ディナー、ブランチに営業

グラジュエート ノックスビルの口コミ

4 out of 5
グラジュエート ノックスビル
1706 Cumberland Ave, Knoxville, TN

口コミ

9.0

とても素晴らしい

評価 10 - 1004 件の口コミ中 665 件が非常に良い" "
評価 8 - 1004 件の口コミ中 188 件が良い" "
評価 6 - 1004 件の口コミ中 84 件が普通" "
評価 4 - 1004 件の口コミ中 37 件が不満" "
評価 2 - 1004 件の口コミ中 30 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.4/10

設備とサービス

9.0/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

NAOAKI

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 1 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2019 年 10 月に 1 泊滞在
Phillip Gooteeからの返信 (投稿日 : 2019 年 10 月 25 日)
Thank you for staying with us! Be sure to check out our new look coming Spring of 2020!

10/10 (非常に良い)

Meredith

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful stay as always!
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

ainsley

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing service and love the decorating!
2024 年 5 月に 1 泊滞在
Art からの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you so much for taking the time to share your feedback and for giving Graduate Knoxville a perfect 5/5 score! We are thrilled to hear that your experience with us met or exceeded your expectations.Our team at Graduate Knoxville works hard to create a comfortable and enjoyable environment for our guests, and it's always rewarding to know when we've succeeded. Your positive feedback is truly appreciated.If there's anything specific you'd like to highlight or if there are any areas where you feel we excelled, we would love to hear more about it. Your insights can help us continue to provide exceptional service to all our guests.Once again, thank you for choosing Graduate Knoxville, and we hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.

10/10 (非常に良い)

Katie

2024 年 5 月に 1 泊滞在
Art からの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you so much for taking the time to share your feedback and for giving Graduate Knoxville a perfect 5/5 score! We are thrilled to hear that your experience with us met or exceeded your expectations.Our team at Graduate Knoxville works hard to create a comfortable and enjoyable environment for our guests, and it's always rewarding to know when we've succeeded. Your positive feedback is truly appreciated.If there's anything specific you'd like to highlight or if there are any areas where you feel we excelled, we would love to hear more about it. Your insights can help us continue to provide exceptional service to all our guests.Once again, thank you for choosing Graduate Knoxville, and we hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.

8/10 (良い)

Laura、Bristol

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It is convenient to all of the UTK campus. They really up charge during graduation time. You must valet park at 35.00 a day. They had free Wi-Fi and I did purchase a coffee and breakfast sandwich at the coffee bar and they were excellent. As for the room. It was a basic room and very small. The door was difficult to open and close. And the only place to change your clothes without it opening into the hallway was the bathroom, so I will give that a negative. I wish I had taken pictures to really show how small this king room was, because we paid 1600 for 2 nights and should have traveled out west or stayed a block or 2 over in the downtown area for a larger room and a full restaurant with room service. Would we stay there again? Probably not, due to the exuberant prices. I would rent a loft or stay in a hotel in downtown and walk a few blocks.
2024 年 5 月に 2 泊滞在
Art からの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for sharing your detailed feedback. We’re glad you found our location convenient for accessing the UTK campus and enjoyed the coffee and breakfast sandwich at our coffee bar.However, we are sorry to hear that certain aspects of your stay did not meet your expectations. We understand the concerns regarding the room size and the challenges with the door. Your feedback is invaluable as we continuously strive to improve our guest experience. The pricing during peak times, like graduation, reflects the high demand, but we understand your frustration and will take your comments into consideration.Regarding the valet parking, we aim to provide a convenient service, though we understand it may not be ideal for everyone. We appreciate your honesty about the room layout and will look into ways to better accommodate our guests’ needs.We hope you’ll give us another chance in the future to provide a stay that meets your expectations.

10/10 (非常に良い)

Michele

家族旅行
良かった点 : スタッフとサービス、設備とサービス
Perfect place to stay while visiting my daughter at UTK! Safe , clean and convenient.
2024 年 5 月に 1 泊滞在
Art からの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you so much for taking the time to share your feedback and for giving Graduate Knoxville a perfect 5/5 score! We are thrilled to hear that your experience with us met or exceeded your expectations.Our team at Graduate Knoxville works hard to create a comfortable and enjoyable environment for our guests, and it's always rewarding to know when we've succeeded. Your positive feedback is truly appreciated.If there's anything specific you'd like to highlight or if there are any areas where you feel we excelled, we would love to hear more about it. Your insights can help us continue to provide exceptional service to all our guests.Once again, thank you for choosing Graduate Knoxville, and we hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.

