6/10 (普通)
Shannon M.
2025 年 7 月 27 日
良かった点 : 清潔度
The house is beautiful and spacious. The lake is very relaxing with minimal boat traffic. During our stay, there were multiple days of rain and we experienced a significant roof leak. There was a place in the ceiling in front of the stairs that looked as if it had been repaired multiple times. This area was the first place we noticed a leak. As the rain continued, there were multiple other places that began to leak. One of the ceiling lights in the living room had a stream of water that filled a 1/2 gallon bucket. There was wet carpet in the pool table room and water under the floor covering in the living room from a leak that we were unable to see. We communicated with the host and maintenance man multiple times. The maintenance man came over 3 times in attempts to stop the leaks. We communicated our concerns with the host and a few minutes after the message was sent, the maintenance man called and asked what could be done to rectify the situation and for us to not leave a bad review. Since there was 2 days of dealing with roof leaks, we requested compensation of only 2 nights. The maintenance man responded that the host would only compensate 1 night and offer a free 2 night visit in the future because she has to pay the cleaning fee, maintenance man, and now a professional roofer and he stated “she doesn’t have it” We declined the offer. The host contacted us and again offered a 2 night stay in the future as the roof repairs were going to be a big expense.
Shannon M.
2025 年 7 月に 7 泊滞在