2/10 (非常に不満)
Chloe
カップルで旅行
2024 年 9 月 18 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Longstanding infestation of rats.Property appeared to be clean and tidy however once darkness descended there was an un-mistakeable cacophony caused by rats which had infested the ceiling and cavity walls of the property. The night-long noise was such that sleep was almost impossible and the property was uninhabitable. Had we known we would never have booked the property.
We were offered one night in alternative accommodation but there was clear evidence of rat infestation in this property also i.e a large amount of fresh rat droppings along the external cavity wall and so we had no alternative but to leave and cancel the holiday.
Out of date yoghurts were served at breakfast along with orange juice and milk stored uncapped in the refridgerator.
We have spoken to the property owner and he refused to accept any responsibility for the problem or offer any compensation.
Chloe
2024 年 9 月に 9 泊滞在