8/10 (良い)

Joshua Lee

Cool place ran by students.
2024 年 5 月に 1 泊滞在
Art からの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you so much for taking the time to share your feedback and for giving Graduate Knoxville a 4/5 score! We are thrilled to hear that your experience with us met or exceeded your expectations.Our team at Graduate Knoxville works hard to create a comfortable and enjoyable environment for our guests, and it's always rewarding to know when we've succeeded. Your positive feedback is truly appreciated.If there's anything specific you'd like to highlight or if there are any areas where you feel we excelled, we would love to hear more about it. Your insights can help us continue to provide exceptional service to all our guests.Once again, thank you for choosing Graduate Knoxville, and we hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.

8/10 (良い)

JASON

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very unique college themed hotel. Very comfortable beds. The only small issue was a noisy air conditioning unit in our room. I would stay here again.
2024 年 5 月に 1 泊滞在
Arthurからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you appreciated the unique college-themed ambiance of our hotel and found the beds to be comfortable.We apologize for the inconvenience caused by the noisy air conditioning unit in your room. Please rest assured that we will address this issue to ensure that future guests have a more enjoyable stay.We look forward to welcoming you back on your next visit and providing you with an even better experience.

10/10 (非常に良い)

Joshua

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great!
2024 年 4 月に 1 泊滞在
Kadenからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for your stellar rating! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future!

8/10 (良い)

Steven、Franklin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Super nice quality. Decor was certainly not my style, but I understand it was well thought through. Maybe it's that my room was super small that the decor made me feel claustrophobic, but everything else was excellent. Would have been nice to have access to "real" coffee, but the only place to get that was to pay for it, but the wait looked very long. Service, cleanliness - all very good. Even though it wasn't perfect, I'd stay there all over again for the proximity to campus.
2024 年 5 月に 1 泊滞在
Kadenからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for sharing your feedback with us! We're thrilled to hear that you found our hotel to be of super nice quality and appreciated the thoughtfulness behind the décor, even if it wasn't quite your style. We're sorry to hear that the size of your room and the availability of coffee options didn't fully meet your expectations. Your comments about the wait time for coffee have been duly noted, and we'll strive to improve in this area. We're delighted that you found our service and cleanliness to be very good, and we're especially glad to know that our proximity to the campus is a positive aspect for you. We'd love to have you stay with us again in the future, and we'll do our best to ensure your next visit is even more enjoyable. Thank you for choosing us!

10/10 (非常に良い)

APRIL

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the feel of the decor and atmosphere. Valet and front desk staff was amazing. The breakfast avocado toast was AMAZING!
2024 年 4 月に 1 泊滞在
Kadenからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you very much for your wonderful review and perfect rating! We're delighted to hear that you enjoyed the ambiance and décor of our establishment, as well as the exceptional service provided by our valet and front desk staff. Your appreciation for our breakfast avocado toast means a lot to us! We look forward to serving you again soon and providing another fantastic experience.

10/10 (非常に良い)

Scott Charles、Glen Head

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A nice unique hotel right on campus!
2024 年 4 月に 1 泊滞在
Kadenからの返信 (投稿日 : 2024 年 5 月 1 日)
We're thrilled to hear that you enjoyed your stay with us and found our hotel to be a unique gem on campus! Your positive feedback is truly appreciated, and it's wonderful to know that you had a great experience. We strive to provide our guests with a memorable and comfortable stay, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic visit in the future!

10/10 (非常に良い)

Gregory

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice property. I’m not a fan of requiring valet parking but otherwise, but it was a great place
2024 年 4 月に 1 泊滞在
Kadenからの返信 (投稿日 : 2024 年 5 月 1 日)
We're delighted to hear that you enjoyed your stay with us and found our property to your liking. Your feedback about the valet parking is valuable to us, and we appreciate you sharing your thoughts. We understand that preferences can vary, and we'll certainly take your comments into consideration as we strive to improve our services. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another great experience in the future!

10/10 (非常に良い)

Carol

2024 年 4 月に 2 泊滞在
Art からの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you so much for taking the time to share your feedback and for giving Graduate Knoxville a perfect 5/5 score! We are thrilled to hear that your experience with us met or exceeded your expectations.Our team at Graduate Knoxville works hard to create a comfortable and enjoyable environment for our guests, and it's always rewarding to know when we've succeeded. Your positive feedback is truly appreciated.If there's anything specific you'd like to highlight or if there are any areas where you feel we excelled, we would love to hear more about it. Your insights can help us continue to provide exceptional service to all our guests.Once again, thank you for choosing Graduate Knoxville, and we hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.

