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ケッタリング パーク ホテル & スパの口コミ

4 out of 5
ケッタリング パーク ホテル & スパ
Kettering Park Hotel, Kettering, England

口コミ

8.8

非常に良い

評価 10 - 735 件の口コミ中 373 件が非常に良い" "
評価 8 - 735 件の口コミ中 261 件が良い" "
評価 6 - 735 件の口コミ中 66 件が普通" "
評価 4 - 735 件の口コミ中 22 件が不満" "
評価 2 - 735 件の口コミ中 13 件が非常に不満" "

9.2/10

清潔度

8.8/10

スタッフとサービス

8.8/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

Yoshifumi

2023 年 3 月に 3 泊滞在
SLからの返信 (投稿日 : 2023 年 4 月 29 日)
Thank you very much for your feedback, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back again soon.

6/10 (普通)

Yoshifumi

出張
2023 年 3 月に 3 泊滞在
SLからの返信 (投稿日 : 2023 年 4 月 29 日)
Thank you for leaving this feedback for us – I am disappointed that it is not more positive. This is not typical of the service we strive so hard to deliver to all our guests. I hope we can welcome you back for the great hotel experience that so many of our guests have grown so fond of.

10/10 (非常に良い)

Gillian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff
2024 年 4 月に 1 泊滞在
SLからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 (非常に良い)

Kelly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Check in easy and friendly. Breakfast, out of this World.
2024 年 3 月に 2 泊滞在
SLからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon.

2/10 (非常に不満)

LEE

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
SLからの返信 (投稿日 : 2024 年 2 月 29 日)
Please accept my apologies for the unsatisfactory experience you had on your recent visit to us. This is not typical of the service we strive so hard to deliver to all our guests. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 (非常に良い)

Troy

2024 年 2 月に 1 泊滞在
SLからの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you very much for your feedback, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back again soon.

10/10 (非常に良い)

Andy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic Spa and Hotel
Had a fantastic weekend break with my wife for a birthday celebration. Lovely meal in the restaurant on the first night. Spa is great to relax. Would definitely recommend.
2024 年 1 月に 3 泊滞在
SLからの返信 (投稿日 : 2024 年 1 月 31 日)
Thank youf or your lovely review after your weekend with us. We hope you had a great birthday and hope to see you both again soon

10/10 (非常に良い)

antony Alan

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly Hotel with good service. Fantastic
Fantastic hotel All the staff was fantastic Had a lovely room . Had food at the bar was very nice. I must say the breakfast in the morning was very nice and staff fantastic!!! 5#
2024 年 1 月に 1 泊滞在
SLからの返信 (投稿日 : 2024 年 1 月 31 日)
Thank you so much for your wonderful review. It is nice to hear that you enjoyed everything so much and that the team look after you so well

8/10 (良い)

Nicola Lyn

2024 年 1 月に 1 泊滞在
SLからの返信 (投稿日 : 2024 年 1 月 31 日)
Thank you for your kind rating. We hope we can welcome you back again soon

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Love Kettering Park
Great stay as always
2024 年 1 月に 1 泊滞在
SLからの返信 (投稿日 : 2024 年 1 月 31 日)
Thank you for staying with us again and we are so glad it was as good as previous stays

10/10 (非常に良い)

Katie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
SLからの返信 (投稿日 : 2024 年 1 月 31 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

10/10 (非常に良い)

Nicola

2023 年 12 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for your wonderful review. I hope we can welcome you back again soon

6/10 (普通)

Kate

出張
良かった点 : 施設のコンディションと設備
気になった点 : 客室の快適度
A disappointing 4 star experience.
Was disappointed that our bedroom and bathroom were unheated when we arrived at 7pm and we sat in our coats for 20 minutes whilst reception reset the heating. I found the automatic bedroom temperature overnight insufficient. I would have prefered the heated towel radiator to be functioning to dry our wet bath towels and heat the area. I would be reticent to stay again. It is maybe different in the summer? I didn't dine so can't comment. My husband used the Spa and enjoyed the facilities.
2023 年 12 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for taking the time to share your feedback and I am dissapointed to hear that it was not a great experience. We work hard to deliver a great stay and I am sorry you didn't feel comfortable on this stay.

