The property was clean and well maintained. The hotel was quiet, despite being filled with kids. But the best part was the staff. They were all so friendly, and responsive to our needs and requests. They even called us the day before to tell us there was a problem with the pool and offered to let us cancel our reservation.
Allison
2024 年 5 月に 2 泊滞在
4/10 (不満)
Robert
2024 年 5 月 27 日
良かった点 : スタッフとサービス
The room had a terrible odor that was like musty dog smell
Robert
2024 年 5 月に 2 泊滞在
8/10 (良い)
Stephen
2024 年 5 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
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Stephen
2024 年 5 月に 3 泊滞在
8/10 (良い)
angela
家族旅行
2024 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great check in. Clean and comfy. Free breakfast!
angela
2024 年 5 月に 1 泊滞在
2/10 (非常に不満)
Jason
家族旅行
2024 年 5 月 18 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff assigned my party th wrong room. King instead of double queen. When I questioned the booking miscue the desk staff said there was nothing they could do because the property was full. I grabbed a rollaway bed returned to my room. My fell asleep and we’re awoken by the sound of someone trying to enter our room. I prevented the guests from entering our room and then the phone rang. We were informed we had indeed been assigned the wrong room. We were asked to pack up our items an move…. Mind you it’s after midnight.
We were greeted at the door of our room by a staff member with a new key. We attempted to enter our new (un clean) room…. But couldn’t as our key wasnt working. Long story but probably worst customer service I’ve encountered in years.
We got to bed around 12:30am and there were no apologies - only excuses.
Guests near us were loud and our hallway smelled like dirty diapers. Room was un clean and there was urine on the surfaces of our bathroom.
0/10
Jason
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
David、Gulfport
2024 年 5 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
David
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Chris
カップルで旅行, 家族旅行
2024 年 5 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff is so nice, always asking if everything is ok. Property is nicely kept and doors are locked at night for extra security, only can enter with a card key. I’ve stayed multiple times and would stay again.
Chris
2024 年 5 月に 1 泊滞在
2/10 (非常に不満)
Victoria
家族旅行
2024 年 5 月 7 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They checked us into a dirty room; I’m a mom with two children traveling alone. They then tried to give us an occupied room that contained a large angry man when the door was opened by staff. Additionally, the manager was abrasive when I was requesting a refund, and attempted to offer a 3rd room. I would sleep in my car, as opposed to stay here; my children agreed as we left without having another room booked at a different hotel.