10/10 (非常に良い)

Kathleen、Mauldin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Art からの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you so much for taking the time to share your feedback and for giving Graduate Knoxville a perfect 5/5 score! We are thrilled to hear that your experience with us met or exceeded your expectations.Our team at Graduate Knoxville works hard to create a comfortable and enjoyable environment for our guests, and it's always rewarding to know when we've succeeded. Your positive feedback is truly appreciated.If there's anything specific you'd like to highlight or if there are any areas where you feel we excelled, we would love to hear more about it. Your insights can help us continue to provide exceptional service to all our guests.Once again, thank you for choosing Graduate Knoxville, and we hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.

10/10 (非常に良い)

Cheryl

2024 年 4 月に 1 泊滞在
Kadenからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for the top score! We are glad you enjoyed your stay!

8/10 (良い)

Kevin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I'm a fan of the Graduate hotels in general. This location is weirdly accessed via a tiny alley entrance in the middle of a block. You'll probably miss it the first time you drive up. Like all Graduate hotels, the lobby theming is really great, way heavy on the Peyton & Archie Manning, of course. On this last visit, the coffee bar was closed, supposedly due to sickness, and someone hit a gas line and knocked out the hot water for awhile. Not the best experience, overall, but generally a good hotel, albiet overpriced due to its location, IMHO.
2024 年 4 月に 2 泊滞在
Kadenからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for your feedback and for being a fan of Graduate hotels! We appreciate your honest feedback of your recent stay with us. We apologize for any inconvenience caused by the unusual access and the temporary closures of our coffee bar and hot water due to unforeseen circumstances. We're constantly striving to provide exceptional experiences for our guests, and your insights are invaluable in helping us improve. We hope you'll give us another chance to exceed your expectations during your next visit. If there's anything specific we can do to make it right, please don't hesitate to let us know.

8/10 (良い)

Gretchen

家族旅行
良かった点 : スタッフとサービス
Property location is perfect if you are going to the University. Hotel room was fine - small and decor was cute but not particularly clean. Lots of dust behind the bed and beer bottle top next to bed. Lobby was cute. Hallways could use a refresh too. Onsite food options not so great - have stayed at other Graduates that had more amenities. Staff was extremely welcoming and kind. Basically on UTK campus so it was perfect for our visit.
2024 年 4 月に 3 泊滞在
Kadenからの返信 (投稿日 : 2024 年 4 月 22 日)
It sounds like you had a mixed experience during your stay. I'm glad to hear that you found the property's location convenient, especially for your visit to the University of Tennessee Knoxville campus. It's great that the staff made you feel welcome and were kind during your stay.However, I understand your concerns regarding the cleanliness of your room and the lack of amenities compared to other Graduate locations you've visited. Your feedback about the dust behind the bed and the beer bottle top is valuable, and I'll make sure to pass it along to the appropriate team for review and improvement.Additionally, I'll also share your comments about the lobby and hallway with the management team to consider for future updates and refreshes. Despite these areas for improvement, I hope you were still able to enjoy your time on campus and had a comfortable stay overall. Thank you for taking the time to share your feedback with us. We truly appreciate it. If there's anything else you'd like to address or if you have any further comments, please feel free to let us know. We're here to ensure you have a pleasant experience.

10/10 (非常に良い)

Aaron

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our favorite hotel for when we visit our Vol. The cutest hotel that always makes us feel right at home.
2024 年 4 月に 1 泊滞在
Arthurからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you so much for taking the time to share your feedback and for giving Graduate Knoxville a perfect 5/5 score! We are thrilled to hear that your experience with us met or exceeded your expectations.Our team at Graduate Knoxville works hard to create a comfortable and enjoyable environment for our guests, and it's always rewarding to know when we've succeeded. Your positive feedback is truly appreciated.If there's anything specific you'd like to highlight or if there are any areas where you feel we excelled, we would love to hear more about it. Your insights can help us continue to provide exceptional service to all our guests.Once again, thank you for choosing Graduate Knoxville, and we hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.

