The owner of the property is very friendly and helpful.
宿泊されたお客様
2020 年 1 月に 5 泊滞在
2/10 (非常に不満)
宿泊されたお客様
小さなお子様連れの家族旅行
2020 年 1 月 9 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
DO NOT BOOK A ROOM AT THIS HOTEL. THE OWNER IS INCREDIBLY RUDE AND HAS RIPPED US OFF BY DOIBLE BOOKING OUR ROOM AND REFUSING TO REFUND US.
We arrived at the hotel one day later than our booking to find our room had been let to someone else. We had emailed the property twice to tell them we would be a day late. The owner hadn’t read the emails and offered us a room at her friend’s place for a night, and wanted an additional 3000THB as a key deposit, which we turned down. She then told us we could get a refund through Expedia and find somewhere else to stay.
2 weeks on and she is refusing to give us a refund and Expedia won’t refund us either. We wasted £385 on this hotel, we wasted a day looking for alternative accommodation the day before New Year’s Eve, travelling with 2 children. Expedia has so far offered a £50 voucher which we have turned down. We are hoping for a further resolution.
宿泊されたお客様
2019 年 12 月に 6 泊滞在
10/10 (非常に良い)
Barry
2019 年 4 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice place, comfy beds
Great location, very comfortable, breakfast delivered to our room completely because when we checked in they did not have our reservation and no room available so they put us up next door at SP Hotel for one night. It was a bit frustrating but we could deal with it. The staff here are all very friendly, English is very limited and we can deal with this also as we are in Thailand. Actually we liked this place so well that we extended our stay here by 3 days.
Barry
2019 年 3 月に 3 泊滞在
6/10 (普通)
宿泊されたお客様
2019 年 1 月 1 日
良かった点 : 清潔度、スタッフとサービス
宿泊されたお客様
2018 年 12 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2018 年 2 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfekt
Das Resort war für uns perfekt aber leider hat mit expedia nix funktioniert. Sind dort angekommen, haben bei Expedia gebucht und auch bezahlt, das Resort wusste aber von nix.Und das Geld wurde sehr spät an das Resort überwiesen, aber erst nach vielen Telefonaten. Sowohl von uns als auch vom Resort.Fazit: Das Resort ist super aber wir buchen bestimmt NIE wieder bei Expedia. Vielleicht kommt von denen eine Entschuldigung, wär das mindeste, hat uns ganz schön viel Geld gekostet.
宿泊されたお客様
2017 年 12 月に 7 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2018 年 2 月 19 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
No room
When we arrived the booking (payed and confirmed by hotels.com) was not recognized by the hotel, and they had no availible rooms.