023 年 6 月に 2 泊滞在
staffからの返信 (投稿日 : 2023 年 7 月 26 日)
Thank you for the feedback

8/10 (良い)

SUBHASHIS

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
The Approach for the property is not good currently. Rest good
2023 年 5 月に 2 泊滞在

8/10 (良い)

MANOSH

2023 年 4 月に 6 泊滞在

8/10 (良い)

Malcolm

2023 年 3 月に 1 泊滞在
Souvik Rakshitからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear Guest,Greetings of the day!Thank you for choosing us for your recent visit,We are delighted to know about your stay experience. It is our soul desire to deliver the guest centric services to all our valued guests.We look forward to welcome you back here at Holiday Inn Kolkata Airport in near future.Warm Regards,Souvik RakshitL&Q Manager

8/10 (良い)

Nick

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable Clean and Convenient
2023 年 3 月に 1 泊滞在
Prateek Mohanからの返信 (投稿日 : 2023 年 3 月 14 日)
Dear Guest,Greetings from Holiday Inn Kolkata Airport!It is an immense pleasure for us to learn of your great experience. Thankyou for the appreciation.We look forward to welcome you back again and assure you that the joy of serving you on your next visit will be the same.Kind RegardsPrateek Mohan

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Needs a revamp!!
Located close to the aport makes for an excellent location , unfortunately location is not the only criteria and much is left to be desired for this property to be considered a hotel of even a star repute .. pictures on the site are promotional but far from the original offerings ..cold food an unkempt lobby and restaurant , damp smelling rooms and dirty bathrooms seem to be an accepted normal ..This location has a long way to go to earn its stars .
2023 年 2 月に 1 泊滞在
Prateek Mohanからの返信 (投稿日 : 2023 年 3 月 14 日)
Dear Guest,Thanks for rating us,We also express our gratitude for taking out time to share your valuable feedback regarding your recent stay with Holiday Inn Kolkata Airport We apologize for the inconvenience caused to you.It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. We look forward to welcome you back soon.Thanks with warm RegardsPrateek Mohan

10/10 (非常に良い)

Maharaj

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hospitality, great location and cleanliness
2023 年 2 月に 1 泊滞在
Prateek Mohanからの返信 (投稿日 : 2023 年 3 月 14 日)
Dear Guest,Greetings of the day!Thank you for visiting Holiday Inn kolkata Airport.Your encouraging words will truly boost the team's confidence as it is our soul desire to deliver the best service to all the guests who are staying or dining with us. Thank you for your recommendation.We look forward to welcome you back here at Holiday In kolkata Airport in near future.Warm Regards,Prateek Mohan

10/10 (非常に良い)

CHINGYI

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 2 月に 4 泊滞在
Prateek Mohanからの返信 (投稿日 : 2023 年 3 月 14 日)
Dear Guest,Greetings of the day!Thank you for choosing Holiday Inn kolkata Airport for your recent visit.We are truly delighted by hearing your kind words of appreciation. It feels great when guests appreciates the team members for their efforts. It is everyone's hard work that brings utmost satisfaction to our guests.We are looking forward to host you back in near future, assuring the best of services on all your visits.Thanks and Regards,Prateek Mohan

8/10 (良い)

Marc

出張
良かった点 : 客室の快適度
Das Hotel hat definitiv seine Besten Jahre hinter sich und das zeigt es auch. Immerhin war das Zimmer sauber.
2023 年 2 月に 2 泊滞在
Prateek Mohanからの返信 (投稿日 : 2023 年 3 月 14 日)
Dear Guest,Greetings from Holiday Inn Kolkata Airport!Thank you for taking out the time to share your experience at Holiday Inn Kolkata Airport and for appreciating the hospitality and services provided by the team during your visit.We would love to welcome you back here at Holiday Inn Kolkata Airport & assuring you the best service on all your visits.Warm Regards,Prateek Mohan

8/10 (良い)

Soumen、Beaverton

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Breakfast was great, lots of choices and very good service. Staff was very prompt and very attentive. Best thing in the hotel was service.
2023 年 1 月に 2 泊滞在
Prateek Mohanからの返信 (投稿日 : 2023 年 3 月 14 日)
Dear Guest,Greetings from Holiday Inn Kolkata Airport!We are very pleased to know that you have enjoyed our services and hotel facilities. Thank you for your feedback.Looking forward to welcome you back.Best RegardsPrateek Mohan