10/10 (非常に良い)

Barbara

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the Graduate!
2024 年 4 月に 1 泊滞在
Arthurからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you so much for taking the time to share your feedback and for giving Graduate Knoxville a perfect 5/5 score! We are thrilled to hear that your experience with us met or exceeded your expectations.Our team at Graduate Knoxville works hard to create a comfortable and enjoyable environment for our guests, and it's always rewarding to know when we've succeeded. Your positive feedback is truly appreciated.If there's anything specific you'd like to highlight or if there are any areas where you feel we excelled, we would love to hear more about it. Your insights can help us continue to provide exceptional service to all our guests.Once again, thank you for choosing Graduate Knoxville, and we hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.

8/10 (良い)

Amy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Good location! Had some issues with room lock and housekeeping
2024 年 4 月に 2 泊滞在
Arthurからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our hotel's location.However, we apologize for any inconvenience you experienced with the room lock and housekeeping during your stay. Ensuring the security and cleanliness of our rooms is of utmost importance to us, and we regret that we fell short of meeting your expectations in these areas.Please rest assured that we take your feedback seriously, and we will address the issues you mentioned with our team to prevent similar occurrences in the future.We hope that despite these challenges, you were still able to enjoy your overall stay with us. Your satisfaction is our priority, and we appreciate your understanding and patience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 (非常に良い)

Lesa

2024 年 4 月に 1 泊滞在
Arthurからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you so much for taking the time to share your feedback and for giving Graduate Knoxville a perfect 5/5 score! We are thrilled to hear that your experience with us met or exceeded your expectations.Our team at Graduate Knoxville works hard to create a comfortable and enjoyable environment for our guests, and it's always rewarding to know when we've succeeded. Your positive feedback is truly appreciated.If there's anything specific you'd like to highlight or if there are any areas where you feel we excelled, we would love to hear more about it. Your insights can help us continue to provide exceptional service to all our guests.Once again, thank you for choosing Graduate Knoxville, and we hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.

10/10 (非常に良い)

Christy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Awesome!
2024 年 3 月に 1 泊滞在
Kadenからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for the top score! We hope to see you again soon!

10/10 (非常に良い)

Tad、Reno

2024 年 4 月に 1 泊滞在
Kadenからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you so much for the perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We can't wait to welcome you back for another fantastic stay!

10/10 (非常に良い)

Beverley

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room lovely. Parking easy. Not sure what the vip bit was as didn’t get anything other than 15 dollars to spend in bar/cafe. Would stay here again as nice.
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 17 日)
It sounds like you had a nice experience at the hotel! It's great to hear that you found the room lovely and that parking was easy. Regarding the VIP benefits, it's understandable that you expected more than a 15 credit for the bar/cafe. VIP perks can vary widely between hotels, so it might be worth clarifying what's included in the VIP package when booking next time.Overall, it's wonderful that you would stay at the hotel again due to its nice amenities and atmosphere. If there's anything else you'd like to know or if you have any other feedback, feel free to share!

8/10 (良い)

Angela

2024 年 4 月に 1 泊滞在
Kadenからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for sharing your rating! We're delighted to hear that you had a positive experience during your stay. We appreciate your feedback and look forward to welcoming you back soon!

8/10 (良い)

Jenniferbeth D

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 3 泊滞在
Kadenからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for your feedback!

10/10 (非常に良い)

Polyxena、Nashville

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really cute property and nice staff
2024 年 4 月に 1 泊滞在
Arthurからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you so much for taking the time to share your feedback and for giving Graduate Knoxville a perfect 5/5 score! We are thrilled to hear that your experience with us met or exceeded your expectations.Our team at Graduate Knoxville works hard to create a comfortable and enjoyable environment for our guests, and it's always rewarding to know when we've succeeded. Your positive feedback is truly appreciated.If there's anything specific you'd like to highlight or if there are any areas where you feel we excelled, we would love to hear more about it. Your insights can help us continue to provide exceptional service to all our guests.Once again, thank you for choosing Graduate Knoxville, and we hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.

10/10 (非常に良い)

Cheri

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice time in the Saloon & close to my daughters apartment!
2024 年 4 月に 1 泊滞在
Arthurからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you so much for taking the time to share your feedback and for giving Graduate Knoxville a perfect 5/5 score! We are thrilled to hear that your experience with us met or exceeded your expectations.Our team at Graduate Knoxville works hard to create a comfortable and enjoyable environment for our guests, and it's always rewarding to know when we've succeeded. Your positive feedback is truly appreciated.If there's anything specific you'd like to highlight or if there are any areas where you feel we excelled, we would love to hear more about it. Your insights can help us continue to provide exceptional service to all our guests.Once again, thank you for choosing Graduate Knoxville, and we hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.

6/10 (普通)

Michael

家族旅行
気になった点 : 清潔度、設備とサービス
You can see visible stains on the mattress under the sheets, As well as dirty or stained material over the bed frame, I would have mentioned this in person as well but the girl at the desk never asked me and questions about my stay. Overall it was a subpar experience. I would not stay there again.
2024 年 4 月に 1 泊滞在
Kadenからの返信 (投稿日 : 2024 年 4 月 10 日)
I'm sorry to hear about your experience at our hotel. We truly value your feedback and apologize for the subpar experience you had during your stay. Rest assured, we take your concerns very seriously and will address them immediately. Please know that your comfort and satisfaction are our top priorities, and we will take steps to rectify the issues you've mentioned. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve. If there's anything else we can do to make it right, please don't hesitate to let us know.

10/10 (非常に良い)

Meghan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
n/a
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 8 日)
Thanks so much for your positive rating! We hope to see you again soon!

6/10 (普通)

Scott

2024 年 4 月に 1 泊滞在
Kadenからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of your expectations. Your satisfaction is incredibly important to us, and we take your comments seriously. We would greatly appreciate it if you could provide more details about your stay and the areas where we can improve. Your feedback helps us identify areas for growth and ensures that we can better meet the needs of our guests. We hope to have the opportunity to make it right and welcome you back for a more enjoyable stay in the future.

8/10 (良い)

Debbi

2024 年 4 月に 1 泊滞在
Kadenからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for sharing your feedback with us. We're glad to see that you had a positive experience overall during your stay. Your satisfaction is important to us, and we're committed to continually enhancing our services. If there's anything specific you think we could improve upon, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 (非常に良い)

Debbie、Searcy

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Walkable to the Thompson arena, safe and comfortable.
2024 年 3 月に 1 泊滞在
Kadenからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for the positive review! We hope to see you again soon!

6/10 (普通)

TAMMY、Grundy

家族旅行
良かった点 : 清潔度
Parking is far from hotel unless you want to pay expensive valet fee. Website information is incorrect. Staff not friendly or helpful. Would not stay again.
2024 年 1 月に 2 泊滞在
Kadenからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for sharing your thoughts with us. We appreciate your feedback and understand your concerns regarding parking, website, and friendliness of staff.I apologize if our current pricing structure did not meet your expectations, and I completely understand the importance of value for money. Your feedback about valet parking is valuable, and I will ensure it is communicated to the relevant team for consideration. We are always looking for ways to enhance the guest experience, and input from our guests is instrumental in this process. I'm sorry to hear that the staff did not provide excellent service. I will ensure that our management team is aware of the issues you experienced. It's disheartening to learn that you are considering an alternative for your next stay. We genuinely hope you reconsider, and if you do choose to stay with us again, please reach out directly. We would be happy to discuss your concerns further and work towards making your experience more enjoyable. Thank you for bringing these matters to our attention, and we hope to welcome you back and provide a more satisfactory experience.

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What a fun place to stay when visiting Knoxville for a UT campus tour! Love the decor and location. Didn't try the restaurant but loved seeing all the Peyton Manning memorabilia.
2024 年 3 月に 2 泊滞在
Kadenからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for the positive feedback! We hope to see you again soon!

6/10 (普通)

Rachel

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
The property is so cute, from the fun decor to the room keys made to look like UT graduate id’s. Also love the fact that they employ UT students who were very professional. It is a little dated and we didn’t know we’d have to pay a $35 parking fee per night.
2024 年 4 月に 1 泊滞在
Kadenからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for sharing your thoughts with us. We are glad you enjoyed the Tennessee decor! We appreciate your feedback and understand your concerns regarding the cleanliness of the building and parking. I apologize if we did not meet your expectations. Your feedback about these issues is valuable, and I will ensure it is communicated to the relevant team for consideration. We are always looking for ways to enhance the guest experience, and input from our guests is instrumental in this process. Thank you for bringing these matters to our attention, and we hope to welcome you back and provide a more satisfactory experience.

10/10 (非常に良い)

Dmitri

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely Hotel
2024 年 3 月に 1 泊滞在
Kadenからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for the positive feedback! We hope to see you again soon!

