...and it certainly didn't happen here. The Check-In: (1) Entering the property requires a pass as it's a gated community. How easy would it be to send a pass for guests to print out, it would have saved us a thirty minute wait after a long day of travel. (2) We arrived after dark, signs are unlit, making it very difficult to find one's way. I know they aren't going to improve signage, but how about sending a map/directions to arrive guests? It could be with the property pass. (3) Failing in the above, one can always use google maps to find one's way, but wait, they list the wrong address on their listing. The address they list is the Sanctuary. Fortunately, the Sanctuary understands hospitality and they provided the correct address. Did I mention this is after a full day of travel?
The unit: A Premier Villa, 2 Bedrooms, Resort View looked really good in the pictures. But the reality was much different. I don't know where they found the furnishings as I don't think the property was open in the 1980's but as you can see from the picture (my favorite chair) the furnishings are old. worn and look unclean. The vanity, the kitchen, all worn and beat-up. You'd think they had never heard of Wayfair's B2B Hospitality that helps owners maintain their rental units.
Cleanliness - I pulled a fork out of the drawer and was disgusted by the dried-on food. We ran every piece of dinner ware through the dishwasher, about four loads. That was a fun first evening.
No TV