8/10 (良い)

Jason

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
We go here once a year so are familiar with the hotel, staff and overall facilities. It was a bit disappointing tho hot tub was out of order in the morning as we always pay extra to use the spa and this is the only facility apart from the pool we use. Overall nice relaxing stey though.
2023 年 11 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for your review and I am sorry that we had an unscheduled maintenance work on our jacuzzi on the morning of your stay. I hope you will chose to stay with us again as you know from your previous stays that the guest experience is important to us

8/10 (良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
OK for one night stay but as regular guest starting to look tired.
2023 年 11 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for taking the time to leave us your feedback.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 11 月 26 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
SLからの返信 (投稿日 : 2023 年 11 月 26 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 10 月 29 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon.

10/10 (非常に良い)

Cathryn

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel great location, great room
Can’t fault this place. Room is great - gorgeous pillows! Great to see trying to make efforts to reduce single use milk plastics - it was a little tough to find the milk dispenser though as I couldn’t find one on my floor - but minor issue. Restaurant in the morning was a little chaotic - quite a queue to get in and then issued getting my order to go thru, then 2 portions of the same thing came I get you make to order ti reduce food waste on the buffet but you jeee to have a simpler menu to reduce the time the host has to spend to explain the menu and want is included and what you have to pay extra for - it just makes you have a queue at the entrance!
2023 年 10 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 10 月 29 日)
Thank you taking the time to let me know about your stay. It was good to read that most of your comments were positive, however I am sorry that some aspects did impact your overall experience. We do review all comments each week with the team and we will work on the points you have raised in the coming weeks to make sure that we continue to improve in this area. I do hope that you would still choose to stay with us on a future visit

8/10 (良い)

IAN

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff
2023 年 9 月に 2 泊滞在
SLからの返信 (投稿日 : 2023 年 9 月 27 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

6/10 (普通)

Jacqui

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 9 月 27 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 (非常に良い)

Darrel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 2 泊滞在
SLからの返信 (投稿日 : 2023 年 8 月 30 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 (非常に良い)

Margaret Elizabeth

2023 年 7 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 8 月 30 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 (非常に良い)

Scott

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent Kettering Hotel
A perfectly situated excellent and comfortable hotel in Kettering with great rooms serving excellent food.
2023 年 7 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 7 月 26 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 (非常に良い)

Scott

2023 年 7 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 7 月 26 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

8/10 (良い)

Jane

2023 年 7 月に 2 泊滞在
SLからの返信 (投稿日 : 2023 年 7 月 26 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 (非常に良い)

Paul

2023 年 6 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 7 月 26 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 (非常に良い)

Hannah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
If you want to have a relaxing time, this is the place to go! Lovely staff, very friendly and helpful
2023 年 6 月に 2 泊滞在
SLからの返信 (投稿日 : 2023 年 6 月 20 日)
Thank you very much for your feedback, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back again soon.

10/10 (非常に良い)

Penelope、Austin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 2 泊滞在
SLからの返信 (投稿日 : 2023 年 6 月 20 日)
Thank you very much for your feedback, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back again soon.

10/10 (非常に良い)

heather

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cannot fault this hotel everything was just right
Amazing hotel so many touches to detail whatever was needed was there. Staff went out of their way to help the bed linen was super great choice of pillows unlimited milk and water from the dispensers at the end of the corridor from Daisy the cow and a water filter machine. Comfortable sofa and chair at the table/desk just could not wish for more the towels in the bathroom were lovely. Dining and breakfast were excellent.
2023 年 5 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 5 月 26 日)
It was lovely to read your comments about your visit. Thank you so much for letting us know about your stay. All guest feedback is important to us, and we do share it with all the team each week as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back again

8/10 (良い)

Karen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 5 月 26 日)
Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 (非常に良い)

Khaila

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Very reasonable
Was more to do with what I was paying for and different members of staff was saying different things because I asked does the extra cost your charging me does that include my breakfast dinner also spa pass it’s just I dunno why to say then on last day of checking out being asked to pay for my breakfast after being told that was paid for, for the 2 nights I was staying and also being accused of smoking in your hotel room too found that a bit of an insult too concidering I don’t smoke indoors at home. But other that I did enjoy my stay 🙂
2023 年 5 月に 2 泊滞在
SLからの返信 (投稿日 : 2023 年 5 月 26 日)
Thank you taking the time to let me know about your stay. It was good to read that most of your comments were positive, however I am sorry that some aspects did impact your overall experience. We do review all comments each week with the team and we will work on the points you have raised in the coming weeks to make sure that we continue to improve in this area. I do hope that you would still choose to stay with us on a future visit

10/10 (非常に良い)

Yuk Foon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Old style property
2023 年 4 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 5 月 26 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 (非常に良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 5 月 26 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 (非常に良い)

