4/10 (不満)
Rachel
2017 年 5 月 17 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
NOT the villa in the photos! No beach, wrong map!
When we arrived to the island, we took a taxi to the GPS location according to Hotels.com map. The pin was innaccurate, and 6 of us were stranded on another part of the island, 45 minutes away. Only due to a nice local Thai man, did we get a new taxi and find the villa. The villa in the photo shows a beach - we had no beach. In fact, we had the view of a stockade fence and there was NO beach access to be had. The other side of the fence was a dirty old boat pier - no swimming, nothing like the photo. The photos of this place are NOT what you get. I was so beyond aggravated after waiting 2 hours in 100 degree heat for a new cab, that I figured I would wait until I returned to the US to deal with the mess. Hotels.com requested a refund, but I was just told the villa "refused" to refund anything. While the villa we stayed in was very nice - it was NOT beachfront, nor was it the same one pictured. We were the closest villa to the ROAD. Very unhappy - we enjoyed our stay, but I feel I was duped. Do NOT believe the photos of this villa.