10/10 (非常に良い)

Marc

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Kadenからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for the top score! We hope to see you again soon!

8/10 (良い)

Carrie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is amazing. If you have a kid at UT, you have to stay there once. Steps away from campus and most dorms. Tennessee/Manning theme is awesome! Some parts of the building a little dated and could use a deeper cleaning of common areas. Shared microwave on every other floor was nice option but it was way overdue for a wipe down. Housekeeping didn’t close the door fully one day, so our room was unlocked for hours. Parking is $35/night and valet is the only option. Watched the basketball game at the attached Saloon 16, where prices were reasonable and the female bartender was friendly. Glad I stayed there but probably won’t choose it again, unless I’m in the area without a car.
2024 年 3 月に 4 泊滞在
Kadenからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for sharing your thoughts with us. We are so glad you enjoyed the Tennessee décor and Saloon 16! We appreciate your feedback and understand your concerns regarding the cleanliness of the building and parking. I apologize if we did not meet your expectations. Your feedback about these issues is valuable, and I will ensure it is communicated to the relevant team for consideration. We are always looking for ways to enhance the guest experience, and input from our guests is instrumental in this process. Thank you for bringing these matters to our attention, and we hope to welcome you back and provide a more satisfactory experience.

10/10 (非常に良い)

Chad

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and very friendly staff
2024 年 3 月に 1 泊滞在
Kadenからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for the top score! We hope to see you again soon!

10/10 (非常に良い)

Kelley

2024 年 3 月に 1 泊滞在
Arthurからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you so much for taking the time to share your feedback and for giving Graduate Knoxville a perfect 5/5 score! We are thrilled to hear that your experience with us met or exceeded your expectations.Our team at Graduate Knoxville works hard to create a comfortable and enjoyable environment for our guests, and it's always rewarding to know when we've succeeded. Your positive feedback is truly appreciated.If there's anything specific you'd like to highlight or if there are any areas where you feel we excelled, we would love to hear more about it. Your insights can help us continue to provide exceptional service to all our guests.Once again, thank you for choosing Graduate Knoxville, and we hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.

10/10 (非常に良い)

Logan

2024 年 3 月に 1 泊滞在
Kadenからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for the top score! We hope to see you again soon!

10/10 (非常に良い)

Janet

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and i walking distance to campus
2024 年 1 月に 2 泊滞在
Analise Gibbsからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you so much for your kind review. We value our guests and their feedback. We look forward to seeing you again soon.

8/10 (良い)

Julie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel staff was great, gave suggestions for travel, dinner etc. hotel theme was cute great location for traveling to University of Tennessee!
2024 年 3 月に 4 泊滞在
Analise Gibbsからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you so much for your kind words! We appreciate your feedback and value you as our customer. We look forward seeing you again soon.

8/10 (良い)

Brent

2024 年 3 月に 3 泊滞在
Arthurからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you had an overall positive experience during your stay.We have noted your rating of 4 out of 5, and we would love to know if there was anything specific that we could have done better to earn a higher rating from you. Your input is invaluable to us as we continuously strive to improve our services and amenities.If there are any areas where you feel we could enhance our guest experience, please don't hesitate to share your suggestions with us. We want to ensure that each guest has a comfortable and enjoyable stay with us.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 (非常に良い)

Tricia

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very close to the university. Restaurant/bar attached.
2024 年 3 月に 1 泊滞在
Kadenからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for the positive feedback! We hope to see you again soon!

6/10 (普通)

JENNIFER

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス
The property itself was decent. The room was dirty with stains on the bed footboard/headboard, as well as the wallpaper. Bathroom smelled of urine and wasn’t clean. Our room beds were never made the three days we stayed there and trash was only emptied once.
2024 年 3 月に 3 泊滞在
Kadenからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for sharing your thoughts with us. I apologize if we did not meet your expectations. Your feedback about these issues is valuable, and I will ensure it is communicated to the relevant team for consideration. We are always looking for ways to enhance the guest experience, and input from our guests is instrumental in this process.

8/10 (良い)

Helen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice decor, clean comfortable beds. Wish to provide more services, such as call for taxi, free coffee etc.
2024 年 3 月に 3 泊滞在
Kadenからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for the feedback! We understand that different guests have varying preferences, and we strive to cater to a wide range of needs. I'm sorry to hear that you felt our services did not align with your expectations. We will certainly take this into consideration as we continually assess and adjust our offerings.