Peter

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great getaway and the staff could not have been more helpful (especially the front desk staff, thank you!!) Are in the bar which was quiet and cosy. Good food too. Pool area was very busy due to some wedding parties that were there, but still not ridiculously overcrowded. Also, considering there were weddings going on on property, didn’t hear any of the noise. Would definitely stay again! Thank you for a great stay.
2023 年 4 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 4 月 29 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 (非常に良い)

Greg

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We have stayed at the hotel 3 times now and each visit the staff have excelled in customer service throughout the hotel!
2023 年 4 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 4 月 29 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 (非常に良い)

Dan

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 4 月 29 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 4 月 29 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

2/10 (非常に不満)

Jamie

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 4 泊滞在
SLからの返信 (投稿日 : 2023 年 4 月 29 日)
Thank you for taking the time to rate your recent stay with us and I am sorry to read that it wasn’t the most positive one. Whilst I wish you had a better experience; I do help you return one day so that we can give you the great hotel experience that so many of our guests have grown so fond of.

8/10 (良い)

Princess、London

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I stayed at this hotel for four nights. It was my second time staying and my experience was a pleasant as the first. The room was clean and well furnished. I had an issue with hairs on the duvet and bed sheet that weren’t mine but after addressing this, it was rectified. The added fridge amenity definitely served it’s purpose. The bathroom was clean and well stocked with towels and toiletries. A personal preference for improvement would be adding a handheld shower head. There was ample wardrobe space and an ironing board and iron was provided too, which was great. One difference from my last visit 5 years ago was how they provide milk and water - through a refillable jar which is very eco-friendly. Breakfast is a bit on the pricey side for what is provided however it is delicious. I had the room service breakfast option and the dine in option - both were good experiences however, with the room service option we received cold toast which I couldn’t eat. There is ample free parking space at the hotel and although the car park was always packed during my stay, I never not had parking. A visitor - the hotel cat - decided to climb through our window which left us all screaming in shock. So I suggest not leaving your windows open if you don’t like cats. Overall, a lovely experience and would definitely recommend staying here.
2023 年 3 月に 5 泊滞在
SLからの返信 (投稿日 : 2023 年 4 月 29 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us and I am sorry that you were visited by our resident cat Oscar. I do hope we will have the opportunity to welcome you back again soon

10/10 (非常に良い)

Wilma

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 2 泊滞在
SLからの返信 (投稿日 : 2023 年 4 月 29 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

6/10 (普通)

Mark

2023 年 3 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 4 月 29 日)
Thank you for leaving this feedback for us – I am disappointed that it is not more positive. This is not typical of the service we strive so hard to deliver to all our guests. I hope we can welcome you back for the great hotel experience that so many of our guests have grown so fond of.

10/10 (非常に良い)

Giuseppe Francesco

2023 年 3 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 4 月 29 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

8/10 (良い)

Robert

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was clean, comfy and quiet shower/bath was good the building had a lot of character , very good value and we had a very pleasant stay and undoubtedly will stay again in the future
2023 年 2 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 2 月 28 日)
Thank you very much for your feedback, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back again soon

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度
Fine, but disappointing spa and gym barrier
Really disappointingly, and with no reference here, you can only use the spa and gym facilities if you book directly with the hotel, otherwise it is a £10 fee. Really disappointed to learn that when turning up for a late night swim after working all day. Unprofessional to not make that clear here.
2023 年 2 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 2 月 28 日)
Thank you for taking the time to let us have your feedback, please accept my apologies for any inconvenience caused. The spa access fee is stated in our conditions and I am sorry you missed this. I am pleased to hear in general you enjoyed your stay and hopefully we will have the opportunity to welcome you back in the not-too-distant future.

10/10 (非常に良い)

Jake

2023 年 2 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 2 月 28 日)
Thank you very much for your feedback, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back again soon

10/10 (非常に良い)

Sarah

2023 年 1 月に 1 泊滞在
SLからの返信 (投稿日 : 2023 年 1 月 30 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 (非常に良い)

Stephen

2022 年 12 月に 1 泊滞在
SLからの返信 (投稿日 : 2022 年 12 月 21 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very pleasant room, clean and comfortable .
2022 年 11 月に 1 泊滞在
SLからの返信 (投稿日 : 2022 年 12 月 21 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 (非常に良い)

Lara

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good over night stay, we didn’t add on the breakfast as it was £20 each! We also added on the use of the spa facilities for £10 each which was really nice!
2022 年 11 月に 1 泊滞在
SLからの返信 (投稿日 : 2022 年 12 月 21 日)
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon