Kleinert Kutz Hand Care Center

This place is ok. We were assigned a room right next to the elevator so I went to the desk and asked to be moved away from the elevator. I was told that the only other King bed room was one floor up, also next to the elevator. Hmmm. Really? So I asked about two queens. She could not change me to a different type of room. Hmmm. Really? It turned out to be a non-issue because the elevator broke a couple of hours after we got there and stayed "out-of-order" for about a day and a half. We didn't eat breakfast at the hotel the first morning because we weren't ready to eat at the 9am cutoff. 2nd morning we didn't eat there because there were no hot foods except waffles that you make yourself. I don't think we would go back to this hotel with about 10 other choices nearby.

Front desk staff was unaware of perks with our reservation - even though asked, Upon check out I was informed we should have received vouchers. Staff also tried to downgrade our reservation - telling me they didn't have a room. They did.